If I could give them zero stars I would.Disrespectful to my wife and my property. Was told not to come on property and wait 5 mins couldn't even do that. Then the woman on the phone was a real piece of work. I would never use this company
Bryan/Brian(I don't know his spelling, sorry!) out of Statesville helped me tonight after waiting on the side of the road for KIA response which was over 4 hours. It was 4am, Bryan got to me and got me going in less than 45 minutes total. This man is an actual godsend and I'm so thankful for him! He was super nice, helpful, careful with my car and stuff! He explained everything and made sure I got back on the road safely. He's actually the best. I love that guy and wish nothing but the best for him! Give him a raise PLEASE! Amazing service, quick, SUPER friendly and professional! Also it was a great and affordable price! I definitely recommend them for your towing needs!
Brian H. was very knowledgeable and fast when I needed help! The price was good especially considering the level of service and quick response. I would recommend Ultimate to anyone with towing needs. They take care of customers!
Great customer service and friendly. Easy and fast to quote a price by the office staff. Cody kept me updated on pick up of my vehicle as well as delivery. Thanks for the great customer service.
We had transmission issues with our vehicle so we stopped at a rest area in Statesville. The trailer we were towing had a flat tire as well. Brian H. went above and beyond to help us get home. He helped us patch the tire and led us to a gas station with air so we could fill the tire and to ensure we made it safely. He was great at communicating and planning where the vehicle would be taken. The price was very reasonable and the service was great. He made a stressful experience much better. Thank you Brian!
These people have wonderful leadership. I had an emergency that couldnt wait and this lady named Ms. Kimberly was so caring and respectful. She was sympathetic and quite the God-send. She went above and beyond to meet my need. You know the feeling, when you just can't thank someone enough. It would be less than honorable for me to not thank the fellow Brandon. Im so thankful. If ever you have a towing need or mechanical issue Ultimate Towing are excellent people and the character of their company shows through their employees.
Had a great experience with this company and the driver Brian H from Statesville location was a real professional and very kind and polite and got my truck from point A to point B in a safe and timely manner. Thank you very much!!!!
We called Ultimate and they helped us after an accident. Brandon showed up and did a great job getting us out of the ditch quickly and safely! Thank you to the whole team at Ultimate!!
Richard, I would like to thank you for all your support and help with this unfortunate situation that I was going thought . You have truly been a blessing with handling this matter. Thanks again for helping to relieve some of the stress. You, your team, and your company are the ULTIMATE Angels with helping others!!!
Also, thank you to Jessca and Jill, both ladies have been amazing with outstanding customer service! You ladies Rock the word ULTIMATE!!!
Robert Watkins is the go to man, the vibes he has and the help he offered was fantastic. A+ I will for sure recommend and be a life time customer for sure. Make him Managment ASAP!!!!
Called Ultimate after a very long process hoping to hear some favorable news about the expense. I was not disappointed! The owner Richard was kind, and professional, I ended the call with a smile on my face. Great service, great prices especially under the circumstances!!! Thank you !
Tonight I had to reach out to get my car towed. It was “THE BEST” towing experience I have ever had. They responded quickly, Chris was super nice, polite and very helpful. I wish every tow I had to have was like this. This is a company I would absolutely call on again. I definitely recommend this company. If you are reading this review like I do for many this I tell you in my opinion don’t look any further just call them.
I had to use them tonight because I locked my keys in my car. I called and they sent me Haley and she was there within 15 minutes. She got me in my car within 5 minutes. She did an awesome job and she was fun to talk with. If I do it again I'll definitely call back and ask for her. She is awesome! She deserves a raise! Anyway, she made me feel better because we had to laugh about the situation. Thank you, Haley
Used them today and wow what an awesome experience got there fast hooked up and rolling felt safe riding with the driver Bill a very good driver I would recommend them in a heartbeat if you're in the area up Statesville North Carolina if they're available they'll be there have you hooked and rolling in no time
Ultimate Towing was awesome! Had a truxk stuck in the grass at a cabin way up in the mountains near Fancy Gap, and they sent somebody out to right away to pull us out. Fantastic service and very professional! Thanks!
Great customer service. Very polite on the phone and a tow truck was there to help me in less than 30 minutes. Brandon even pushed my vehicle so that the tow truck could get to it. Brandon was nice enough to give me a ride home and delivered my truck with great care and respect for my vehicle. I was having a terrible day and Ultimate Towing and Recovery of Statesville took great care of me. 10/10 would recommend every time. Thank you!
My car was not starting at 9pm at night, triple A was taking too long to respond so I decided to call ultimate towing. They immediately drove to me and took care of the situation! Super friendly and nice! Highly recommend giving them a call when in a jam! Affordable too!!
Fast, reliable, and friendly. Ultimate was able to help us out for a fair price, and we couldn't be happier. A cracked radiator on an 80+ degree day is no fun time, but Noah and Brandon both made sure we were confident and comfortable every step of the way, from any potential wait times to bringing our car home.
Thanks Ultimate, will absolutely recommend you to others
Tim and Seth were amazing! 45 foot Entegra Cornerstone difficult pull out of a huge hole! Two heavies and well trained experienced guys that stayed from seven pm till three am fixing suspension air ride issues. Would recommend to anyone! Great guys!!
Tim is a life saver! Highly recommend this company!!! Very friendly, knowledgeable, and down to earth. He’s the guy you want to help you out of a sticky situation. -And cost half as much as we were expecting.
These guys are the best quick and easy, helped me get some industrial tubes back on my trailer that had fallen off due to the manufacturer strap snapping. Great Job to Chris and Matt!
The best towing experience I could have asked for. I was broke down and stranded 5hrs from home pulling a travel trailer. I didn’t know who to trust so after reading a few reviews I felt Ultimate Towing was my best option. It most certainly was!! After dropping off my truck and camper at their storage yard the driver (Noah) gave me a ride to a hotel and gave me his number to text him the next day for a ride back to the storage yard. The other drivers at the yard helped out also. Even looked at my truck to see if they could help. Also called several truck rental places to enquirer about a truck rental for me. If I ever break down again, I hope it’s within the range of this tow company. I don’t see how anyone could do a better job to help me in the most vulnerable position I have ever been in my life. Thank you!
I blew an airline on my motor home in Fancy Gap I spoke with Curtis at the shop, and he told me to bring it in. Within 5 minutes they had my airline fixed and found another issue as my muffler was leaking, they were able to repair my muffler with a quick weld job and had me on my way in about three hours. These guys were on it fast friendly and fairly priced. I would recommend them to anyone. Thumbs up guys!
We were very desperate to find someone to tow our vehicle to the mechanic yesterday. I called around and finally found Ultimate Towing & Recovery. From my initial phone call, and having all of my 1,000 questions answered, without hesitation, to when I called back to book the tow, to the guy that actually towed the vehicle, back to the front counter to ask for payment. They were efficient, quick, nice, and caring. After telling my ordeal that we have went through with this vehicle the sweet lady upfront took $10.00 off the tow bill just to help out. Which even $1.00 would have helped after all the $$ that has been spent on this over the last 2 weeks. She didn't have to do that, but she did, and I will never forget that. The actual tow itself was early and fast and very very professional. So, if you find yourself in the need to have a car towed, please consider this shop. You will NOT be disappointed. Thanks to everyone at Ultimate....we will never forget your kindness. Shawna & Antonio Lubrano
Let me start by saying My morning started out horrible broke down in Morrisville North Carolina I am from clover South Carolina Ultimate towing pulled up And I got to meet Andrew He is very good at what he does He took the time to make sure my truck was safe He is a valuable employee does a great job If he was my employee I would take care of that guy Great workers are hard to come by these days and hes one of them thanks Andrew thanks ultimate towing Thank you for sending a great driver out to me
Very professional, friendly service by Andrew! He was early to arrive, fast and efficient loading our Mercedes. Treated our car as if it were his own. Excellent service because of this person who understands real customer service and having a good work ethic. Very grateful he was the one dispatched for our needs.
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