ASAP Towing and Recovery in
Franklinton (NC)

They're partnered with AAA in my area. I called AAA roadside assistance. They were assigned to tow my vehicle. After being promised they would arrive within 45 minutes and 3 hours had lapsed, I called AAA and they informed me my tow service had been canceled. Fast forward to the next day, I tried scheduling another tow and get assigned the same tow company, but I was assured they would be here today. An hour after they were scheduled to arrive, I call AAA and they once again canceled the tow service without any notification and I'm now waiting for AAA to attempt to find another tow service...Would not recommend.

Called to get access to my vehicle after it was towed here after a serious accident. I did not choose this company as I was in an ambulance when it was removed from the scene. The girl who answered the phone was rude and not helpful at all. Denied me access unless I paid $100 gate fee. I understand policies and operating hours. I do not understand being rude to people. Would never use this company.

Drew was wonderful! We had an issue with our tires, but he figured it out and took our vehicle. Thank you, Drew.

Whatever you do do NOT use This company ever!! They are liars and vultures. Was involved in an accident yesterday and called the company asking for an a point A to a point B tow And was told by dispatch that they would not do that highway patrol had to call it in and that they were going to tow my truck to their yard. I said no, you’re not. Then the driver showed up and was a complete asshole so bad that the highway patrol asked the tow truck driver to leave. Then I called AAA and AAA Dispatched this company and they called and said it was going to be an additional $285. Another lie. Was reported to AAA for trying to scam people and AAA ended up dispatching Morgan’s towing service out of Butner and was given excellent service. This company is extremely rude and unprofessional and dishonest.

Couldn't follow simple directions. Took my vehicle to a complete different spot then I asked them to take it. The dispatcher was extremely rude after telling me hour after hour they were coming for 12 hours straight. I slept in my car from 10:00 p.m. till 9:00 a.m. the next morning waiting for them to show up as a continuously lied about their arrival time. And on top of all that with the guy finally showed up as I've already missed work for the next day he is high and drunk it smells like alcohol and weed. I would never recommend them to anyone. I would push my car next time to the place it needs to go before I would ever give them a call again. They need to be completely out of business they should be ashamed of themselves conducting themselves in this manner. I will be calling direct Auto who is the insurance people who go through these towing people and letting them know that as far as the company they need to stop dealing with them because their services are not satisfactory to what I'm paying for car insurance each month.

DO NOT USE THIS TOWING COMPANY – THEY LEFT ME STRANDED WITH TWO SMALL CHILDREN FOR FOUR HOURS IN THE MIDDLE OF THE NIGHT! This company is beyond unprofessional, dishonest, and downright cruel. I called them for a tow, expecting basic human decency and service. Instead, they fed me lie after lie while I sat in my car with my two little kids, completely helpless. Every time I called, they told me someone was on the way. Four hours passed—FOUR HOURS—while they strung me along with false promises. It wasn’t until my insurance case manager checked in that I found out the truth: this company told them that my car couldn’t go into neutral and that they had already explained this to me. That was a flat-out lie. They never told me anything, never made a real effort to help, and wasted hours of my time while my children and I sat there, exhausted and vulnerable. My insurance finally had enough and sent another towing company—one that actually knew what they were doing. Within an hour, my car was towed with zero issues. This company is a scam, a waste of time, and a danger to anyone who relies on them in an emergency. DO NOT trust them with your safety, your vehicle, or your time. If you use them, expect nothing but lies, delays, and complete incompetence.

Great service, truck was dispatched in less then 10 minutes and my vehicle was home in less than 35 minutes of calling. Highly recommend asap towing

Scott and David did an excellent job. They both have great work ethics and are highly skilled. Thank you for the care you took with my vehicle.

I want to express my sincere appreciation for ASAP Towing & Recovery. My mom’s car went missing from her driveway so I’ve had to call around to several towing companies. ASAP really stands out. Even though they didn’t have the car, they were incredibly helpful, providing a list of places to contact and offering guidance throughout the process. Their kindness and willingness to assist made this stressful situation much easier to navigate. I highly recommend their service!

I have AAA and ASAP Towing is usually my service provider. I’ve experienced nothing but exceptional service from them for the last few years. If they’re running behind I receive a call. I appreciate the great service and professionalism. Thank you ASAP!!

Great service driver told me to call anytime he would pick up. Because after he dropped a dead car blocking our bays he said don't bother to call and complain, his phone gets all the calls. Avoid if you can. If we were AAA approved repair, we would put them on do not tow here.

ASAP Towing responded to my AAA request for a battery issue. Mike showed up quickly and was friendly, very thorough and went above and beyond with our battery replacement. He made sure to clean and test everything. Highly recommended!

Casey did an amazing job, going above and beyond moving a shed from one property to another for us. He had a great attitude even though it wasn’t the easiest job. He mastered getting a 11’11” shed through a 12’ ft gate with the patience of a saint. He also made sure everything was exactly how we wanted it. I would highly recommend Casey Bullock for any of your towing needs!

Casey picked up and dropped off a shed for me - this man is so professional and capable with his truck. Never seen someone with that much skill and control. Also they got me on the schedule the next day! ASAP indeed! 100% recommend to others.

I had a towing call from AAA and this tow company came and towed my car. There was some damage done by accident to my car and this company handled the situation with such professionalism. Mr. Colton came out and handled the situation with the Audi dealership in Raleigh and was so humbled and professional. I really recommend this company for all your towing needs. Thanks Asap Towing and Recovery for your excellent assistance in getting my car repaired.

0 stars y’all, my wife prepaid to have her sling shot towed at a specific time due to the nature of her day. First, the sheer lack of communication was maddening. Wifey had to call to ensure they were coming. Secondly, 10 minutes before the scheduled time. She called again just to make sure everything was ok. The driver said he had a blowout and they were supposedly fixing it at that moment. He/the office or whomever didn’t have the professionalism nor decency to let us know about the blowout. She calls back later because she is still waiting on her tow, for an update and this guy was ALREADY back at the office and apparently they didn’t even know he was back. Ultimately, she asked for a refund. When she spoke to the driver he gave her the owners’ number. She hasn’t called yet but we are awaiting her refund 🤕. Ridiculous behavior. I will update this review upon my wife’s refund. Yes we called another company and yes they were fast, professional and on time.

ASAP Towing & Recovery provided roadside towing service for me through AAA when I had a flat tire and needed a tow. The tow truck arrived quickly, the driver was friendly and professional. He called ahead and confirmed my location and estimated arrival time which I appreciated. I noticed the attentiveness the operator used when he took initiative to prevent the front bumper of my vehicle scraping during loading and unloading by using wood blocks to raise the front end. Thank-you guys for your help!

The only tow company that would move my shed at a fair price. I called 11 other tow services, 8 said no 3 quoted a rate 3x higher than ASAP and seemed put out by the question. ASAP, delivered my shed and did a fantastic job. I will call them if I have any other towing needs first.

Definitely took advantage of my weakened state and peculiar position. Added $1,000 to the tow bill and charged me $1,500 to get my belongings from my totaled vehicle claiming it was a massive clean up but I saw the fire dept sweeping and collecting parts of my car throwing them in the bed of the truck. Just being honest.

Wayne towed our 32ft travel trailer back to Johnston County from Myrtle Beach. Our vehicle wasn't equipped to tow it. He was able to schedule it quickly and delivery was right on time. Great pricing and excellent customer service!

Battery died from the cold and non use. Called AAA and they sent asap towing and recovery. Mike arrived early and he is a double amputee I to am an amputee and I was very impressed his handicap did not limit him at all ll. Extremely nice person . And got us up and running immediately. Thanks Mike an ASAP.

I see a trend in the negative reviews for this company - worked with AAA, damaged my car, denying wrong doing, receptionist rude. The driver that came to tow my car damaged it and is denying that he did. When I looked at their supposedly pre-pick up pictures I realized that the car was not in the place I left it, maybe 30 yards down from the location. I am luckier than other people because the car was at the gas station, which has cameras. Worked with the police department to get the footage, which shows the whole incident, so I am taking them to court. I tried to get in touch with the owner to explain all this to him because I would think he would not want to be in court and incur higher expenses than just paying for damages, but the receptionist never wanted to connect me with him.

I love ASAP towing and recovery! They are always here to help in a timely manner, they are super knowledgeable and straightforward. I would not recommend anyone else. I will ALWAYS, ALWAYS, ALWAYS contact ASAP FIRST before calling anyone else no matter where I am having my issue at. I cannot speak highly enough about this company.

Casey came and got me off the side of the road due to a flat tire. I have a Tesla model S so towing it is tricky. He was so professional and made me relaxed right from the start. Great to work with a true professional. He was fast and through. I highly recommend them for towing any vehicle.

The ball joint on my car broke while I was driving and I managed to get the car off the road and called for a tow. When Charles arrived he was earlier then expected and he immediately looked at the car and told me what was wrong. He is very knowledgeable plus my husband fixes cars so I knew exactly what he was talking about, accurate from what I saw too. He was so helpful and gave me some suggestions and advice as to what to have my husband get ready for when he towed it to our house for my husband to fix as he did not know what was going on yet. Charles is a wonderful guy and made the unpleasant experience all the better for it. Thank you very much Charles and I highly recommend this service!

I had called to get my car towed to a nearby mechanic around 1pm. Driver arrives around 4 and has a huge flat bed that wouldn’t fit in my alley way. My car battery had died and he didn’t have the ability to jump start my car because his portable charger was dead. My windows were all rolled down and sunroof open as it was a hot day. Flash flood alerts started to sound off on the radio and tv. The driver continued to proceed with the tow knowing about the weather and that my car wasn’t protected. It was now around 4:30. Not sure why he wouldn’t suggest to keep it in my garage until the next day as my mechanic was closing soon. I wasn’t present at the time and my elderly mother was here to give him any information he may need. He attempted to call me twice and I couldn’t understand him as we had a horrible connection. I would never have let him take it in this situation. I called to complain and the woman on the phone was very rude. My car interior is ruined and my radio isn’t working. I let AAA know about how incompetent the driver was. They were late didn’t communicate and had no common sense. Unbelievable how this problem could have been prevented with a little communication. This place should be shut down!

I can’t rate the price, my insurance paid for the service. I can happily give 5 stars for the service though. Very friendly, yet professional. As soon as I got the text from SF saying ASAP towing was assigned, I got a phone call maybe 3 minutes later from the driver (possibly the owner too) to confirm the tow and details. He let me know it may be a little while but he promised to get my truck home same night. It took about an hour and a half from the time they got the assignment, to pick it up & get it home. Considering this virus as well as the weather (a little rainy), I was and am very pleased with the friendly service, professionalism, and promptness from ASAP. 5 Stars all the way. Definitely recommend for anyone in need of a tow!