AAA Ridgecrest Towing & Auto in
Dillsboro (NC)

Hanging 1/2 way off a mountain is not recommended. I called AAA and they sent Ridgecrest Towing to rescue me. I'm fine, the car's fine, and 'Saint' Nick is an efficient, effective miracle worker. ❤️

Not sure which location Dale works at, but he did an excellent job getting my dead M3 out of a TIGHT gravel lot. He had soft straps, wood, etc. All the things to make sure recovery went smooth. If I ever need this service in the area again I know who to call for sure!

Have taken my car and my girlfriends car here half a dozen or so times now (had both of them towed there more than once too). Great shop that dosen’t over-quote jobs and they get stuff done pretty quick. Be careful with the directions to the shop though google has taken me to the old location once and Apple Maps typically gets it right. If your map isn’t getting it right it’s the one beside the Best Western

Driver almost caused an accident in Walmart parking lot in Murphy, NC on 11/29/2025. Ridgecrest would have been liable for that damage. Hire better drivers.

Aaron was outstanding. Truly great customer service, friendly and saved our kiddos afternoon. Couldn’t recommend a better service. Thank you, Aaron!

Would use sylva AAA Everytime the service staff was beyond words I could print. Thank our God we have them and a company that stand by their title Thank all of you for taking care of me God's blessings.

We had a problem with the car not being able to move, and I called aaa. They sent out a technician for Ridgecrest, and I think his name is Sammy, but I'm not positive. He was excellent,--knowledgeable, patient, kind, send understanding. I cannot say enough good things about this man who helped us. I appreciate the excellent service that he provided. You are lucky to have people like him working for ridgecrest.

Ridgecrest has done multiple jobs on multiple cars for me (including a couple of tows) and they’ve always been extremely straightforward, honest, and fair.

Ridgecrest Auto and Towing saved the day and our weekend trip when they recovered our car from the side of a mountain at 3 am. They were professional, skilled, and very courteous. Thank you Brett for going the extra mile!

These guys are great! Every employee I've met has been super kind and helpful. They've helped me replace flat tires, a battery, and even towed my car over an hour away.

Helpful and knowledgeable employees from the tow truck driver to the mechanics. I appreciate their help so much. I am now a loyal customer. I will bring all my vehicles to them particularly my Roadster. I have a 1967 Shelby Cobra that had to have all the rods and rocker arms replaced. This is the short version. She runs like a top. Derick and Melvin are awesome. I do not know what I would do without them. My car has a team.

Had a problem with my 2004 GMC overheating, with no obvious issues such as a loose radiator cap or leaking hose. Ridgecrest was able to diagnose the issue, corrected the problem, test drove my vehicle, and did so at a reasonable cost. In the 2+ weeks since the repairs were done, the problem has not reoccurred. New issue with the same truck. I kept receiving a "Service 4WD" message in the DIC. Every time I took the truck to Ridgecrest within a few days of the message appearing (it occurred randomly), no codes were showing in the OBD system. Derrick suggested trying to come in when the message was showing on the DIC. It took a few months until the message came up in the DIC, Ridgecrest was open, and I had time to stop, but I was able to eventually get my truck in. Ridgecrest was able to pull several codes, determined that there was a bad sensor, and we made arrangements to replace the sensor. In the month since the sensor was replaced, the problem has not reoccurred. Once again, Ridgecrest expressed patience and perseverance with the resolution of a hard to diagnose problem.

I have used Ridgecrest Auto and Towing for both towing and mechanic service for the past 7 years.They are professional, prompt and honest. I feel very confident in recommending their services to anyone. Derek and his crew do great work and have fixed so many of the problems that come with owning older cars.

I had my truck towed here for a brake issue and AC wasn’t working. They fixed the brake issue and found a small leak in the valve of my AC system. The AC was a cheap and easy fix that saved me quite a bit of money VS what could have been. I truly appreciate their honesty and professionalism. I strongly recommend this shop.

Everyone I spoke with was caring and competent. The owner confirmed the tow for me, the skilled tow driver arrived soon after the call, and the seasoned mechanic Derek, stayed in communication with me concerning every step of the repair. I couldn't have asked for a smoother team to get me back on the road, and in such a reasonable time.

We were out of town when our car died. They towed us and promptly worked on our car and found it was the starter motor. They knew we were stranded and did everything possible to get us back on the road. Great company!!

Acquired an excellent 2011 Denali Yukon and needed an overall check of all phases of its operation. Derek said bring that afternoon and the techs would verify by mid morning. Found nothing to repair and finished around 10:30am. I’ll go back with more business as time passes.

Called AAA for a tow. I received a call promptly. The Driver (Dale) text me updates as he’s was on his way. While having my car towed was not a fun experience, Dale was above and beyond great! I would give him 6 stars if possible!

Called AAA to have my envoy towed, and the tow guy was so nice and sweet! The friends who came to grab me had questions and he was willing to answer. They also had my car fixed so quickly and it runs like a dream! Thankful for them and I should’ve called the tow truck a lot sooner

Where to begin, family holiday gathering when we had a blow out on 74 W- Dale (driver #27) responded. After, driving my husband and I not to just 1 location but 2 locations for a tire center with no luck, and even tire ordered it would be Monday/Tuesday with us staying in NC, after by break down and feeling hopeless of having to get home in GA for to our dogs, and for Christmas. Dale our Guardian Angel offered to drive us again home with the car all the way to GA; here it is getting dark 7:00 p.m. he had been helping us for over 4 hours already, and with no hesitation piled us in his truck and headed to our home in GA to our fur babies, and home for Christmas. Spending over 6 hours together, we had great company - made it hime safely to our fur babies in time for their dinner. Dale our Guardian Angel saved our day, Christmas, and most of all .....my husband and my sanity. - Dale is a true asset to your company. So blessed he was dispatched to our call. I wish I could put more than 5 stars, he deserves more :) - Christmas bonus for sure!!!

I had the pleasure of having Dale come out and change our flat tire. He was very friendly and was so quick. The communication was spot on from the confirmation of the order to knowing when Dale would arrive. I highly recommend this company. Thanks again Dale.

I took my wife's KIA Forte to Ridgecrest Towing and Auto Service for the first time. I primarily went there, because it's an AAA Certified Auto Repair shop, & they have great reviews. I asked the owner, Derrick, as he was entering my info into his computer, did he give the discount for AAA members? He replied that he did. But when I was leaving after the work was completed on our KIA Forte, I looked over the receipt, & realized that Derrick had NOT given me the AAA discount. I know 10% is not a lot, but I was disappointed. I had driven from Canton NC to Ridgecrest Towing & Auto Service, which is 33 miles away.

Derick and his staff are always very friendly, helpful, and knowledgeable about vehicles and do an excellent job! They are perfectionists about their work, which I appreciate. I love their honesty and their low prices. I would recommend them to anyone needing their vehicle repaired.

My insurance roadside assistance sent Ridgecrest towing to tow my vehicle when the brakes went out. I was stranded in the middle of nowhere and the driver, James, was extremely helpful and accommodating. I was unfamiliar with the area and James was very knowledgeable of Ridgecrest's auto repair facility and after speaking with him I felt confident about taking my vehicle there for repairs. The shop itself was excellent, identified and fixed my issue and I was back on the road as quickly as possible. Derrick was professional, courteous, and helpful. The location of the shop was ideal, directly next door to a hotel and a very short walk to town/restaurants. If I had to be stranded I'm glad this is where I ended up!

This review is about my most recent experience with services I received at AAA Ridgecrest. It is one of many experiences there since buying a home & moving to Sapphire 6 years ago. My first service was with an issue with my sons truck which required towing and repairs. AAA connected me with Ridgecrest Sylva. From the moment the tow truck driver picked it up until it arrived and the owner called me to explain what was going on and exactly what was needed & proposed a clear plan to get it done quickly and efficiently everything went smoothly and I was updated often. Upon pick up I was received a very professional greeting by Derrick & his team and a step by step explanation of the service performed and why. My son & I felt very good about the repairs, the way we were treated and decided that very day we would call them anytime we needed advice on services for our automobiles. This most recent service on 2/3 included replacing a set of tires for my daughters 4Runner and an oil change. Luckily, they do a detailed safety check when they have the vehicle in for service , and as a result they found the front brake pads were defective & in serious need of replacement. I was very relieved that this was discovered and brought to my attention especially with the fact we do live in the mountains with weather & terrain that require good brakes. We were very happy with the service we received : we took it in on Wednesday and it was ready to go on Thursday. My daughter drove it yesterday after we left and said” Mom this feels brand new, the new tires are beautiful, quite and don’t rub any more and I’m so happy you took it to Ridge crest. I will go back there for all my oil changes and services because they reset my timing for oil changes.” Yes, I know this was a very long review but it makes up for the ones I forgot to do ! 😬Thank you Ridgecrest, Derrick and your amazing staff!

They had previously done work on my car when my timing chain went out. They had done such a wonderful job, their customer service is above and beyond, the mechanics there are extremely knowledgeable, helpful, and kind, and they are very well priced and budget friendly with their services (including towing) that I did not hesitate to take my vehicle back. Both times the gentleman that towed my vehicle were wonderful. Matt is phenomenal. Not only was he able to find parts for my car and give me a very reliable quote, he went above and beyond to continue to seek the parts that might have taken longer to come in to find ones that they could get the same day, and parts that they could get at a cheaper price, and also saved me money as well in the long run. Marvin is a phenomenal mechanic. His customer service is also an above and beyond type, and he is extremely skilled as a mechanic and knowledgeable with cars. He didn’t hesitate or shy away from showing me what was going on with my vehicle, answered every question that I had, and did amazing work with fixing my car. He even caught that the buffer in my gear shift had somehow gone missing, and took the time to replace that and fix it as well. I truly give these guys 5 stars, which is well deserved, and highly suggest that if you need any work done to give them a call!

AAA RIDGECREST TOWING & Auto - Went above and beyond to help out with our Travel Trailer that had been damaged while traveling through the area. Solid folks, easy to deal with. Chris gets stuff done.