LKQ Self Service - Greensboro in
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Address:100 Ward Rd, Greensboro, NC, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Salvage yard
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Website:
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Zip Code:27405
Working Time and Location
What clients say about LKQ Self Service - Greensboro in Greensboro (NC)
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Please change the phone setup so when you call about a part pickup you can reach someone
Aug 02, 2025 -
I wasn’t a fan of the process of having my car picked up then having to go pick up the payment. However, the amount quoted was what I received. Honest people. Would use them again. Very friendly staff.
Jun 20, 2025 -
NOT GOOD! I received an email a truck was to be on the yard May 9. I drove 45 minutes expecting to find said pickup. The cashier said it hadn't been downloaded to the system yet to check the truck rows. I did, twice. Could not find the truck. While walking back to the office I saw it behind the fencing keeping customers out. I asked about it and was told could be 2 trucks. That was not right. The one that I received the email about was not available yet for items to be removed. I asked about if I could just look at it to see if the items I wanted were still on the truck. I asked if an employee could take my phone and take pictures. Both times No was their answer. A manager came out and gave me the company reasons why, could have been reported stolen, not ready by their rules. I was told, in essence, it was my fault for not knowing it wasn't in the yard. I was told " Look on the site and if it hasn't been assigned a row then it's not on the yard". Johnny didn't have an answer for "How am I, as a customer, supposed to know this?" Oh you have to (again) look for the row assignment. I said "So one of your people made the mistake of sending it too soon?" Johnny said we didn't make the mistake. You have to look for the row assignment. Oh please spare me. One of the employees even commented to me that this isn't the first time this has happened that it's happened several times! Customer Care, non existent at PYP. I cannot recommend this yard if this is the best customer service they can give. Addendum: I did reply to the email you gave me only the reply was a canned sales pitch. NO ONE read my message! Useless to the core for customer service! I cannot recommend this company except to stay away!
May 16, 2025 -
Was able to get massive parts for my Subaru that nowhere else had for cheaper than ordering they also give a 90-day guarantee highly recommend
May 10, 2025 -
I will never do business here. Because their phone system is a joke, a circular waste of my time that never allows for human contact. I take this as an example of how their actual customer service will be, I will never darken their door.
May 03, 2025 -
Very easy parking and access. They have new selections often. The area is easy to maneuver and the staff here is super helpful. They offer military and first responder discounts as well. Gravel so not recommended for assistive devices but they could fit without a problem.
May 01, 2025 -
Sold my salvaged car here! They gave me the best offer I found after calling around, offered extra for me to drive it in myself, and when I got there the process was quick and easy (and I got the same price they offered over the phone). No nickel-and-diming, just a quick check to make sure all the parts were there and then I signed papers and walked away with a check. Check has cleared now, and I thought I’d just leave a review saying this is a legitimate business (with an official process for buying cars) since selling junk cars to local yards can be so sketchy! Very happy with the transaction.
Mar 30, 2025 -
Stuck around for 4 hours waiting for a DRIVER SIDE fender to be pulled i could have did it myself but they've said we couldn't and they got to do it but we pick it. Fine whatever. Come back for the part and get the PASSENGER side fender instead Went back and said I asked for the driver side , I got attitude from the rude employee behind the window and they told me I asked for the passenger side fender . I said no it was driver side fender I asked for. as the receipt said driver aswell.. he snatch it out of hand after ,i waited another 10 minutes to be told that the person taking off the fender broke his bolt So they didn't say that and gave me the passenger side.. i didn't ask for nor do I need I kindly asked for a refund cause I already dealt with enough from them. The receipt was shoved in my face and he told me to sign. It was originally 114$ I only got back 90$ on refund, they said the charge for them removing the part , THE WRONG PART, was refundable.... Which is unfair really cause that wasn't my fault it's not like I took it anywhere and see if it worked to return it was just the wrong part I never asked for. 3 weeks later I still haven't got my refund. Very unhappy aswell for missing 114$ 3 weeks later at the most 90$ cause stupid employees can't do there job. The place deserves a well below a 0 star.
Mar 29, 2025 -
Do not go to their website for parts pricing. They will may it up for no reason at all. Part listed for 12 and some change they tried to charge 48$ for. This place is one of the biggest jokes of a junkyard. For your best prices go to 109 pull a part. I will not return to this place and the rude customer service that they provided
Mar 04, 2025 -
These guys provide great customer service and are always will to help. They keep up-to-dateel information on what the have in stock and their app makes it easy to set up alerts on cars/trucks you are looking for as they enter the yard.
Jan 26, 2025 -
Over charge me on a tail light an door handle 100 dollars .they sell the same light lens new for 50 an door handle for 5 so when u want a used part it needs to be under what it cost new.what are you all running out there
Nov 16, 2024 -
Big waste of time. The pictures are when they get the car in and not after they place them in the spot. What they do is they set the cars on old rims. Chances are if you need something underneath the car, for instance we needed a rear bump, it will have been smashed in the process of them setting the car down. Definitely call and see if there’s a way to get an updated picture what they have online is not accurate.
Nov 02, 2024 -
Context: for the first time ever, broke off my mirror on my poor camry trying to avoid the dumpster truck in our neighborhood and had to duct tape it to the door till I got to the yard. Well pulled up the website, typed in my car, it showed me the compatible options on the yard, now sadly it doesn't guarantee the part is there, but I was looking for the same paint color replacement so I wouldn't have to order a black one & have to repaint it. So I went in, started from the newest one, which did have one but it was meh, so I worked my way back to the back and sure enough the one at the back had a much better looking one. After taking 4 mirrors off to make sure the connectors were the same, I grabbed the better one. Checked out, and even got the warranty just in case the connector was not working. And thank goodness, it fit perfectly & had power to it. Now no more broken mirror. Even wiped it down really good with the wipes I had in the car. May even spray a little clear coat on it just to better protect it. Also managed to get a replacement rear bumper from them a couple months ago.
Sep 29, 2024 -
BEWARE this place is a SCAM, They do not honor the prices listed online. online price $24.00 | Price at counter is 70.00. Greed is a hell of a thing and instead of making PYP money you got a crusty caliper in a wheel barrel. Never will i return. PULL YOPUR PART in Winston is a far better experience. i also gave every one star review a thumbs up
Sep 22, 2024 -
I came to this place as a favor to a friend to pick up an order he had placed. I got here at 4pm on Friday and on the glass door was handwritten note Closed! Will reopen Monday. On the front door of the Customer Pick-Up and Returns door are the posted hours of Monday-Friday 8am-5pm Closed Saturday & Sunday. This is really BAD Business!!!
Aug 16, 2024 -
Not impressed with this establishment. Not very well organized at all and heck not even friendly to paying customers. Just spend the extra money and go to the autopart store trust me not worth the hassle here!
Aug 01, 2024 -
They are absolutely HORRIBLE!!!! Why would it ever be okay to charge someone the same prices as NEW PARTS. It’s a junk yard, EVERYTHING YOU HAVE IS OLD AND USED!!!! Why would that even be acceptable! They are out here hitting people over the head who obviously are in need to even go to a junk yard in the first place. Tried to charge me 100$ for a USED wheel bearing that’s absolutely crazy! I can get it cheaper than that off Amazon! Definitely won’t be open for a long time. I will NEVER go back here ever again! IF YOU GO HERE EXPECT TO PAY WAYYY MORE THAN WHAT THE PART IS ACTUALLY WORTH!!!!
Jun 30, 2024 -
I wouldn’t recommend coming here to get parts. UNLESS you get lucky and catch the car you are looking for as soon as it arrives and pull the part(s) out before someone else gets to it. You have to go to the window, pay the $3 entrance fee and bring your own tools to remove the part off the car. IF THEY HAVE IT, and then pay for the part before leaving. I came here on twice after putting in the vehicle information and the part I’m looking for. The website would ALWAYS show the part IS IN STOCK and the location of where the vehicle(s) is on the lot. They would have numerous vehicles of the same make and models of some vehicles. Each time I went up to the window to pay the $3 entrance fee and EACH TIME, the lady at the window would pull up the same info on the site showing the part is IN STOCK. I would go onto the lot with my tools go over to all the vehicles that should have the part only for the part I’m looking for to already be out of the vehicle. Just a waste of time. I’m not making a big deal about the $3 entrance fees lost, but they should keep better track of the parts after they’ve been removed. I’ll just stick to auto parts stores or the dealer for parts going forward as I know they will either have them or be able to get them ordered.
May 04, 2024 -
The guy at the sales counter is exceptionally rude. I come to LKQ quite often . I will definitely make the hour trip to Charlotte before I ever return to this location management definitely needs to evaluate his customer service skills. I’m extremely disappointed to say the least
Apr 25, 2024 -
Don't want to be accountable for issues. Parking lot is trash and I hit a parking stop that was in the middle of the parking space in a blind spot beside a car I was pulling in next to. Very rude said they didn't have time to go back and forth that they weren't liable for the damage when the young man told me that day it was asked that that parking stopped to be moved yet it wasn't which resulted in me hitting it and messing up my bumper. So have to make a police report cause they can't knowledge the fact that they made a mistake. Horrible company and over priced as well will never ever buy anything here again. If I was anyone I'd go someone where else cause it is in fact they don't care about there customers not the appearance of Thier property and any damages and their negligence of keeping a safe parking area clear of debris or hazards.
Oct 03, 2023 -
It's not the same as it use to be. Staff is friendly and the prices are fair but the location and the corporate office prices are not on the same page. Also make sure to tell them you don't need the extended 90 day warranty as they will try and automatically charge you for that. Some items have core charges also that reflect on your receipt. I've never been able to use my points when I get the chance to use them they told me the policy is no longer being used. They really need better communication with pricing adjustments for multiple items being sold. If I'm buying a part I should be charged for what that part is, not every single additional part on that part. Example buying a brake caliper and then charging me for the pads in the caliper that's nickel and dime craziness! Update: Aug 2023 Lkq just getting worse. Some staff aren't knowledgeable of parts and completely overcharge for parts! I was told $75 for the 20" section needed to make a repair. I really wish they would be on the same page with prices online and at the various locations. The best employees seem to be leaving and it's all downhill
Aug 31, 2023 -
BUYER BEWARE! If you don't want a 90 day warranty (and reading other reviews, it doesn't appear they honor them as they should), be sure to tell the cashier. I was charged over $20 for warranties covering a plastic trunk liner, a plastic trim piece, 2 sun visors and a door handle. I noticed this when I got to my truck, went back in and was told there was nothing they could do since I walked out of the yard. The cashier (he has a big chipped tooth) said he didn't have "credentials" to do a refund, then mentioned I left the yard. I was out of "the yard" for 2 mins max. The customer service there is lacking, so buy there at your own risk. I'll be making a longer drive to 109 U Pull it here on out. Best of luck LKQ and hope you start teaching your employees what Customer Service really should be. Take care of your customers.....they might be the ones keeping you in business (insert sarcasm here).
May 07, 2023 -
I’ve been doing business with them for years. They definitely are the highest self serve yard in business now. Some parts are cheaper new. As a mechanic visiting junkyards daily I definitely would rather drive to pull apart or 109 u pull it to buy the same parts half price.
Mar 31, 2023 -
Bad customer service from the men working at the register! having to pay for a 90 day return they do not own up to it! My dad went to return a faulty transmission but since he didn’t have the receipt of the purchase they did not want to take it back in and return the money! Even after showing them the bank statement where the payment was made at this exact junk yard! They claimed they couldn’t go back in the system to look for the purchase but The day my dad bought the transmission a lady informed him that even without the receipt they could return the transmission with the bank statement showing the purchase. Why would they charge for a 90 day return policy and not own up to it ?
Sep 02, 2022 -
I hate that you have to PAY for a warranty on a used part at LKQ. It seems like it could simply be incorporated in the part price to start with. Paying for a 90 day warranty on a used aluminum wheel, $5 to have a dry rotted tire dismounted and then being charged a core and an environmental fee adds up. I’m helping the environment by buying a recycled part. But I’m paying a fee for polluting the environment? And is the a core charge due to the fact that LKQ is going to remanufacture wheels suddenly? Overall this location is nicer than the Raleigh LKQ Pick a Part and about on par with the Durham location.
May 21, 2022 -
BE AWARE! This place is very deceitful and not transparent when it comes to items for sale. Some items for sale are not in the price list which allows them to name their own price on the spot. They also nit pick and charge for every little tiny piece that might be attached to a item that you would normally pay one price for. Next they proceed to charge extra for a warranty on each item without asking for permission to do so. You have to tell them you do not want it because they will not mention that option to you. After it is all said and done, they charge you a 7% "environmental fee" on your entire purchase which is not posted or listed anywhere on their price list or anywhere at the place of business. This fee is also not refundable if you make a return. The environmental fee seems to be the most deceitful in the pricing of their items. They should have that charge and the percentage posted on their website and at the place of business. After it is all said and done, be prepared to add at least 13.75% to the price of what they have in there price list.
Feb 27, 2022 -
Great place just be prepared! Inventory online is spot on, as are prices listed, just some tips... You will be charged a $3 entry fee. Get on the website and find your model car and jot down or screenshot the row and spaces they are in so you can easily find them. When checking out know your part (and know what the listed online price was). Tell them you DONT want the 90 day extended warranty BEFORE you pay or they automatically add it. Bring the broken part or you will be charged the core price listed on the site, note you have 30 days to bring the old part to get the core charge back (or 90 days if you pay for the extended warranty). Staff is nice but not necessarily helpful, BUT prices are a good bit cheaper than places where you get a bit more coddling. Personally I prefer doing things on my own and saving a couple bux so I love it, but like I said just be prepared...
Jun 22, 2021 -
Very friendly, very helpful staff. Upfront pricing, web searchable vehicle and parts. Oh, and unbeatable prices. Bought a great condition rear door/trunk/tailgate for a 2008 Honda Odyssey (that matched interior/exterior colors of the vehicle it was going on) for $109 with the taillights . Can't beat that! A+
Mar 26, 2021 -
Very well organized, lost of cars. Got a door for my 4runner here not problem. Showed for a 40% off of everything Black Friday sale to get two seats, website said they were about $30 each. Pulled the seats and get to checkout to be told they are now $75 each because they have airbags. I'm then told that the Black Friday sale advertised on their website no longer exists. $40 turned into about $175. Feel like I got scammed.
Nov 27, 2020 -
Great place if you are looking to find used car parts. They have a great variety of vehicles and do a fairly good job of keeping watch for people who just like to tear things up. My buddy just found a steal today. He found kicker 6x9 for his jeep for a retail price of $165 and they sold the pair to him for $20 bucks so yes there prices are reasonable 10/10 would recommend
Sep 30, 2018
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