Went in on friday guy told us that he would call in about an hour NO call. Called on tuesday was told our order was next still no call. Here it is Thursday and still nothing Dont know how this place is in business or do the workers pick and choose what orders they pick.
This the worst used parts sellers in US i could say. This Lady Terry took the order on 11th April and made me wait till 28th April and later told the price of the Engine has Changed and it will cost $400 more. Horrible people. worst place to Buy Parts.
And moreover, we called you continuously for 2 weeks every day and we did not receive a single call or Text from your end regarding the order. We would have been happy if you had put in any effort to reach us and updated the status of the order, But Nope, we did not get a single call, and moreover my customer was paying $30 everyday for 15 days just to park his car in his Mechanic shop. so basically we paid $550 for the Engine without any Bargain, secondly my customer paid close to $400 to park his vehicle in the Shop. and to top that you guys were asking for $400 more to get the engine. Do you think i have given your company a Bad rating based on My experience ????
Brought in my car and got an amazing deal for 4 tires. The manager is amazing and so helpful, He made sure all of my tires were in good shape and he balanced my car. The price here is amazing this is my first time coming here and I’ll definitely be back and recommend to everyone . He also interacted with my toddler very friendly and caring people .
Amazing people who genuinely try to help out fixing your issue. Family owned and it shows in the way they treat everyone. Fantastic business worth using whenever your car has issues.
I came here to get a rim replaced on my car. They were very polite people and the service was fast. They even put my tire back on the rim free of cost and wished me a merry Christmas 🎄 thank yall!
These people care. They went above and beyond to accommodate me in my time of need. Incredibly kind people and more than happy to help. If you need parts, go to Atlantic Auto Parts & Salvage. They'll make you feel like you're their number one customer
I've just spent the last hour reading reviews from the various salvage yards in the area and am impressed by the number of good reviews that Atlantic Auto Salvage receives. However, I am even more impressed with the owners response to the poor reviews. For example, one recent bad review came in where the customer said that they had a terrible experience and went even a bit further to say that they were racially profiled. Okay- that kind of thing happens. Right? After all, we are in the deep south. It's not totally inconceivable that one could be racially profiled. And after having spent some 20 years in the area for over 20 years, it should be said that that bias doesnt just flow in one direction. Even in this day and age. But, then again, people with an axe to grind will pull the race card or any other card that they have in order to hurt the business. Isnt that the specific purpose of the poor review? To hurt the businezz. And when one feels the compulsion to write a bad review and especially when they feel like they cannot provide enough plausible substance to their story they will pull out all the stops albeit race, gender, sexual orientation, religion, etc. Nothing is off limits. But whether this happened or not is not really important. What is important is the response to the review. I wad told years ago that businesses can hurt themselves by responding to bad reviews and that might be true in some circumstances. But this response was next level. He took the "are you sure that you are reviewing the right place" - "I've talked to everyone here and nobody can remember anything even similar to this event even happening" road. Address the concern, provide just a touch of empathy and then deny, deny deny! Top it off with hope you have a blessed day and may the sun always shine on you and you have the recipe for an EXPERT LEVEL bad review response. BRAVO! That particular bad review was even well written which could add a certain amount of validy for some readers but for me, in the end, I just felt bad for the owner. Honest or not - well played sir, well played indeed.
I needed 4 bolts for an oil pan. I was from out of town needing to fix my truck. These guys went above and beyond to get me these bolts. The best customer service ever!
This place is one of the best salvage yards I have ever dealt with. They went above and beyond with a 99 ford f150 transmission I bought from them. As far as to purchase new filter and gasket to go with it.also steam cleaned it before loading it up in my vehicle.would strongly recommend this place to anyone!!!!!!!!
I contacted this fender looking for used tires because they are a auto recycler. They did not have what I needed but they did order new ones for the best price that I've been able to get anywhere in the area. Yes it is a salvage yard. No, it's not clean and pretty. The people were very, very nice and very thoughtful offering us coffee while we waited. When they discovered something in the wheels that needed attention they came out in the yard while we wandered around and found us to tell us about it rather than just putting the tires on and forgetting about it. How I would give him a very high rating for good customer service and good prices. Terry was the lady who assisted us in placing the order.
If they say they need to call you back, don't bother giving them your name and number. Just hang up. They will NEVER call you back. Lost a couple of customers due to their inability to follow through with their promise to call you back.
Adam and Terry are WONDERFUL! They are friendly and helpful, and always take care of our vehicle issues in a timely manner. You won’t get better customer service from anyone else. We recommend them to everyone!
I wish I had the opportunity to give them no stars. My boyfriend recently visited your establishment to exchange a part he had acquired. He was provided with the incorrect part for his specific model, which necessitated this visit. Unfortunately, we were confronted with a deeply troubling encounter marked by disrespect and overt racial bias. While the offending individual's identity remains unknown to us, I can describe her as a Caucasian senior woman with a noticeable bald spot at the center of her head.
Despite my boyfriend's unwavering politeness and courtesy throughout the interaction, this individual displayed a disconcerting level of disrespect towards him. To make matters worse, when another employee approached the situation, rather than inquiring about the quality of customer service my boyfriend was receiving, the employee in question instead inquired about her well-being. Such behavior is highly unprofessional and does not reflect the standard of service we anticipated.
My boyfriend sought assistance in locating the required part within your inventory. We were aware that this item was in stock, as a different employee had confirmed its availability over the phone prior to our visit. To our dismay, my boyfriend was informed that the item was out of stock within less than 20 seconds. This sequence of events not only suggests racial profiling but also indicates a blatant disregard for my boyfriend's time and a mismanagement of resources.
Furthermore, the situation took an even more distressing turn when the female individual continued to harass my boyfriend in the parking lot, completely unprovoked. She engaged in intrusive behavior such as peering through the windows of his vehicle and even threatened to involve law enforcement, despite my boyfriend being engaged in lawful and non-disruptive activity. This behavior was wholly inappropriate. We initially held high expectations for your establishment, fueled by the positive reviews we had encountered. However, this recent encounter has cast a shadow of doubt upon the competence and professionalism of your staff. Will not be coming back nor will I be recommending this place to any of my peers. Shameful that people are still like this and can’t act mature despite their old age.
Awesome experience. They had the exact replacement part and shipped it out that day. Very nice people to deal with. If you ever need a part I highly recommend them. I will most definitely use them again.
After a mechanic broke the oil dipstick on my car I turned to Atlantic Auto Parts & Salvage for help. They had the exact same dipstick in stock and swapped out in less than 15 minutes. They were courteous, professional, and very reasonable. I can't say enough good about them and will definitely use them again for any auto parts I need in the future. Thanks y'all!
They are good the owners wife are very nice to the customers. When she receives a lot of phone calls and under pressure you can see she gets kind of stressed out. I understand I am a business person working by myself. If they do not have the parts she will find them for you. Been going there for years
I called to ask about a couple parts I needed and the lady who answered was rude and ignorant! She was rushing me off the phone and told me to make it quick! You can also hear her in the background arguing with someone. Very unprofessional. I was going to go over there and buy the parts I needed but I'll take my business else where since customers are not important! Get her off the phones, she's ruining business for this salvage yard.
The one star is for the good reviews. If they don't want to pick up my old vehicle they just need to tell me. Not tell me stories. I'm not a bad person like some put it. I've done good business with them back then.
Atlantic Auto Parts is awesome. Always deliver the right part in proper working order, and if there are ever any problems they work it out to 100% customer satisfaction. That is based on my many online and on site visits for parts for a very wide variety of vehicles. Just this week I found online what I needed there, and they had it delivered to my home very quickly and included more of the entire assembly than what I expected to receive. They truly understand and commit to honest to goodness, old fashioned, excellent customer service. They can without a doubt be trusted.
Adam and Terry are the best. They've helped me with so much stuff. Everyone there is awesome. If you need parts, they either have or can get it for you. Words can't describe how they make you feel when you walk in the door. I just absolutely love this place. Thank you Adam and Terry!
An awesome place to deal with, the staff go way out of there way to help everyone they possibly can. Anyone that has had a problem with anyone at Atlantic Auto Parts apparently had issues with anyone that does not do exactly what they want!
The people at Atlantic Auto Parts bent over backwards to help me out to solve my vehicle problems. Give them a chance before you believe the negative reviews..
This company goes above and beyond in Customer Experience going the extra mile in taking care of all your Automotive needs and they are fast at it and the mechanics are number one! they have serviced my car several times from tires to lights and always have delivered with excellent customer service! Customer service is so hard to find these days so when you have it you do not want to go anywhere else! 10 stars!
The woman behind the counter was super busy but still managed to get me taken care of in less than 10 minutes. They are always able to find the parts that I need and are helpful and nice. I highly recommend.
