Excellent customer service. New tires today! Mounted just in time for this coming weather. My go to for oil changes, tires, mechanical issues, or preventive maintenance. Highly recommended!
I had an old car that I just wanted salvaged, called them up and they said they couldn't do it today but would get to it next week. Four weeks later when my mechanic is telling me he needs the car gone, theyre truck still isn't working and every time I call or show up they give me another excuse and tell me to come back tomorrow or an hour. So I called up Foss recycling and they had the car there within two hours, don't waste your time with these liars.
I had an old truck I just wanted to scrap, called them because I heard an ad on the radio claiming that towing is 100% free, but when I called them they gave me two different prices, one offer for if I brought the vehicle to them and a cheaper offer if they came to me an towed it. So just be careful about their false advertising.
Edit to address response from owner: When I called to obtain prices, I was told it would be $250 if I brought it to yall and $150 if yall towed it for me. The way it was explained to me was the cheaper price was because yall would have to come get it. That would imply that I was being charged for towing. Hence why I left the review the way I did. Maybe the employees can be more clear about the differences in the prices and other details to avoid such misunderstandings.
I was in need of a part for my car, and I decided to give this place a try as they had it in stock. The customer service was excellent, and they had the piece for me in less than 5 minutes. I highly recommend this business, and can’t wait to use them again when in need.
These men really know what they are doing. If your in need for help with your vehicle stop in these men prove southern hospitality on NC Coast still exist! Thank you so much for taking the time out of your day to fix my volswagen Passat
Good prices and people. I drove 3 hours and they looked with the price and hospitality! I’ll definitely recommend them and return again. Worth the 3hr drive!!
This company should be highly ashamed of theirselves. I called on September 25th about a Nissan Altima to be picked up from a local mechanic because they needed the car moved because they have a small lot. The mechanic gave me a due date to have the car moved. The day I called Atlantic auto parts they asked me for pictures of the vehicle and I sent them and received no response. The following day I called early and they said they are crunching numbers and will get back with me. Of course no call back so I called again and she said I promise I will call you soon. I told her that it is getting late in the day and the car had to be picked up by close of business which she knew from the day prior. By 11:00 I was fed up scared I was going to lose out on my vehicle so I called Foss recycling and had no issues with them. They were kind had an immediate price for my vehicle and picked it up with no issues whatsoever. I will let everyone know what happened and will never do business here again. I know a lot of people who have used this company that is now going to switch to Foss for almost letting me lose my vehicle completely than rather kindly call back and say either we don't want it or we are busy at the moment. Being busy seems to be an excuse for most of your reviews that are bad. Shorthanded... I can understand why. Probably not a good excuse to use any longer. Seems to be a trend. Save your time and call Foss instead of Atlantic auto parts and savage.
Fantastic Experience! Returning to a contracted job in VT when the lens cap from my driver side turn indicator light flew off my Colorado! The staff were helpful, kind, and resourceful. They were understanding of my sense of urgency and retrieved the part so I could start my travels. Fair pricing as well. I will use them in the future for sure! Thanks. Rick J.
Today I went to Atlantic Auto Salvage to replace a tail light that had disappeared from my truck? The staff there was extremely helpful.Although the heat index was 105 degrees, the part was pulled for me and installed as well. I tried to tip the man and my tip was refused, he said he just enjoys being able to help people. They even Thanked me for choosing them as the place to purchase the part from. I HIGHLY recommend them for any automobile parts you may need.
Incredibly helpful owners that are clearly directly involved with every aspect of their business. Didn’t appear to have what I needed in the online catalog but I dropped by anyway and the owner willingly (and personally) went and pulled a window from a previously full door assembly to get me what I needed. A+ product and even better customer service! Hard working folks - spend your dollar here!
Do not go here...called for a part and was told it was pulled and I'd get a call back when part was ready .. called back 2 days later and was told I'd get a call back when part was ready....that was 2 months ago ..if you don't want your time wasted, DO NOT GO HERE ..if I could give a negative 5 rating I would
They treated me very professionally. Very excellent customer service, amazing prices. They had the parts for my Volvo, I highly recommend this place to everyone. I will definitely be giving business with these people again. Thank you.
The best customer service and so helpful! The lady behind the desk was very polite, even with the phone ringing off the hook. They had the two mirrors I needed and even installed them with a small fee. I will definitely use their service again and put the good word out there to others.
Went in on friday guy told us that he would call in about an hour NO call. Called on tuesday was told our order was next still no call. Here it is Thursday and still nothing Dont know how this place is in business or do the workers pick and choose what orders they pick.
This the worst used parts sellers in US i could say. This Lady Terry took the order on 11th April and made me wait till 28th April and later told the price of the Engine has Changed and it will cost $400 more. Horrible people. worst place to Buy Parts.
And moreover, we called you continuously for 2 weeks every day and we did not receive a single call or Text from your end regarding the order. We would have been happy if you had put in any effort to reach us and updated the status of the order, But Nope, we did not get a single call, and moreover my customer was paying $30 everyday for 15 days just to park his car in his Mechanic shop. so basically we paid $550 for the Engine without any Bargain, secondly my customer paid close to $400 to park his vehicle in the Shop. and to top that you guys were asking for $400 more to get the engine. Do you think i have given your company a Bad rating based on My experience ????
Brought in my car and got an amazing deal for 4 tires. The manager is amazing and so helpful, He made sure all of my tires were in good shape and he balanced my car. The price here is amazing this is my first time coming here and I’ll definitely be back and recommend to everyone . He also interacted with my toddler very friendly and caring people .
Amazing people who genuinely try to help out fixing your issue. Family owned and it shows in the way they treat everyone. Fantastic business worth using whenever your car has issues.
I came here to get a rim replaced on my car. They were very polite people and the service was fast. They even put my tire back on the rim free of cost and wished me a merry Christmas thank yall!
I've just spent the last hour reading reviews from the various salvage yards in the area and am impressed by the number of good reviews that Atlantic Auto Salvage receives. However, I am even more impressed with the owners response to the poor reviews. For example, one recent bad review came in where the customer said that they had a terrible experience and went even a bit further to say that they were racially profiled. Okay- that kind of thing happens. Right? After all, we are in the deep south. It's not totally inconceivable that one could be racially profiled. And after having spent some 20 years in the area for over 20 years, it should be said that that bias doesnt just flow in one direction. Even in this day and age. But, then again, people with an axe to grind will pull the race card or any other card that they have in order to hurt the business. Isnt that the specific purpose of the poor review? To hurt the businezz. And when one feels the compulsion to write a bad review and especially when they feel like they cannot provide enough plausible substance to their story they will pull out all the stops albeit race, gender, sexual orientation, religion, etc. Nothing is off limits. But whether this happened or not is not really important. What is important is the response to the review. I wad told years ago that businesses can hurt themselves by responding to bad reviews and that might be true in some circumstances. But this response was next level. He took the "are you sure that you are reviewing the right place" - "I've talked to everyone here and nobody can remember anything even similar to this event even happening" road. Address the concern, provide just a touch of empathy and then deny, deny deny! Top it off with hope you have a blessed day and may the sun always shine on you and you have the recipe for an EXPERT LEVEL bad review response. BRAVO! That particular bad review was even well written which could add a certain amount of validy for some readers but for me, in the end, I just felt bad for the owner. Honest or not - well played sir, well played indeed.
I needed 4 bolts for an oil pan. I was from out of town needing to fix my truck. These guys went above and beyond to get me these bolts. The best customer service ever!
This place is one of the best salvage yards I have ever dealt with. They went above and beyond with a 99 ford f150 transmission I bought from them. As far as to purchase new filter and gasket to go with it.also steam cleaned it before loading it up in my vehicle.would strongly recommend this place to anyone!!!!!!!!
I contacted this fender looking for used tires because they are a auto recycler. They did not have what I needed but they did order new ones for the best price that I've been able to get anywhere in the area. Yes it is a salvage yard. No, it's not clean and pretty. The people were very, very nice and very thoughtful offering us coffee while we waited. When they discovered something in the wheels that needed attention they came out in the yard while we wandered around and found us to tell us about it rather than just putting the tires on and forgetting about it. How I would give him a very high rating for good customer service and good prices. Terry was the lady who assisted us in placing the order.
Adam and Terry are WONDERFUL! They are friendly and helpful, and always take care of our vehicle issues in a timely manner. You won’t get better customer service from anyone else. We recommend them to everyone!
I wish I had the opportunity to give them no stars. My boyfriend recently visited your establishment to exchange a part he had acquired. He was provided with the incorrect part for his specific model, which necessitated this visit. Unfortunately, we were confronted with a deeply troubling encounter marked by disrespect and overt racial bias. While the offending individual's identity remains unknown to us, I can describe her as a Caucasian senior woman with a noticeable bald spot at the center of her head.
Despite my boyfriend's unwavering politeness and courtesy throughout the interaction, this individual displayed a disconcerting level of disrespect towards him. To make matters worse, when another employee approached the situation, rather than inquiring about the quality of customer service my boyfriend was receiving, the employee in question instead inquired about her well-being. Such behavior is highly unprofessional and does not reflect the standard of service we anticipated.
My boyfriend sought assistance in locating the required part within your inventory. We were aware that this item was in stock, as a different employee had confirmed its availability over the phone prior to our visit. To our dismay, my boyfriend was informed that the item was out of stock within less than 20 seconds. This sequence of events not only suggests racial profiling but also indicates a blatant disregard for my boyfriend's time and a mismanagement of resources.
Furthermore, the situation took an even more distressing turn when the female individual continued to harass my boyfriend in the parking lot, completely unprovoked. She engaged in intrusive behavior such as peering through the windows of his vehicle and even threatened to involve law enforcement, despite my boyfriend being engaged in lawful and non-disruptive activity. This behavior was wholly inappropriate. We initially held high expectations for your establishment, fueled by the positive reviews we had encountered. However, this recent encounter has cast a shadow of doubt upon the competence and professionalism of your staff. Will not be coming back nor will I be recommending this place to any of my peers. Shameful that people are still like this and can’t act mature despite their old age.
Awesome experience. They had the exact replacement part and shipped it out that day. Very nice people to deal with. If you ever need a part I highly recommend them. I will most definitely use them again.
After a mechanic broke the oil dipstick on my car I turned to Atlantic Auto Parts & Salvage for help. They had the exact same dipstick in stock and swapped out in less than 15 minutes. They were courteous, professional, and very reasonable. I can't say enough good about them and will definitely use them again for any auto parts I need in the future. Thanks y'all!
Atlantic Auto Parts is awesome. Always deliver the right part in proper working order, and if there are ever any problems they work it out to 100% customer satisfaction. That is based on my many online and on site visits for parts for a very wide variety of vehicles. Just this week I found online what I needed there, and they had it delivered to my home very quickly and included more of the entire assembly than what I expected to receive. They truly understand and commit to honest to goodness, old fashioned, excellent customer service. They can without a doubt be trusted.
This company goes above and beyond in Customer Experience going the extra mile in taking care of all your Automotive needs and they are fast at it and the mechanics are number one! they have serviced my car several times from tires to lights and always have delivered with excellent customer service! Customer service is so hard to find these days so when you have it you do not want to go anywhere else! 10 stars!
