Chris was a major help. He went above and beyond. He was only suppose to replace our battery. We thought we had to replace the terminal as well but Chris showed me how to fix it without replacing it with a few tips. Definitely ask for Chris!!!
The service was personable, yet professional. They seamed to have anything that would be needed for someone with an automobile. The price was acceptable. If I was ever in the area again and needed aomething for my car, I'd definitely stop in.
I purchesed a 5 quart jug of oil and an oil treatment.
It was professional because they knew when to give me space and when to ask if I needed help. They also spoke with appropriate language. There wasn't any inappropriate language or slang.
Service was definitely not stellar as another mentioned. Interaction was minimal and staff seemed uninterested. When I asked for help, I was brushed off at first and met with little friendliness. Thankfully, someone else ended up helping and the job got done—but the experience felt cold and impersonal. Did not feel like a valued customer at all.
Can't give any lower....
PSA- BEWARE- I don't think we could have received worst customer service, they could see all the purchases we had made in the past except for this one battery and it appeared whoever checked us out entered the wrong phone number, my husband told them we could bring them a print out of our bill but he would not even allow that. He stated they didn't make mistakes and that was that. Think long and hard before dealing with these people.
Started out with a burnt out headlight.. went in and a young man named AJ helped right away changed my headlights within minutes.. was very friendly and very well mannered! Seeing that my headlight covers were older and dingy.. he sent me to Stanley Auto where I got them cleaned and they look awesome! If you need help with something at this store.. I suggest you ask for this young man he is top notch!
Walked in to grab 2 quarts of oil. Walked up to the counter, was assisted immediately. Checked out and out the door in 4 to 6 minutes. Several associates inside to assist costumers. Great experience
I've always liked O'Reilly Auto Parts for the old school "parts house" feel. It's just different from their other two competitors. The staff seem more knowledgeable about things and the service is always top notch. I'll continue to go to O'Reilly Auto Parts until something changes. Keep up the great work! Thanks!
Russell listened about the battery and told us that they will be able to look it up about the battery and the warranty. He was definitely better than the Mount Holly store.
The employees are a great help to those of us that just don't know diddly squat about car engines. Ty O'Reilly's for helping us senior citizens in a fair manner n not digging in our pockets!!
This O'Reilly's is horrible. It's now 9:33 on a Sunday morning and you have 9 vehicles out here waiting on you guys to open up. When you own website and door sign says 9:00 am open time. This is such a inconvenience for people that had no other parts house nearby to go to. Please update you TRUE hours and quit wasting all your customers time before they go elsewhere.
Quick and friendly service!! We bought a set of windshield wipers and had a hard time figuring out how to put them on so one of the employees were nice enough to come out and help us put them on...Thank you so much!!
Idk who the young guy is working at this store, but Oreilly’s needs to hire guys who know what they are talking about and know parts for vehicles. My mom came to this store (i was working out of town so I could do it myself) to order front quick struts and camber bolts. The young guy sold her brake bolts and said they will work and sold her shocks for front strut and said it was a complete strut assembly.
I will not be returning this store and Neither will she.
Thanks to the guys at the new store in Dallas for getting us the correct parts!
When I was ready to checkout, there was no communication to walk up to register to checkout. No hello, are you ready, need anything else, did you find what you were looking for, thank you or have a nice day. I know the guy can speak because he was talking to coworkers. For me, customer service is #1, don't feel welcome to come back.
Stopped by to have them check my battery. Staff was very friendly. Battery and alternator were fine. Spoke with Michael about general auto maintenance. He is very knowledgeable and offered sound advice.
Store was not open when i got there it was to ooen at 9am on Sunday , waited til9:40 the employee that opened said he was able. To take cash , only credit . me and one other guy watch 4 other cars drive off . store manager was not there.to ooen up from what the other guy was saying it was not the first time this has happened at this store. But the employee that was there to open was super nice. Manager sucks give the job too somone that shows up an wants the job.
Brett helped me so awesomely. I didn't have my receipt no problem they found it on the computer for me and resolved all my problems. Thanks for all the great help. This is a Nice clean store with friendly and helpful employees
If you walk in and have a question to ask, forget them prioritizing you over someone on the phone sitting at home on their ass. I recently walked in to ask a question, no other customers were in the store. Only 2 employees were seen and both were on the phone for a good 10-15 minutes, all while I waited patiently. I eventually left..
I really wish I knew why this place has went downhill over the past month. Lots of new faces and it hasn't been good. One new girl they have there, Aliyah or something to that effect, is down right rude and unprofessional. She also has little knowledge when it comes to parts it seems. I was in there last week and she was on her phone taking pictures of herself while others were helping people. I think I'll start going to NAPA or Advance.
"Know what they're doing" was one reviewers quote. "Wendy has done wonders" was another. Oh she does wonders alright, wonderful job at preserving sales revenues without taking any accountability. If installing your battery backwards, shorting your entire electric system out, denying it happened, finally agreeing it happened and then passing the buck to a DM who was termed two days prior so that they can try to make your complaint disappear only to find out you called corporate and won't stop until your situation is fixed, lying to corporate about who installed the battery ("wasn't out guy it was the customer he insisted on having our tech stand there and watch him"), then passing the buck again to the gastonia store manager to handle for a total of three months all while trying to deny they did it and then trying to stick you with the bill is an example of "know[ing] what they're doing" then yeah they do know what they're doing and yeah they're pretty good at it. What Wendy works wonders with is her ability to still have a job; since her asst manager claimed she was on a vacation for the first three weeks of my complaint, i guess it is kind of hard to terminate an employee who is never there. Take the time to go to advance,Walmart, or auto zone in Belmont. At least they know which terminal the black cable goes on.
Great customer service great prices will neither do their best to match your prize and help you in any way they can very professional knowledgeable Representatives. Personally refer windy she has helped me out a lot.
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