Matlock's Used Car & Parts JunkYard in Charlotte (NC)
| Address: | 2681 Heart Dr, Claremont, NC 28610 |
| Phone: | +1 828-459-9010 |
| Services: | Used auto parts store |
| Methods of Payment: |
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| Rating: | |
| ZIP Code: | 28610 |
| Open Hours: | 8:00 AM - 5:00 PM |
| Popular times: |
Thursdays
6am
9am
12pm
3pm
6pm
9pm
12am
3am
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Credit cards
Cash only
Description
Our location is closed to the public for walk in orders. All orders are taken over the phone, online at our website, or at our text line. Prepaid ready order pick up is available Mon-Fri 830-430. Once you arrive text 8283032299. We, also, deliver to a large radius of repair shops for a small fee and offer Fedex and freight shipping. You can get the best warranty options if you have your work done at an approved shop in our delivery radius. Our warranties include a 6 month, 1 year, 3 years and a labor protection option. We do have a $75 minimum on all part orders but we offer one of the largest selections of standard full service used auto parts. We are a part of some huge trading networks of great facilities across the country
for Your Vehicle!
Working time & Location
| Friday | 8:00 AM - 5:00 PM | |
| Monday | 8:00 AM - 5:00 PM | |
| Sunday | Closed | |
| Tuesday | 8:00 AM - 5:00 PM | |
| Saturday | Closed | |
| Thursday | 8:00 AM - 5:00 PM | |
| Wednesday | 8:00 AM - 5:00 PM |
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What clients say about Matlock's Used Car & Parts in Charlotte (NC)
Disgusting service. You can’t even think that everything is bad. Everything around is clean and beautiful.. It’s impossible to buy anything on this company’s website (and it’s good that it didn’t work out... previous reviews are just a nightmare!!) When you arrive at their address, you won’t be able to buy anything either because you can ONLY PICK UP there 😡😡 (time wasted on the road). The 2 telephone numbers that the woman in the office provided were NO ANSWER, YOU CAN'T GET A CALL!!!! I agree with previous reviews DON'T WASTE TIME, RUN...it's better to look in better places than this
I originally called and talked to Mitchell on Tuesday around 11 am. We discussed the part I needed and I was able to provide the specific stock number. He emailed photos of the incorrect part. I called back that afternoon to be sure he was looking for the correct part. There was no answer. I emailed back with photos of the desired part at 1 pm that day and asked if he could take a look for that specific part when he had time. He replied 26 hours later that he would look into and get back to me stating he was "busy busy." That was 2 days ago. This morning, I called and spoke with Kenneth. When I described the part I needed, he immediately said none were available. He did not take the time to search/type in anything. Mitchell had shared that they have items shipped in from various locations so there is no way Kenneth has memorized all the parts available. This entire customer service experience is absurd. Either they are not interested in making money or the business is a cover for another operation that IS making money. To be honest, one star is generous. The only good thing I can say is that Mitchell was polite.
Wanted to buy a bumper, wing and headlight. Paid and asked if I could pick it up today, they said ok. I drove 3 and a half hours from Georgia to pick up the parts. 40 minutes before arriving they wrote to me that the bumper was damaged and they could give me a different color (and I specifically went for a white bumper and they assured me that it was in excellent condition). Upon arrival they told me that they had not even started removing the parts from the car and they would hardly have time to do it today. As a result, 8 hours were wasted (including the on-site investigation), a tank of gas and a ruined mood