Paradise and Towing & Recovery Are the best whoever could do it better workers are great and the ladies in the offices are a amazing and I love them so dearly all so sweet and kind Thank You All For Everything Yall Did From Ms McNeill
Quoted my friend 250.00 for a 4 mile tow & once at property changed price to $350.00. Caused more damage to frontend on the unload. Most untrustworthy & unprofessional company ever!!! - 100 star rating!!!!
The amount of incompetent people who work here is insane. 10/10 would not recommend, they “fixed” my car but put a bad catalytic converter on then try to say it was good even though my check engine light kept coming on..now they are refusing to fix said damage even though it’s on warranty, I’ve been calling for 2 YEARS!! And keep getting excuses like some dude had Covid in the warehouse, then the employee that was “handling” my paperwork was apparently FIRED for “throwing stuff under the bus” as the man said on the phone…***NEW UPDATE** I had to take my car to the actual dealership to get other problems fixed just to find out that the catalytic converter that paradise towing finally put on my car is a dud…doesn’t work that’s why I’m having other issues smh I left a bad review just to get a bad part on my car so they could save face smh NEVER AGAIN PARADISE NEVER AGAIN YOU RIP OFFS !!
Horrible place. They did warranty work on my wife’s car had us waiting almost two years. Plus they put an empty catalytic converter into power car. Will be hearing from my lawyer soon
This place is a ripoff literally! Charging people $200 to get their bookbag for school out of the car! Literally a horrible business a child who’s sister was injured in a car wreck came to get belongings (bookbag, few other belongings) and the lady at the front desk is trying to charge her 200 to get her belongings and she is trying to pay but they claim don’t take cards! Let’s be real here people you don’t accept credit cards bill and you know it!!! Def wouldn’t recommend anyone come here
If I could give 10 stars I would. My car broke down on highway 1 just outside of Sanford. I needed immediate assistance late evening on a Saturday night. Paradise towing was quick to answer the phone (very polite and empathetic to my needs over the phone), gave an up front quote on price and Keith was there I think in less than the 30 minutes (as promised). Keith was not only fast, efficient, and high quality in making sure my car was towed properly to not cause further damage, but extremely kind and empathetic to my needs. I hope I will not need a tow service again any time soon, but if I do-Paradise Towing will be the only company I call.
I just had these guys tow my Mustang and they did an awesome job! It was a tricky tow and Godfrey did it with ease. He was very knowledgeable and he maneuvered that truck like a pro. When I called in Anita was awesome and super helpful! I hope the company knows how good it's employees are! These guys are A+++!
We had a company big truck have a busted hose and was sitting on the side of US 1. We called Paradise Towing and the young guy was there within 30 minutes. He was able to get it repaired for a temporary fix so we were able to get it off the side of the highway to the shop.
Thank you for your service. A special thank you to Officer Keith who went above and beyond on a long distance tow from Sanford NC to Raleigh NC. Holiday weekend and AAA could not provide service for 3 hours. You got to me in about 30 minutes. They kept me safe and handled my vehicle with care. Let me not forget the kindness of #SanfordPolice.
Great service. Jimmy Douglas went above and beyond. The girls at the front desk always have a smile. Mechanics know their profession and have a wide array of vehicle options they can work on.
Very professional, courteous and knows how to treat their customers. They're honest about their work and they go above and beyond to make sure the customers are taken care of. I will never look for another tow company or mechanic shop and I recommend Paradise Towing and Recovery for all your car care needs.
Unbelievable. Had a tow on my brand new 2023 Bolt. Very young Driver scratched my front end. I called the tow company immediately and I sent all of the photos of the damage to the representative. Candie promised me they would fix the damage multiple times through multiple conversations. Candie personally talked me out of going through my insurance by promising me they would fix it at their own repair shop. I am the fool in this scenario for taking their advice and passing on going through my insurance immediately. I take my vehicle up to them about a month after the incident and then the body shop guy named Donny refuses to fix it. He tells me it’s curb damage when I have cameras on my vehicle and I’ve never hit a curb. That’s the whole purpose of the cameras. He was not very nice about it either. “Well I’m just not gonna fix it.” I would like to see this guy in court but honestly lawyer fees are more these days then it would cost me to fix this little bit of damage. Buyer beware with this place. There are many services out there definitely do not choose this one! These people are trash and a stain on the community.
Traveling from the East Coast back to Charlotte, I ran over something in the road and it cut my tire! I called my roadside assistant but it took them almost 2hrs so I found Paradise Towing in a Google search and they were there within 15 minutes! Great service!
Keith came to my rescue to tow my truck to the dealership closest to my house. He was extremely professional and a great guy to ride with for about an hour to the dealer! Would recommend him to anyone who's caught stranded dude to car trouble.
These guys came through in the clutch. My Insurance company had contacted several towing companies for over 24 hours-- and FINALLY Paradise Towing came through. I guess a tow from Sanford to Cary was too far for the other locals. Thank you Paradise Towing -- for service and service with a smile. Kudos to the Driver!
I gave them a 3 cause I didn’t like how he answered me. Check it I disguised my voice to see if they would try and rip me off and he TRIED. I said my car is stuck I. The mud how much would you charge to pull me out on to the pavement like 20 feet basically anyways he was like 100 no 150.00 he gave me two prices but the 150.00 he kept that price firmly thank God my insurance sent me a text message saying they found someone in the network! Look at God want he do it! Not only did he pull my car out the mud within 5 minutes he also have my brothers diagnostics on their 2 vehicles. Thank you Jesus
Owner came and towed me back to when other operators had longer wait times. He came 30 min after initial phone . Very professional. Gentle putting pickup truck on/off rollback. Would recommend to anyone needing tow. He only accepts cash, fine by me, but be aware no credit cards accepted.
I bought a car and had it towed from Sanford to the Cary area by this towing service to my job. After I had time to go to my vehicle I noticed two different things about my car and now they won’t answer anything about what happened!They keep giving me the run around about having the owner contact me but he doesn’t! Terrible professionalism and I would not recommend it! An ongoing matter
Called for a tow for my car on the side of the road. Woman who answered the phone (candy?) was super nice and quickly took my info. John showed up in less than 15 minutes, and was super personable and professional. He carefully winched my lowered car onto the flatbed, being extra careful not to scrape the lip. Drove me to the dealership along with my car, had a nice chat, super cool dude. Great price, great and fast service, easy from start to finish. Would definitely call again.
One of our guys Martin's Electric is out of town doing work and locked his keys in his truck. The lady on the phone told me it would be 30 minutes or less for them to come out. It did not even take that long and they were super fast about getting it unlocked.
A very professional place and the lady was really nice on the phone!
Quick service. Very professional. I was given an estimate right away and picked up my truck within 20 minutes from my initial call. I would recommend this company if you are in need of quick and efficient service.
Driver was really nice and took extra measures to make sure my car didn't scrape the ground while being pulled into the truck. I appreciate the extra effort involved in taking care of the cars and the customers. I can't speak for the price, because I have no baseline, but it wasn't terribly expensive. I recommend this company.
We broke down roughly 30 miles away from our house (and about 32 miles away from Paradise Towing). We called and requested for someone to come tow us on a Sunday, and within about an hour even with high call volumes they were out and getting us taken care of. Louis was friendly, helpful, and provided excellent customer service. All that and the price was more than fair given our situation. Would absolutely recommend them if you're in a pinch or otherwise in need of assistance!
I would like to personally thank Chris for his great help and professionalism. He arrived at my location within 10 minutes after two other tow truck companies canceled the call (after 4.5 hours waiting). If you need towing contact Chris at Paradise Towing & Recovery, you won’t regret it.
Called the company at 830 on a Saturday night and they dispatched right out to get us. Louis came out and hooked up the car and took us the 20 miles to get home. The cost was not nearly what I was expecting being we were so far from our home and that was honestly the best part of an otherwise crummy situation. Thank you for your great customer service and affordable pricing.
Technical Experience: 5/5 Responded to call very quickly. Changed tire in timely manner. Didn't mind the curt attitude as it was early in the morning and cold. Customer Service: 2/5
After having the tire repaired, the sarcastic attitude and rude behavior of who appeared to be in charge put me off to ever using this company for my own vehicles. Though the mechanic staff was very friendly and efficient.
Bottom line: Go to this place to get the job done. But don't expect a friendly interaction for the most part.
