Not kind or nor helpful. I tried verifying if a tag is turned in or invalid but received nothing but attitude in response when asking follow-up questions so that I could have a better understanding of their protocol. Thanks Anna Hope ur day gets better
The deals are great at copart, but man the customer service is terrible. It seems to be a running theme at copart, I feel like at this point they are intentionally hiring unhappy people on purpose. There are a few locations Ive been to where there are nice people working, but it is far and few between. Is the job that miserable? It seems like a nice place to work; but I dont know if its stress, work overload, or just the people they hire, but everyone is so short tempered here. Called about questions with viewing vehicles because it has been a while since ive been to a yard and some of the rules changed, didnt realize you had to have a paid membership to view cars for instance and wasnt sure if a broker membership covered that. The woman was short and didnt really give me any explanations. When I asked if she could clarify because i understood it differently on the website, she just said its the rule im telling you now. When I told her i was still confused because the website said free guest members can view for $25 she just said she didnt know what else to tell me. Asked me if that was all and then hung up quickly. Called Spartanburg location after, and they were much more helpful (have had grumpy people there too before) and explained it me that its a $25 guest charge if you come with a paying member. Ive met people in food industry and retail who deal with all kinds of awful work conditions and customers that still have better people skills then this. Its honestly mind blowing how consistently rude and unhelpful these coparts people are.
If you know your car has to be taken here for insurance evaluation. DO NOT let it go without taking your personal items if possible. Got multiple items stolen from my car. How pathetic of employees fo steal stuff from people who just went through a likely traumatic event.
they wont, or cannot, return the two keys with two key fobs that go with my Harley Davidson. This has a been a process going on 11 months!! Hours spent on the phone have yielded no results. If someone at Copart actually reads this review. I am not going away!! You lost them! you pay to replace them!
All the harsh complaints about this company are true. It doesn't matter the location. You may get lucky sometimes. You may get the short end of the stick. Most likely, you will get shorted. I'm not sure why I decided to buy for a fourth time, but out of 4 vehicles, only one was as described. You live, and you learn, and I have learned for good not to purchase from here. I have been going to auctions for about 15 years and Copart and IAA are by far the worst I've dealt with.
Member services is the worst. 1st, I can't understand the representative, extremely strong accent, 2nd, I've been trying to get active for 2 months, each rep walks me through more signatures, they have told me 5x that I'll be active in 10-15min and it never happens, I think they get paid for how long they are on the phone, cause I've gotten NOWHERE and have spent hours of my work day with different reps and still no avail. It's ridiculous. Premium service is what I paid for and I'm treated as a peon. U would think they see that it didn't go active and maybe call us back since we were just on the phone for 2 hours, but NO, COPARTS, ur phone people are terrible.
I had a terrible experience here. I settled a deal to sell my recently totaled car, and cleared the charges at the collision center so that Copart could pick it up. I was promised a tow within 24-48 hours so I paid storage fees in advance to the collision center to cover the possible 48 hour window.
I got concerned when I didn't hear anything that first day so I called in the second day and was told they never scheduled the tow, and couldn'y guarantee a tow that day and the new window was another 24-48 window, which meant more storage fees at the collision center, which meant Copart wouldn't schedule the tow until they were paid in advance... Do you see my problem? Their inabaility to follow-through on a deal was resulting in an endless loop of storage fees for me.
Incredibly unprofessional. I ended up getting an offer for double the money from another shop, and was delighted I wouldn't have to do business with Copart.
09.27.2024 Guys, if anyone comes here to read reviews... They are not working today. We thought there was some other entrance. We tried to find it and spent 2 hours on it BECAUSE OF THE HURRICANE ALL THE ROADS ARE CROSSED WITH WIRES AND TREES... but there is no other entrance. IT WAS NOT WRITTEN ANYWHERE THAT THEY WERE CLOSED. And they gave us an appt so that we could pick up the car... but it turned out they were just closed... I hope someone is disputing my comment and you will not come for the car.
Even with appointment be ready to wait more than an hour to be loaded. Full yard of thr forklifts, only 2 working, sooooo slow. That's crazy, you can't do business like that
They took my car to their facility after an accident. They call me so I can go pick up my belongings from the vehicle and I arrive to the surprise that there is nothing, the only thing they left was my baby's chair. They should be strict with the staff they hire because not only did they steal my things but I also filed a complaint with the office and they said they would solve the problem and it's been more than three weeks and still no one responds. Companies like this should not have good customer demand, because looking at comments I realize that I am not the only one who has gone through this!!!
Horrible customer service. Bought a car that indicated it was run and drive. Transmission didn’t even engage. Call and spoke to Cora. She got straight on the phone and lied to me. Then when I called out the lie. She changed up her story. She was rude and told me that she is not giving me any money back. She has terrible customer service. I would highly recommend to shop at China Grove, or Mocksville if you’re looking for a honest company to buy a vehicle. I’ve had this happen to me several times in my years of doing business with Copart, It was not a problem.
I had issues with buying my cars due to my bank having a set limit. The team at the Gastonia NC location was amazing with patience and polietness. I have to give a super duper amazing job well done for going over and beyond to Mrs Anne. She walked me through the entire business relationship process step by step. Everyone there is great however Mrs Anne is hands done a wiz!!!!
I had an amazing experience with Copart-Gastonia. Deanna and Cora went above and beyond to help me get my title and resolve everything. They were very friendly and fantastic at communication. Thank you again!
Great customer service! Very professional and helpful got to location right before closing and every staff member was super friendly got me in and out.
I’ve been a few times at this location, the facility is very restrictive with their lots areas, if you saw a car just few meters outside the selling yard, automatically a car with I assume they’re security, come and yell at me, even one of the sales associates yell at me because I carry my water on a clear snappy bag, and she warns me that I must show the clear bag before exit the facility in case I steal something, “WHAT” how professional is that, by other hand, 80% of the cars in yards have not batteries since they leaves carts with the switch on, and is something I noticed even with newly added to the lot since I went consecutively days in a row, even with the motorcycles, so at the end, if you go, bring your own jumper and make sure to be on just the selling lots to avoid been bothered
The staff at Copart Gastonia exemplify extraordinary customer service and professionalism. Staff smiles and greet you and Paperwork is always ready to go. Copart Gastonia is awesome place to work with.
Worst copart I've been too incompetent staff lazy operators arrived before my appointment time at 4pm my truck was not loaded until 520pm after sitting in the empty loading area for over an hour
A issue happen while my car was with them and it was resolved better than I excepted ! I’m really grateful for the outcome and big thanks to Cora with all her help!
All of the other current one star reviews are absolutely accurate. This is the worst location In the state of NC. The office staff is miserable. Every question is answered with a huff and a puff. They will act like they are so busy, but they just stand around and chat with each other and ignore the customers. It takes a solid hour to be handed a title for a car that’s been paid for. Appointments are available but are meaningless. Be prepared to wait well into the next appt block. I’ve been to most all of the Copart in the state. The super busy ones like China grove and Raleigh run like a well oiled machine. This place could learn something from them. I’ve informed all of the ppl I transport on behalf of to never purchase a vehicle at this location. I definitely will not be going back.
Very slow!! Use to be quick now gotta wait over an hour to get paperwork. Only have 1 person working the front and 4-6 people in the back talking to each other while the line vetted bigger. It should not take over an hour to get the title after getting loaded!
If you go to this lot beware they have to pull every car you want to look at and it normally takes about 2 hours each time. Even if the car is up for sale the next day they still have to pull it.
Each time that I come here... I am barely here more than 30mns, which is much appreciated. You cannot place a value on someone's personal time. But it seems that they recognize it.
Told me I wasn’t able to bid on two cars I won both so I had to decide on which one I wanted so I bought one some time later they charged me a $600 fee for not buying the other which they told me I couldn’t this place is already expensive on wrecked cars which I have two auto body repair shops so I I’m very familiar with repair prices and parts prices plus their fees are extremely too high might as well buy cars from individuals out there yard
My son recently had a car brought here, we came to pick up some personal effects that were left in his black Honda Fit. When we got to Copart their was nothing in the car!
I did not get to deal w/the office, as to the customer had already had the vehicles released! But I did ask one of the loaders to assist me, & very pleasantly abided! He didn't have to, or could've given me an excuse, or even had me wait... He jumped right on it. I made the mistake of not getting his name for recognition, but I'll see him in the future!
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