We've been several times, yup its a salvage yard, used parts will sometimes have problems, its part of the process they are great & make it right when needed, & prices are fair !! Thank you HOOPER'S
I needed a part for my 2013 Chevy Silverado and Chris found exactly what I was looking for. They even have it pulled and waiting for me when I arrived. To me 5 Stars is not enough. They always go the extra mile for there customers.
Super helpful staff! Especially Chris, he went the extra mile to assist me with my car! They have a large selection of parts and very knowledgeable staff!
Qua went above and beyond helping us find the right part we needed for our car. Very respectable young man! Hard workers are hard to find. I guess you guys hit the jackpot!!
It was a terrible experience and the customer service was very poor. I contacted them multiple times—daily—to follow up on the part I ordered, but they kept telling me it would ship that day. In reality, they never shipped it; they only said that to stop me from calling. I do not recommend this shop or yard at all. They will just get your money.
Told me a part was clean, I drove up the next day to pick it up and they had put two massive dents in it. Initially I had written a much more graceful review, that gave them more credit than they really deserved. Honestly, these people are shysters. They will sell you broken parts and tell you they're good, they will waste your time, take your business elsewhere.
Might be good for body panels, don't buy transmissions or engines here. Seems fairly apparent that they don't know what they've got. Picked up a transmission marked good, pan was slap full of metal shavings and clutch chunks. Went to trade it out and the next one they brought me had a cracked trans housing.
Called them before I got there. They said they have the part and it’s good condition when I got there. I waited 3 1/2 hours after waiting 3 1/2 hours we went to see the part and it was broken cut in half.
The customer service at this place is simply terrible. From the moment you walk in, the employees greet you with nasty looks, as if you were doing them a favor by being there, when in reality you are the customer bringing your money. Their attitude is rude, always bad-tempered, and they make you feel uncomfortable with the way they respond, as if you were a burden to them.
The waiting time is unacceptable: more than 3 hours just to be helped with one part, and during all that time no one bothers to inform you or apologize. They show no interest whatsoever in providing good service; it seems they couldn’t care less about the customer experience.
In short, this is a place where you leave frustrated, feeling like you wasted your time and money, with absolutely no desire to return. The treatment is so miserable that the last thing you would ever want to do is recommend this place to anyone.
Horrible place and horrible service! Called yesterday to make sure they had the part in stock and it was in good shape. Yep all good. Drove 2 hrs then waited 1.5hrs for them to tell me the parts broken and they couldn't find me. I'm literally on your security cameras standing outside of your office with everybody else waiting for parts. Then the woman tries to argue with me about standing outside the office and then says well I don't even leave the office. So nobody bothered to even tell me until I went back inside to ask. Thanks for wasting 5.5hrs of my day! If I could give negative stars I would.
Went to pick up some used parts! Talked to a fella named Brandon he gave me a fair price way better than any other parts yard! Brandon is professional and knows his stuff! Great place
Working with Hoopers auto parts is amazing especially when it comes to their staff and knowledge. Big thank you to Shanita for helping us out and getting us the ecu's we needed. Thanks again and hope to buy more from here soon.
Extremely unorganized, unprofessional, and rude. Waited 4 hours yes 4 hours for a radiator, everyone else that came after me, got serviced first and they won’t short staffed plenty of workers, called in advance for the part.
Hooper’s offered a great set of services when I needed a replacement A/C control panel for my Toyota. After confirming the part they had was what I needed, Brandon shipped the part to me and it came in great condition. Worked perfectly, and was communicative during the entire process. Thank you Brandon and the Hooper’s crew!
This Junkyard got every car,i was impressed to see this big junkyard here,my first time at this place and i got everything on my sonata with less hustle which was costly at the dealership.HIGHLY RECOMMEND;Thank u guys for the good work u saved me today time and alot of money
Every time I want something from then it’s more the a hour wait and the last time I wanted a motor it took the 4 hours to fine it and I lived 1.5 hours away and when they did find it it was not the right motor. This place is just too slow and it needs to be updated for customer service. No one should have to wait that long to get a part.
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