I just wanted to give a HUGE shout out Ramon and Brody, who were both working on 7/6/2025. I called literally two minutes before closing with a serious emergency and they both agreed to wait on me to make sure I could get what I needed. I called O'rileys right before, and was told they wouldn't be able to wait on me. Ramon and Brody were so helpful, they didn't rush me and they were SO kind! I know they were probably ready to get home but their kindness did NOT go unnoticed! Thank you again, Ramon and Brody!
Have been to this location many times and every time I encounter Peter Owen. He is always so helpful and goes above and beyond for his customers. It was a very busy day and he was on the phone and juggling customers giving everyone excellent service. He replaced my car battery in just a few minutes. Locust Advance will always have my business!
Slim was such a big help this evening...Darrel Love. I work in Charlotte and it was raining cats and dogs and after 30 miles of the worst windshield wipers ever i had to have new ones....I stopped by advance in locust nc and he picked the best ones and replaced them in the rain!!! I'm forever thankful ?
My wife went to O'Reilly auto parts to get a battery replaced in her Cadillac. A young man came out to change it for her, and he said he didn't know how to change it. She would have to take it to a mechanics shop because it was all messed up. She left their and went to Advanced Auto right down the road. An older gentleman came out and told her no problem,I can change that for you. He had her going in no time at all. I pass O'Reilly every day, and if I need anything, I cross traffic and go to Afvanced Auto. Thank you again for taking care of my wife.
Store manager is no where to found. Came here three times over the last week to talk to store manager about getting a commercial account and to create a relationship with the store. Was told twice the store manager had either left early or did not come in that day. I had come in at random times between 8:30am and 4:30pm, the hours I was told he worked, and he was not there.
When I was told the store manager was there, I waited over an hour to talk to him. I was told he was in the bathroom, yet did not see him for an hour. Employees up front were helpful and kind, but were overwhelmed with customers with phones ringing off the hook.
The environment was chaotic and the employees are obviously understaffed. Not their fault. Surprised that the manager refused to help. Disappointed. Took my business to O’Reilly’s down the street.
I got my battery tested the gentleman didn't seem like he really knew what he was doing told me my battery was good double checked it and the battery was bad.
Should’ve went to oreillys auto-parts, Terrible service today, I was hoping to purchase something but when I asked for help checking out no one came but instead chose to have both cashiers looking at a computer instead of helping people check out waited for 10 mins no luck do not recommend
They had the part, but unlike oreileys, they didn't know which rear end the truck had by truck options. We had to match up parts to figure out which one we needed, and it was a $16 part vs oreillys $2.50
Went there Saturday and older guy talking to the lady at the check out and 2 workers walking around the store and I waited for about 3 min. and left cause they where about something I did but it wasn't about parts so I went up the street and they helped me as so as I walked in O'RILEY is the best.
Worst customer service. The older skinny guy needs to learn how to talk to people. He was rude to the people in front of me and made a smart remark to me. NAPA will get my business from now on.
So you get 2 guys that if you don’t have a part number cannot help you. Got the bearing, ID/ OD and depth. No help.
Went to O’riellys they broke out the calipers and found 3 options.
Want carwash soap. Come here. Want to work on something, don’t waste your time.
trash service, told me part would come next day and still didnt have it 3 days prior, so I had to pay the shop I was taking my car to, to order me the part instead, let alone the part that ended up needing replacing, came from this advanced in the first place and results came back as the part was defective, if I wanted to waste my time this much I wouldve went to a junkyard for scraps
Worst customer service EVER! I traveled from Albemarle to Locust to get a part because Locust had it in stock..i arrived in the store at 8:45pm , and the guy said he wasn't going to look for the part tonight to come back tomorrow. I WILL NOT BE RETURNING to this store. Id rather order my part online then deal with ignorant, rude employess.
This place has the absolute worst customer service I’ve ever experienced. My 18 year old sons friend was broke down on the side of the road. They called about getting parts and told the lady on the phone that they were on the way They pulled in the parking lot at 9:00 pm and the employees would not let them in!!!!
My battery died. It was my fault, I killed it. Called AAA and they jumped me off recommending that I get a new battery. Recommendations came in for Advance and I took it. Price was good and the salesman installed my new battery and disposed of the old one. Nice employees
Fast in and out with the friendly, knowledgeable staff. Hard to see from the road, though. The building isnsirrounded by trees and only has one entrance a bit offset.
Wife and I came in for a battery. These people are golden. Pater, Hailey and Tonya went above and beyond to take care of us. Ended up getting a set of wipers, too.
This place is phenomenal. Sam has replaced both mine and my Wife’s car batteries and the hospitality and willingness to go above and beyond is amazing. This store just got a lifetime customer
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