They lost or stole my radar detector that was worth over $200. When speaking to the manger, his response was “You’re not my customer. National General (my insurance company) is my customer.” When I first opened my car door, I noticed that my things had been gone through. Everything that was in my glove compartment was in my floor. I had a Kate Spade wallet in there and when I opened my door, it was UNZIPPED and everything that was in the wallet was in the floor. Thank god nothing of value was in there. At this time, I was still the legal owner of the car as I had not turned my title in yet. So they went through my car without my permission and stole my radar detector. DO NOT DO BUSINESS WITH THIS COMPANY!!
I have been dealing with Copart for 10+ years, I have not come across auction management like Copart - Mocksville that does not value its customers relationship.
The staff is rude and not welcoming. Not very helpful. The staffs at their desk doesn't even want to get up to acknowledge/greet you but prefers to sit at their desk and yell across the counter to speak to customers (Big black lady in particular). Customer service skills need improvement and more training, along with professionalism. This place is a disappointment if you're a new member. I doubt that they will give a bottle of water/vest to premium members for visiting as advertised because they don't know their jobs roles/policy or procedures. Staff didn't even know how to use the coparts app/QR code to sign in visitors, what a shame. Just cancel your membership or visit different location.
Worse place ever!!! Bought a vehicle listed as run and drive and tried starting after deliver oil came sputtering out the side of engine. Engine is shot!!!! They say no refund. Don’t recommend this place. I’m going to drop back the vehicle middle of their drive way!! Waste of time and money. Management doesn’t care or even show any type of consideration.
This place is scamming everyone. Just sold my car to them and can't cash check to purchase my new car. I'm getting lawyer now, and hopefully this doesn't happen to anyone else.
Very unhappy with this place had a car towed be cause it was in a accident went to get my personal belongs out of the car and they had cleaned the car out most of my personal belongings were gone would not recommend this place a bunch of theives work there and the office staff doesn’t car
Love this copart. People in office are very helpful and work fast. Loaders are good and quick and safe. Management is always around and able to address any issues that may arise. I appreciate them all
I know that things are advancing to grow w/technology... But their attention to svc is still up their! Especially one of the loaders (sorry for I forgot his name. Bushy curly hair & a beard). He takes care to do his best to not scratch the loading car or my truck.
The best copart experience I’ve ever had. Went very smooth and not busy like the rest. They even drove my car out instead of on the forklift. Will definitely buy from this copart again.
We bought several cars from there, always problems with pending titles, irresponsible team and manager is arrogant guy , he will never help you. Bought car in December 2019 and title was received in August 2020, several keys were stolen from the cars...
Bought a car with minor front end damage well after they there at Copart loaded it with there fork lift they load with damaged my Dodge Charger Daytona with pictures and documented proof they damaged the whole undcarriage pan and the cross-member and transfer case . All extra damage on top of the front corner damage do plan or spending for that or Do NOT let them forklift your car on your rollback as they always do! Then when you called just to give a heads up they kept saying not mt fault not mt fault i was not even trying get money i was just saying they cause more damage to the car this repair went from a 8k repair to a 11k repair thanks guys way to go.
I sold a Mercedes to them 2 weeks ago and the check they wrote me was a bad check and bounced causing my bank account to go in the negative. I’ve been callin everyday at least twice a day and can’t nobody help me. Don’t be next!
A great place to buy a damaged vehicle , late model or an older vehicle & go to work repairing it. The vehicles are posted on line with plenty of photos & they are represented just as fair as possible.
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