We are a Towing and Road Side Service available to you 24/7. Fuel Delivery, Jump Start, Tire Change, Lockouts, all your standard Road Side Service plus Towing. We offer quick and fast service. No job too small!
Hours not specified
What clients say about Hook'd Up Towing LLC in Randleman (NC)
I'm sorry that I did not get the gentleman's name but he was a large guy with several rings on fingers and drove flatbed truck. True professional!! This is my second experience with Hook'd Up Towing and they are the best!
Mike and Jacob and everyone on staff were nothing but kind and understanding of me and my issue. They worked with me, got my crap car where it needed to be, and gave me peace of mind on a very rough week. I cannot recommend them enough, they went ABOVE AND BEYOND what I needed of them. They are the guys to call!
They were on time, extremely respectful. I have a lowered vehicle and most places told me no. Hooked up towing didnt even hesitate when i mentioned my vehicle. Highly recommend
Hook’d Up Towing is the best!
Toby came out and took excellent care of my car when I had tire issues. He was patient, careful, and made sure nothing got worse during the process. I really appreciated his professionalism and attention to detail. I definitely recommend Hook’d Up Towing to anyone in need of reliable and respectful service!
Patrick came out and he was a kind & professional man. He worked with us & made sure my car was taken care of. Having good & kind hearted people is such a rare thing to see now but I am so appreciative for him!
Thank you so much Jason. Your helpful, professional advise after I locked my keys in my car was very much appreciated. I was a long way from Arizona, alone and needed help. Thank you.
Just came through the round about in Randleman and the very rude tow truck driver was yelling and cursing at the people coming around the circle. Not a good look, would advise to avoid this company due to the instability of the people they have working for them.
Hooked Up Towing hooked us up fast!!! I was visiting my father out of town and my step mother had a flat tire in the rain. Hooked Up Towing was there within the hour! Friendly service and very professional. We were riding again in minutes. Thank you so much!!
Mr. Juan is the man! I was stuck on the side of the road and he got to me in about 30 min. Total professional, really took good care of the bike. He's also a good dude! Nice to talk to him.
Mr. Juan was amazing, very friendly, professional and provided great customer service. If you need a tow definitely request Mr. Juan as he is absolutely amazing!!!
Mr. Juan was very timely and thorough. He understood my concerns about towing my car. He made sure to adequately secure my Maserati for a safe tow to the dealer. I recommend their services 100%.
Trust Juan to tow your sports cars and exotics! Juan picked up my Porsche 911 today and was punctual, professional, knowledgeable, and extremely careful. He's been towing exotics in Florida for many years, and it showed! He managed to get my very low Porsche onto the flatbed truck without the front or back end scraping, using some special boards he carried with him, and was excellent at backing into a tight spot.
Overall, the best tow-experience I've ever had! Ask for Juan!
Hook'd Up Towing LLC deserves a five star rating! Juan arrived at my house with his jerr dan wrecker truck to find my friend's car precariously astride the brick wall covering the culvert of my driveway. Two wheels were off the ground with the car resting on the brick wall. Juan studied the situation and skillfully managed to get the car off of the brick wall without damaging the car. He certainly has an eye for physics and geometry! Thank you Juan for your excellent, kind, and professional service!
Just want to give a huge thank you to Juan and HOOKED UP TOWING. He and his dispatcher went out of their way to help my daughter and I when her tire blew out in Trinity. I could not ask for better people/great service in our time of need. Thanks again
Like a lot of the other tow companies hold your property for ransom that increases the amount per day. "Closed" on the weekends, so even though you can't get your property do to them being "closed" they still continue the daily fee until the bill is so high there's no way to get it out so it then becomes theirs in place for payment for the debt. In other words they "legally steal" your property.... SMH really should be against the law to do as they do.... But what can you do about it.... Nothing... And they know it, so they continue to do it no matter who it screws over .... Greedy immoral people...!! (Update) was told The last time that I had called to find out how much money was needed for a friend of mine to get his car back (because he is mute and unable to call for himself) the lady that answered said they were going to take $150.00 off the bill but thanks to "this 1 star review" he would have to pay full price no negotiating. So needless to say my friend is about to lose his vehicle along with everything in it and they won't work with him due to my opinion! Way to run a "good" business right....¿???
Thank you to Jason for helping me to change my tire in the rain yesterday morning. Customer service and professional quality is high value and top notch service with reasonable prices. Special recognition and gratitude that went above and beyond expectations, with sincerest appreciation!
Jeremy was great! I was told he was finishing up another tow out of town and would be there as soon as he could. He made it to me promptly, and even though my phone died (and I wasn't able to take his call letting me know he was on the way), he showed up and found his way to my car, thank goodness! He was careful with my car and placed it exactly where it needed to go. Thanks again, Jeremy!
Juan helped me with a stressful experience when my car broke down on the side of the road. He was courteous, considerate, and friendly throughout the whole experience. Even when I accidentally gave Juan the wrong address to tow my car to, he did not get upset and he rectified my mistake by bringing it to the correct address. I would recommend Hook’d Up Towing to anyone in a roadside emergency.
I had trouble in randleman with a flat tire and a broken jack. I called other places and everyone was hours out. Hooked up towing was at my car within 20mins. Juan(driver) was such a great help and really took the time to fix the situation I got myself into, with no damage to my vehicle. This company was a real pleasure to work with and they will be my first call moving forward, every time!
Thank you!
Awesome people. The company gets five stars. The service was all around a great experience. Getting a tow can be a headache for the customer but they made things easy and fast. Very quick to respond. I have used this tow service many many times and the past. Juan Rodriguez towed my motorcycle. Loaded and unloaded and handle my bike with care. I am passionate about my bike. I didn’t have to worry if the driver knew what he was doing. He’s completely responsible. He is a great gentleman sent me text messages to inform me when the job was complete. Thanks HookD up towing.
We were headed home after a weekend of camping and our truck transmission started to act up requiring us to call AAA for a tow. They dispatched Chris Clark to us. He came quickly, got us loaded up and even let our dogs ride in with him! Drove us an hour home. He was one of our angels that day that helped us get home safely. Can't thank him enough!!!
Was traveling with my daughters to visit Great Wolf lodge when I started having transmission issues. Was told it'd be 2 hours to 2 and a half hours from Geico until a tow would be available. Chris called me within 30 minutes to let me know he'd be to us within 20-30 minutes. He turned a horrible day of problems into solutions. He was incredibly kind and compassionate. He engaged in conversation with myself and my children and went above and beyond to make one of the crappiest days into a decent adventure for us. I appreciate him and all he did he will never truly know how much it meant to me. Wonderful experience and an exceptional human you have working for you.
Chris was dispatched twice to assist me with towing my Can Am motorcycle -- once from being broken down on the road and several weeks later from a residence to a dealership in Garner. Each time Chris showed extreme professionalism and knowledge of taking care of my vehicle properly. Chris always wanted to make sure I was comfortable in the cab of the wrecker. Chris is an employee that is to be admired and complimented for extraordinary service to his job.
I recently moved from Raleigh to Charlotte and halfway to Charlotte my alternator died on a Saturday afternoon. AAA contacted multiple towing services that all turned me down. I had a sick dog in my car too. Chris from Hook’d Up Towing came quickly to help us. He was courteous and quick to arrive, and communicated throughout the tow. My car arrived at the service destination, and I was able to get my doggie to the ER Vet, all because Christopher Clark made it all happen! This type of service doesn’t happen often. Count on Chris!
The worst of the worst. They arrived to tow my husband’s truck after an accident in October 2021. Then claimed they didn’t have his truck! It took 3 weeks for our insurance company to get them to admit they were the company that arrived at the scene to collect his vehicle, and store it until a body shop could accept it for repairs. 3 WEEKS, people! By that time, we had exhausted our rental car benefit, but, that’s not the worst of it. They literally stole everything of value out of my husband’s vehicle! Expensive tools, tow equipment and more. Of course they have a “not responsible for lost or stolen items” disclaimer, so we have zero recourse. Please, trust me when I say this is a completely dishonest, untrustworthy tow company— take your business else where at all costs!
Just wanted to recognize a young man working for this company that just happened to pull up at the right time and say “Thank You” again for helping me out! I locked my keys in my car and the store owner asked him if he could help. He went and got his equipment without any hesitation and unlocked my car. Didn’t charge me anything even though I asked. I’m glad he didn’t cause I didn’t have much on me but I would’ve found a way to pay him. Just want him to be recognized cause there’s not many that will help with no cost and no hesitation at all! Trust me I lock my keys in my car a lot and not once has anyone done it for free! I will definitely have this company in my mind for myself and anyone else I may know in the future. Sorry I don’t remember his name but Thank you again very much!!!
Just had Juan pick up my truck!! Absolutely great guy if I was staying in North Carolina I would always get hooked up towing to pick my vehicles up. Held conversation with me the whole time while being super efficient with his work. Very professional but was able to connect with the customer on a personal level. Absolutely recommend thank you again Juan and hooked up towing!!
A few weeks ago I was having car issues. I called AAA, who two hours later sent out this company. I've just moved back into the area after being gone for several years, and moved into a new place that I wasn't very familiar with, which I explained on the phone. I'll admit that I did not give the driver, Juan, the proper instructions, and I apologized as soon as he arrived. However, upon finding my apartment (he was delayed a total of seven minutes), he refused to get out of the tow truck, complaining about how I had given him the wrong instructions. I said he was here now, apologized again, and asked if we could go ahead and get the car towed.
He proceeded to say "you know, I don't have to tow your car." I wasn't escalating the situation, but I was impatient by this point. I said if he wouldn't I'd find someone else who would. Juan began to curse at me, telling me I was rushing him, after giving him the wrong turn and delaying him (again, seven minutes) and staring me down. I said I wasn't rushing him, I just wanted to get my car towed. He told me "don't talk to me like that again," after HE had cussed me out and refused to get out of the truck. It is staggering how unprofessional he was, even after I had explained my predicament and apologized for the wrong instructions TWICE.
After getting my car towed, I asked if I owed him anything. He called back to the company, and after a brief talk said no, but added in "you know I didn't tell them about all the extra work I had to do." This is all after me waiting two hours, and again, delaying him by a whole seven minutes. He got it done and it was a good service once we got started, but there were several much more mature ways to go about this, and being cursed at is not a good look. I didn't raise my voice, and while I was irritated by having waited, I was trying to reason so I could just get my car towed. Being met with aggression, bordering on hostility, along with passive-aggressive "extra work" comments by being delayed less than 10 minutes wasn't a pleasant experience. I hope there's some kind of customer service training, because you're going to deal with people in much worse moods than I was in, and they aren't going to be as patient as having employees cursing at them and talking about how much harder their job is because they took one wrong turn.
Attached is the phone log with the total duration of the "delaying" phone call.
We were stranded at home with our car not starting. The young man arrived very quickly and was very friendly. It took a couple of different methods, but he managed to get our car started and offered advice on other possible causes for the problem with our car not starting. He was very knowledgeable and professional. I would gladly welcome his help again in the future and I highly recommend Hook'd Up Towing LLC.
Website