I've been going to this location for nearly 15 years. Never had any problems with anything or anyone. Made some money over the years and when I needed a part they almost always had it. Great place that operates with consistency and respect.
I called in the morning to get a drive shaft, they said it would be pulled and ready by lunch time. I showed up at 3pm, the drive shaft was not yet pulled from the car. For the next 55 minutes, I waited as they tried to locate the vehicle. The part was listed as grade A, when the part was finally brought up front, it was damaged and rusted. They never pulled the part to check condition or have it ready. One of the associates was rude, did not keep me updated until I asked, and argued with me about how long I had been there. You're better off getting parts elsewhere.
Fair prices for your scrap metal. Friendly staff. Just keep in mind they halt everything during lunch, so if you're in a hurry, get there before or after lunch or you will be sitting.
Courteous people inside and out. They are willing to help you to a point, understandably. This is a salvage yard, so don't go here expecting them to do a full service beyond providing a part, you pay, and have a nice day. You need to know what you're getting when you deal with salvage yards and set your expectations appropriately. You can get a good deal here, too.
I'm not big on scrap metal recycling but, when I do need to drop off some metal, I've been to way better ran facilities than this.
For one, there's zero direction at all when entering this place for the first time. If you're lucky, you'll catch an employee near the entrance who might give you the bare minimum. Which is to drive over the scale and wait until the number it's reading out goes green. Overall though, how dare you not know this process with zero direction? He'll be sure to let you know how aggravating you are by throwing his arms up repeatedly and getting immediately exasperated with you for not knowing how their very specific, yet very chaotic process works.
Oh, wait. Those numbers are on a digital readout on the wall of the business to your far left. A detail they don't bother to post anywhere.
Okay, I got the green light so where do you want this? That's not clear either. Everywhere I've been usually has employees sorting out very specific metal to very specific piles. For instance, they're not just gonna toss copper on to a pile of auto scrap. Why? Because, if you're an accurate and professional operation, you need to account for EXACTLY the kind of metal you're paying for.
What's to stop me from going back to the window and saying I just dropped off 300 lbs. of copper when I just threw scrap steel in a random pile? Nothing, apparently, save a chance encounter with an employee in the yard who sees me dropping off.
There's also not a roundabout. Which is very, very interesting. This makes the flow down right awful. Got a big trailer? Great, you're gonna have to turn in a potentially tight corner and hope you don't jack knife to go back through over the same scale you weighed in on.
There's zero direction, little control, and no flow at all to the traffic in and out. Instead of posting big signs that say "not responsible for damage to vehicles" - why not just manage the lot in a way that actively mitigates that risk and reduce your liability and the frustrations of your customers?
I have been selling scrap metal to them for a few years. It is always been quick easy and they have been very nice and even helped move some stuff if needed. I had a poor experience with another metal recycler in the area cheating me on some prices and actually pass them on the way to these guys.
Worst service period. Called and put in a invoice over a week ago for a rear carrier, while on the phone I was told 2 days wait time for the part. Went and paid for the part the next day. Here it is now a week and two days later, finally called them back to find out if it had been pulled yet or not, and was told yes but not given any sort of reasoning for why it took so long and when asked if there was anything that they do for customer satisfaction for waiting so long was told nope, they can't offer a discount, or anything for satisfaction of the customer. Good looking ill be making sure to go elsewhere in the future always, and make sure to tell everyone I know just how terrible they are.
90 day warranty is 90 days. I get it. I didn't get to try it before that time was over. But if you sell me a $1250 bricked ecm and I have all the proof to back it up that seems a bit unfair to me. (I sent it to one of the best tuners in the country. Not a dealer. Feel free to ask which one.
Very nice and friendly. We had to wait for a little bit while they cleared the drive so we could pull through, but the machine operator was nice and apologized for the wait. It was also very cool to watch him operate the claw and magnet to move the metal.
In regards to the reply, I sent multiple emails no reply, after offering a shipping label
Worst communication I’ve ever encountered. Drag things along for a week trying to get a part, nobody answers the phone, email back and forth, just for them to go completely silent after multiple attempts at getting an item shipped and even willing to provide a prepaid label to guarantee a delivery date I required.
First time doing business these and my experience was awesome!! On Friday evening 6/10/22 my A/C compressor died. Everywhere I called quoted me a price of $350 and up. A friend recommended Strouds. Call them and they had compressor for a fraction of the price.($75). They informed me it would be ready Monday evening. Took off old compressor and they call me Monday evening as promised. Couldn’t make there before closing because of traffic and they leth compressor outside of gate. Just put new compressor on and a/c working better than before. Thanks for a awesome job!! I will definitely be back and will recommend all my family and friends!!
I found the service to be friendly and helpful. I was able to pay online for a part, and they were able to get it for me promptly. This was very different from another auto parts shop, that told me they had an item in stock, and after driving 40 minutes, was told they did not and I could order a new part for $65 more. I highly recommend them!
Bought a used Tire from them...charged $35 for a tire that didn't have much tread left... had to wait & it took them 30mins to get the tire & that was after I called & asked about buying one & told them I was on the way!! Kinda acted like I didn't know the "secret handshake" or maybe because I'm a woman I was just bothering them... Will use them again, but only if I can't find what I need anywhere else...
Sept. 28 2018 - Yes sir your staff charged me $35 for just a tire.. not on the rim.. just the tire!! My father was with me & pretty sure he paid with a credit card!! I know what was paid for & what I recieved.. To the owner.. took over a year to answer my review.. then you say what I stated was incorrect?? Figures...
Rude and inefficient, asked if they had part.... told would call me back 2 hrs later after checking. DID NOT call back. I did call 2 more times that day finally promised a call next morning . At this time just needed to know If they had part and if it matched my part numbers ....that's all I was asking , didnt need it in hand or mail at that moment !!! Just do u have it or should I move on???? No call next day and then got attitude when I call trying to find out info promised me 24 hours ago. Just rude! Do what u promise and only promise what u can do. Buy elsewhere if possible these folks are jokes.
I've been selling scrap metal here for years and it's always been a great experience. The people here are very helpful. John is always there to help you unload at the shred pile and Jennifer is always a pleasure at the Payout window.
TERRIBLE, TERRIBLE customer service! Beware, they are not HONEST. Inquired about an engine on 7/20/20 and was told that it was first on the shelf and I could get it in 2 days for $250 delivery fee, which I thought was high, but willing to pay because I needed it. After no delivery, I then called back and was told it was still in the vehicle and had to be pulled out. I was sent an invoice on 7/22 and paid immediately. Was expecting to have the engine by 7/24 since they told me 2 days to ship. Here it is 7/30 and still no engine. I called on 7/30 to get a tracking number and was told by the gentleman that he would call back with information, but no call back and they closed at 5pm so I could not call back. I am so frustrated with this business that I requested a refund. This company has waste my time, my mechanics time and my customers time. Waiting on an engine that was to be delivered in 2 days makes me look bad to my customer. I would not do business with this company if you are not local and can not go to their yard and see the part(s) you want. They said they sent a refund, but I am still waiting. I will follow-up with information. ALL I SAYING IS BEWARE; AND R STROUD SHOULD BE FAIR!
Terrible customer service and honestly I don’t know how they have any business at all. It’s the first salvage yard I’ve been to where they don’t let you in. They don’t show you what you’re about to buy. There’s a big sign that says “All sales are final”. In my instance, I called about a transmission. Everything was good and I had planned to drop the required $360 for them to go ahead and pull the part and have it ready for me. This is where it starts getting fishy. My dad shows up to pay the man and make sure the transmission I’m getting is actually a good transmission. They refused to let him in saying “I don’t let nobody in my yard” and wouldn’t even let him look at the car to see if it was wrecked in front or in back. So with no view of the car, not being able to look at the transmission or check the dipstick at least, no real guarantee that the part I’m getting is even gonna work, and absolutely zero customer service skills, I decided that this place is wayyy too shady to buy from. I honestly don’t see what the big deal is with letting someone see what they’re about to buy but it is what it is. Be careful if you do purchase from them.
Ordered a replacement car seat and was quickly shipped a seat but of the wrong color than advertised. Never received what was advertised by the seller. Sent messages offering the seller the opportunity to rectify the situation and have since received a refund in full. Although I was disappointed the owner stood by their mistake and made it right. I would recommend this business despite their error
The workers here seem to try their best to get you your parts as fast as they can and have great prices, my only advice is to make sure you know what you have. It speeds up the process a lot. On the scrap side of things, the boys working the smaller scale on the inside were informative and were willing to talk about what metal was what and why it was what it was. They aren't afraid to answer your questions about it. Will definitely be coming back!
Will never go back. First time dealing with a junk yard and last time! They were not friendly, people just look at you, not one smile. Period, no customer service skills. They said they had the part. Got there 12:30 left at 159. No part. Wouldn't ever recommend them.
