What clients say about Family Auto & Tire Service Inc. in Newton Grove (NC)
Daniel helped us pick up a 1976 Ford F150 that was stuck on a trailer dolly in an awkward position. He went to Great Lengths to keep the truck from being damaged and was considerate and professional throughout. His fee was extremely reasonable, I would call this company again in a heartbeat.
On the way home from my handicapped granddaughters Oral Surgery at UNC Chapel Hill, the low tire pressure sensor came on and found a nail in the tire. This happened around 4;53pm, close to a possible closing time, in the middle of nowhere! We still had about another 2 hour drive home!
The receptionist happily checked us in, the owner shared great conversation, and the tore technician was more than welcome to help.
You all are a godsend, because my granddaughter was groggy and in pain, and I began getting extremely frustrated with the 3 hour drive to and from. Especially, the daunting process at the hospital!!!
God bless you all, and a BIG THANK YOU!
Thank you so much for getting us in same day when we ended up with a flat on the side of the road. You ordered our non standard tire which arrived same day. You guys are a life saver and we will be back! Super friendly, speedy service and GREAT prices! We have found our auto repair shop.
They are life savers. My daughter's tire gave out and was towed to this facility. Within a couple hours they received her specialty tire and had her rolling again. Thank you guys!
While towing our fifth wheel on a long 17-hour drive, we had a tire blowout just a couple hours in. It caused some damage to our rig and left us in a tough spot—especially since it was Sunday evening.
We found Family Auto & Tire Service in Newton nearby and gave them a call, not expecting much with it being after hours. To our surprise, Keith—the owner—answered and said he could help. He opened his shop just for us and spent several hours replacing all four tires. He also showed us problem areas on the others we wouldn’t have caught. Honestly, he likely saved us from another blowout later in the trip.
The pricing was fair, the work was solid, and the service was outstanding. My husband, who grew up around small shops like this, really connected with Keith and appreciated his honesty and knowledge. Despite being up since 3 a.m. for an earlier tow, Keith stuck with us until late that night.
We’re incredibly grateful and wouldn’t hesitate to recommend Family Auto & Tire to anyone in the area—or just passing through like we were.
These guys are the real deal! A MAJOR help in a time of need! The starter went out on my car when traveling by myself to the beach…I called the shop and Keith said he would send a mechanic over to the nearby McDonalds to check on it. He gave the quote, how long it would take for it to be repaired, provided a safe place to hang out until friends could come to pick me up. He worked with me on the pick up day and time and didn’t charge me the full quote that he previously had given. While my car was on the lift, he also found another issue with a metal piece rubbing my tire and fixed this at no charge! If you need your car repaired anywhere near Newton Grove…go here! Keith and his sons run a reliable and reputable business! I’m glad to know that there are still good people in the world using their gifts to do what is right for customers!
My Guardian Angels! On my way to UNCW to visit my kids, my truck broke down. I was sent to FATS (Family Auto and Tires Service) but they did not have the part in stock needed to fix my vehicle. Not to worry, FATS graciously made sure to find someone who could help me and that I got where I needed to be to get my truck fixed. Thank you so much! I will not forget your kindness and pray it is returned to you ten fold. You were an integral part of the journey that helped restore my faith. If you need tires or auto repairs, visit Family Auto and Tire Shop & please tell them that "Debbie says Hi!"
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