If you going to get a part go to the actual store. Customer service is rude. You probably not going to get the right part. The people at the store are cool but customer service is horrible.
Better off going into the actual location to order in person great service from the store but otherwise calls are redirected to outside locations took a week to get the part I requested when I paid same day was guaranteed next day redirected calls are very rude and unprofessional but overall in person ordering thru the store is absolutely perfect
Very mixed as a collision center owner for over 25 years and buying from them the entire time. Since being bought out by LKQ returns on used parts are probably 80% JUNK but they try to sell as insurance quality. The service has gone way down. Just terrible their best employees are leaving in groves. Why? We also are getting really frustrated with this company bottom line they’re showing us they really don’t care and it’s really to bad. I’m sure we aren’t the only ones ready to say by by .
I was literally just run off the road by one of your drivers in Greensboro NC. I backed up and followed him for the tag number. KS-6445. Currently filing a police report.
Called on Monday about a bumper cover and grill. The lady told me they could have it Tuesday morning. That's great because I have a friend's truck that day. Tuesday morning comes and she calls me saying the parts didn't come in so it will be Wednesday. I don't have a truck Wednesday so I take the back seats out of my car to fit the parts in. Wednesday morning I call and a different woman tells me the parts came in. I said "Great I will go pick them up at lunch time". I show up at 11:45 and there is a sign on the door that says they are closed from 11:30 to 12:30. I talked to 2 people no one said they were closed at lunch and nothing on the website. I wait around until 12:30. The guy sitting at the desk says "the bumper cover didn't come in and it looks like she ordered 2 of them". I said I only need 1. I don't know why she did that. He said "it's okay, I'm only gonna charge you for one" Well that's great cause that's all buying! Still don't have the part.
Getting anyone on the phone is a nightmare. I sat on hold 12 minutes once, before being hung up on. Sometimes it will ring, then someone will just hang up on you. I absolutely hate having to call this place.
Edit: after picking up, wish that I could give less than one star. It says they close at five o'clock on Google, but when I arrived its been changed to four. I finally got someone to the door to get my parts. He closed and locked it behind him after sitting them outside, and didn't even give me an invoice. This is the last time I will use keystone for anything.
Bought a wheel and hood on 3/30/21 and was told there was $100 core charge with the wheel. After the core charge it was less than I could find online so I was fine with it. I bring my old wheel in on 4/6/21 and instead of handing me back my money, like any other core transaction I have ever been a part of, I am then and only then told that since I originally paid in cash I would have to have a check mailed to me. I was also told that since they had my name wrong in their system that I might have trouble getting it. So I give him my info and wait. Here we are 2 weeks later and I still have no check. I called accounting and was told that not only was my check never sent out, but they still had the wrong information on file and that I should "wait about a week" and call back if it's still not here. I guess we will see what happens. I needed a few more parts, but if customer service goes out the window the second you have my money then I'll go elsewhere. Just hope I saved someone else this headache.
Called in got this guy name Jim Yancy helped me get right parts needed when no one else would and could find them and he searched until he found them on phone for 20 min. Came in to pick them up and got quick greeting when walked in and Danielle greeted me and got me the parts I was looking for.
This is the best place to go for any and every part to any model vehicle you have. The process has fast and all I had to do was place no order and wait about 10 minutes for my parts.
great service the individual who brought my part out Daniel opened it up verified it was the correct part put it in my vehicle for me. The price and service I'm extremely impressed.
I work for a local body shop. We buy parts all the time from Keystone and rarely have any problems. Parts are cheaper than the original OEM and fit just as well. I've been ordering from them for 5+ years. The company has changed through the years. Even with all of the changes there are several people that have been there for quite a while and can help you with random needed parts. I really like working with Travis he is a great guy, honest but always busy. I am giving a four because LKQ parts are pricey and the quality is not always there, but the customer service is outstanding...
They have a young sales girl that attends their shows and throws herself at taken men. This was the second year she was hitting on my fiancé. Luckily he no longer will ever be attending one of these shows and hopefully she will not be invited as well. If you send a sales rep to your shows to represent your company she should not be on the prowl to take men back to her room while on business trips. This girl has no morals and when I pleaded for her to leave my family be she said some horrible things to me that were uncalled for. She showed no integrity as a sales representative for this company and because of that I will not send anyone to Keystone Automotive to deal with reps like this. Especially if they are male.
Way too pricy. The guy in the phone was very pleasant and accommodating. They wanted $120 for a used accelerator position sensor. New ones run around $70 online.
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