Mark is great at his job and helped me out when AAA wouldn't. I saved his number and I'm cancelling my AAA membership. I'd much rather support a local business that's professional and helps me in a timely manner.
I had a flat tire. I called AAA Roadside Assistance which took forever to even find a tow truck. I called State Farm too which also didn’t work. They were delayed too and never showed up. I finally called here after several hours waiting. Etowah Towing came in 20 - 25 minutes. I had excellent customer service. He did quality work. I will call again. I see now it’s easier to call the tow truck company myself and then submit receipt to insurance company after the fact. Thank you for your service.
I want to be clear: Mike and Al were very nice.
I had a flat tire on the side of I-40 at 7pm and didn't have it changed until 12:40am. This was due to a combination of Verizon Roadside Assistance and Etowah Towing & Repair.
Vz roadside assistance took almost an hour to find a "rescuer" (their term for service provider.) I was outside of Old Fort, less than 30min from Asheville, but the closest provider they could engage was in Etowah, 90min away. Verizon needs more providers on their roster. This could have fixed the whole debacle.
At 8pm, Etowah Towing & Repair accepted my job from Verizon Roadside Assistance. They provided an estimated arrival time of 9-9:30pm. I followed the tracker app for the next 90min and received several updates that Etowah Towing was on the way and on schedule.
9:40pm When they hadn't arrived, I called Etowah Towing directly. I spoke to Mark who explained that he had lost his phone and was still in Etowah. He said he would talk to Verizon.
9:55pm I called Mark again. He said he had not been able to contact Verizon. He wanted to cancel.
10pm I spoke to Shawn at Verizon. Shawn was very nice. He agreed to search for a different provider that could reach me in less than 90min.
10:15pm Shawn calls back. Etowah Towing is still the closest provider responding. Mark has agreed to complete the job and should arrive in "less than an hour."
11:40pm I'm still alone on the side of the road. Call Mark. He says he "shouldn't be too much longer." Reports ~20min away.
12:15am Mark & Al from Etowah Towing finally arrive. They are very friendly and I am very relieved to see them.
12:40 The tire is changed. There was a little confusion bc they brought the wrong jack handle, but they complete the job with my tools. We are all grateful to be able to head home.
Verizon Roadside Assistance should have been able to provide a closer provider. But Etowah Towing accepted a job. They arrived almost 3 hours late from their original confirmed time of service. Ultimately, I was on the side of the interstate, alone in the dark for almost 6 hours. I am giving 2 stars to Etowah Towing because they were nice and they did change my tire.
*I know how to change a tire, but a 4runner keeps its spare beneath the car. I did not feel safe changing the tire by myself on the side of the interstate in the dark. And I pay Verizon every month for Roadside Assistance for exactly this situation. This whole thing was ridiculous and exhausting.
I called Mark on a Sunday after spending all of the weekend trying to get my car towed to my mechanic. AAA kept delaying and never showed up, I wasted so much effort. After doing a little more searching, I came across Etowah Towing and Repair. Few other businesses were open on the weekend. He showed up with Jason and they were both very kind and helpful. They tried to first get my car started, but we ended up towing it. Their rates are more than fair and I am incredibly grateful for being willing too help me out on the weekend. Thanks to them, I don't have to call out of work tomorrow to deal with my broke-down car. Thanks fellas!
Showed up quick, and was super friendly. The other company delayed over an hour on another job and wanted 450 minimum! Etowah only asked for 60. Amazing. Thank you
DO NOT USE THIS COMPANY. I had too be towed because my rear end locked up on me on my way home from families house. I called this company a man answered saying he was in Brevard and he would be on his way in 5 minutes, I was in Henderson county not 30 minutes away. I waited an hour and nothing tried calling no pick up it just rang and rang. Another hour and 14 phone calls later still no pick up and nobody showed up. At 2 1/2 hours I ended up calling another company. So if you want a good reliable company use 45 TOWING AND RECOVERY in hendersonville nc. They showed up within 30 minutes and had me hooked up and moving in not even 10 minutes and we're fairly priced, professional and helped me out of a bind.
