Called for a car window. They wouldn’t verify if they had it, also wouldn’t pull it ahead of time even if I prepaid. Explained I’m an hour away and don’t want to waste a trip. Avoid this place
Stacy is a liar and a joke of a businessman. I ordered a few parts and he assured me it would be coming on delivery in a few days. The next week came by and when I called the parts were not even on the truck. He had a smart unprofessional remark to make to me and told me if I don’t want the parts, buy them somewhere else. Thank you for the advice as I will be doing business elsewhere and not with this company. I’ve also had issues with a couple of engines and it is like pulling teeth to get them to get it right. But that’s part of the business, be wary of who you buy from.
Answered the phone with “ hold please” Put me on hold for 15 minutes, picked up the phone again and said “ hold please” and put me back on hold before I could say anything for another 5 minutes before hanging up.
This place is a total joke. Ordered a part, was told it would be delivered on Monday or Wednesday. When the part did not arrive on Wednesday, I called to check on its status and was told it had never been ordered. Instead of apologizing, the salesperson acted as if it were our fault.
I needed a door for my car and couldn't find one locally and I got lucky and found one here, 3 hours away. Made the trip, got the door at a very reasonable price and in a timely manner. If they were local, I'd be here more for other stuff.
Was told i would get 300 dollars for my car scrap price. They showed up, loaded my car, then said they were gonna pay 200 because it had "aftermarket catalytic converter" which it doesn't.. When i disagreed they said they would charge me 50 because they had put the car on the tow truck. I said no and they finally said they would give me 250. I figured that was my only option and took it. Then my wife had to drive 45 minutes away to get the new check. Do not deal with these crooks!!
DEAN DEAN DEAN!!! Best customer service ever!! Very polite very caring very friendly!! Our radiator that was pulled was not a good one he had the staff find another asap the same day!! Best Johnny Dean sausage ever!! Haha thanks DEAN for your great service
Oh how I wish I read these reviews before purchasing here.
We bought a motor for a 2015 Ford Fusion. Stacy assured us that they have high standards and would have the motor pulled and cleaned for pick up in 5-7 days. Ten days later, I called to get status. We drove to pick it up two days ago.
My boyfriend noticed some sketchy stuff immediately. There was oil dripping from the oil pan which had a major break. After being told that they had just fired a worker for 'this kind of crap', we decided to not take the motor.
It was then pointed out that all sales are final. Final sale on sight unseen? Okay, maybe we can just replace the oil pan, so we take it home to our mechanic friend.
He was shocked at the condition of the motor. Dirty Turbo, smashed lines, Harness wires that were unnecessarily cut very low. Every side of it would have to be taken off and rebuilt, replaced and then maybe we can install it and hope it works!
I brought it back yesterday to try to reason with Stacy and Dave (the manager) .
We had put blue painters tape on all of the damages. There were many. I explained that this was not what I was promised and the motor was totally unacceptable.
Both men said they have no mechanic experience but that I was buying the motor inside of all of these parts and tough luck.
Dave did eventually offer to get me another one, if they had it, but this gesture seemed insincere. By then I had zero trust and wanted my $2240.00 back so i could buy elsewhere,
Dave said, no way and went back to his desk so he could resume on his bag of chips.
They attempted to take back my receipt and refused to write returned on my invoice. I have that part on video luckily.
I have contacted my credit card company. No promises that I will get a refund. Let's pray!
Would AVOID at all cost! Make sure you look at every part/number before giving them any money. I was told they had one thing and paid them while the pulled the part and was given the wrong thing. Then was informed they don’t do cash refunds and only gives store credit. You can’t exchange either if they don’t have the part you originally called and made sure they had. Also customer service is pretty rough. Obvious scam operation!
I do not recommend to anyone. I called to check if they had the part I was looking for, they confirmed that they did. I drove 3 hours to them. It turned out that they did not have these things. I lost my whole day.
They Suck.... they couldn't guarantee ah good engine I needed, they took way longer than they said to bring item, they didn't want to give me my Core charge, they gave me ah engine that was Locked Up, they wouldn't give me my $1,137 back.....Too many issues to deal with them....!!!!!
Wish I could give 0. If you are reading this, please notice the numerious 1 star reviews and consider taking your buisness elsewhere. These people will treat you like a burden and your buisness will be appreciated elsewhere.
I call for an air box, the fella answers and is a little rude off the go. Tell him what I need, he tells me the cost. He tells me they close at 5, much like the websight, google, and sign on the door indicate.
Naturally the lady closing up very rudely tells me the yard closed at 4:30 and to come back another time when they're open.
Do not believe I will be returning.
I ordered a door handle from these guys. Took them almost a month to send it to me. Took it to the mechanic to get it installed and I find out it's already cracked. Called them to tell them and they're only remedy was to send me another handle in a different color or have me send it back. Why would I send back a broken door handle?
Bought a transmission for a 4 wheel drive suburban. Pulled the pan to put in a new filter and there was no filter in the pan not to mention a solenoid was broke as well. Replaced the solenoid and that was a waste as the transmission is junk. Want change out of 2nd gear due to slippage in the transmission. Don't waste your time here. Look at the other reviews
Be aware of these people, They are all scammers, I purchased an ABS from them and it arrived damaged, When I called them back they wouldn’t listen to me and kept putting me on hold, They didn’t refund me the money back and wouldn’t attend my calls or response to my emails. I wish I could give them 0 stars.
This business is FAR from professional. David (the manager), had an attitude as soon as he got on the phone and by the end of the call was rude and insulting. Definitely not how you treat a paying customer. WILL NOT DO BUISNESS HERE EVER AGAIN! Vendor cannot even pick up a core that they charge 200.00 for because they do not have the proper equipment to do so.
Great experience, never been to a pull it yard so I had no idea what to expect. Thankfully L&L does the hard part for ya, so most of it is waiting in a nice air conditioned room while they get what you need. Left there with a great condition side mirror, a fair price, and a smile. Will be returning for other parts on my car soon enough!
Pic: before and after, the new red mirror is in great quality!
Best part service in the state. Picked up 2 Chevrolet doors, they were slick as glass. The man at the front desk was kind and knowledgeable. He was super helpful. They are my first choice when it comes to auto parts.
I bought a transmission online for a Ford Expedition. They said they would call when it was ready. I waited 2 wks and no call. So I called them. They where rude the first time I called. 2 wks later I drive 2 hours to their place of business and they still didn't have the transmission. So they say "we will get on this and call you back on Monday". Monday came and no call. Mind you this has already been a month trying to get this transmission. I decided to tell them to give money back and he said we will have your refund put back on you card. I am yet to receive my money. Do not recommend this establishment
Because of this review they are refusing to warranty my transmission. I called to see if they were going to honor my warrantee and they told me flat out that if i didn't take down my review they would not give me my replacement under warrantee unless i pulled my review and BBB complaint. i guess their 30 day warrantee isn't any good. Update. Transmission is junk. Only reverse, no forward gears. Bought a supposedly tested transmission for an f150 from them. Bottom of the pan is smashed in and there was no filter inside when I went to install a new one. Highly doubt they "tested" it.
They have reasonable prices considering we drove from Asheville to here but I've sat and watched people come in after us and leave before us. My bro spoke to them several times and the part was supposed to be waiting. It wasn't, and we ended up waiting hours longer than we should have. Not the most polite but considering people are coming in and out of this place consistently. They try to be nice but it should be 1st come, 1st served basis. The part we waited so long for was broken when we got it good thing he paid attention because it's non-refundable... Just a heads up. But they were more than willing to help exchange on the spot.
Customer service great. Willing to ship F150 frame parts essentially from cab back. Everything done in one phone call too. Frame for 1997 arrived all complete in one piece.
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