Copart - Mebane JunkYard in Burlington (NC)

After getting into am accident and my vehicle being there. Went back to collect all of my stuff including $1200 worth of tools and everything was gone. Completely. Then wants to blame it on a towing company that didnt even have the car for a week. Who is to say that their workers dont clear a vehicle before they but a lot number on it. Horrible service.

Should be 0 stars because these people are thieves! Literally preying on people in distress. So sad! It’s giving poor.

CoPart for the win! ISUZU vehicles and parts are becoming harder and harder to find. 2 weeks ago I slid off of our driveway after an ice storm and smashed in to a 35 year old pine tree. We planted the trees from seedlings on our family property in the Blue Ridge Mountains. I was injured and pretty disappointed to say the least. When I returned home to Clayton, just east of Raleigh, North Carolina, I began the hunt for a replacement ISUZU. There were only eight 2nd Gen Troopers for sale at every auto auction across the United States. One was in Washington state, one in LA, California and another was in Anchorage, Alaska. So, I really had 5 that I could bid on realistically. CoPart had one up for auction in Mebane, North Carolina. In the 10 website pictures it looked interesting. I called the location to schedule a time that I could come inspect the vehicle before the auction. Once in the morning and once in the afternoon I was told by 2 different men that I absolutely could NOT inspect the suv in person, because it was up for auction that DAY. CoPart’s website clearly stated in text that anyone could inspect any vehicle up for auction all the way up to one HOUR before auction. I bid a low amount that Monday night and it was a no sale. The next day, Tuesday, it was up for auction again and I bid $25 more sight unseen. Again the ISUZU was a no sale. Wednesday would be the 3rd attempt to move the vehicle, through online sale, off of the lot. I called and spoke to a 3rd CoPart employee and she knew the actual rules of viewing ANY car up for auction. I went and spent 2 hours checking the Trooper out. That Wednesday night I stayed with my bid, not raising it a penny. I had to consider all of the broker and auction fees that would be tacked on. By Thursday I was still on the hook for my bid up until 6:00pm that day. The seller caved and took my offer. I picked up the burgundy Trooper after hours on Friday and transported it to my property. I’m thrilled with my purchase and I saved another ISUZU from the car crusher. The young lady that I dealt with deserves 10 stars. The two men get a single star from me for not having a clue about their employees’ actual rules.

They work pretty fast. Before I left the office they have already pulled the vehicle up front and were ready to help load it. Don't know how it will be during the day, but mornings are fast.

Nice please and nice workers thanks copart in your help and especial to manager

they are very unprofessional and never call you back when they claim they will. And when you finally get them to answer they will hang up on you many many times. They also caused more damage to my car and claim they needed a video of it actually happening before they'd do anything about it. they're a terrible company do not go to them ever. They're all rude and highly unprofessional. I would recommend finding another place to do business with

Horrible customer service, long faces, rude attitude, not even a good afternoon or good morning.. The receptionists are very rude and you can’t even see their faces, they’re hidden behind the computer monitor. And they speak to you like if you were asking them for a favor that they don’t want to do. They need customer service training asap @ the Mebane location!!!

Hecter's running a circus, and I'm not a clown. ✌️

they start charging storage fee 36h after auction ends!

Just becarful buying from this location. They are taking long distance shot that wan't show the damage , also they don't have 360 optio to show the damage or list secondary damage such undercarage damage, and this happens about 3 times already when they said its runs and drive and come pick it up it not driving . Do to suspension issue. Also hector hernandez the location manager he is the worst manager ever dealt with .

I wanted to buy a car, but the car has no electricity at all, it was a big car that needed a lot of power, they only gave me electric jumpers, but I told them I needed something much bigger, they didn't help me, made me spend another $40 for nothing, I went to the copart in Gastonia, my goodness, such decent people who know how to do their job, thank you and may God bless them

We sit in middle of the road for over 20 mins just to get in the front before allowed going in the gate. Honestly need to expand parking area for trucks that are waiting to be loaded. But the loader operator was awesome. He was quick with the cars and every person that tried to cut the line he kicked them out.

I must say the manager at copart deahjane Brown is so rude, unprofessional, non Chalant with her job. She doesn’t care about customers need. I have had my title pending going more than a year now and she has never called or tried to do some investigation to know why my title keeps getting missing once it arrives. Dmv confirmed and showed me the evidence that my title has been sent to copart and the manager doesn’t care, rather all she did was the last time I spoke with her is hung the phone on me. The title clerk hector has been doing a great job, fighting hard over this just to be over. He speaks professional and calm and understands the customer needs. I felt hector was the manager because he is well composed with his statements and languages but the manager was just talking sarcastically and vulgar. Other dealers buying vehicle from this same location says the same thing about her and she doesn’t care. I will highly recommend anyone not to buy from this location because that manager already has a bad reputation. The title clerk called hector should be the manager not deahjane brown. Dmv told me my title has been sent to that location twice and the so called manager called deahjane Brown couldn’t dig in deep and know what is going on? That’s absurd

Had to go take a last look at our Durango. Friendly, helpful and efficient staff. Car was brought from the yard to viewing area within 10 minutes of our arrival!! Adios, Durango! You served us well and gave your all, saving our daughter!!

Just look. They ONLY respond to 5 stars. Poor customer service. Do NOT trust their shipping options. I made payment as soon as I won the bid. After purchasing a vehicle (I'm ok with), I was called at 4 PM the day of the Auction to be told I would have to pick the vehicle up or have another company tow it to me.... For 400% more money.... Then I was told I would receive a refund for the shipping cost (minus the gate fee) after picking the vehicle up myself. A week later no refund. Called, and was told it would be credited to my account. Logged in. Over a week later. Not only was no credit applied, but there was no refund at all. I will not use copart again. Instead one of the many other sites that are out there (iaai.com) for instance. I am left challenging the unfortunate entire purchase, over 170$ with my CC company. I was happy with the rate for the vehicle.... Not their accounting practices. Copart could have made more money than 170 from future purchases off me. Oh well. Win some loose some.

There was a line but people who bought 2 days ago have to have their cars paid for today or fees start for storage. The lady was quick when she got to me though. Friendly people.

Thieves! Went to get my personal belongings today from my totaled F-150 and someone took everything! Lesson definitely learned because I have never had to deal with a situation with a total loss but just know, get your belongings out of your vehicle as soon as it gets towed away from the scene even if you don't know it's a total loss because these people will steal. Screw this place. Hope you enjoy my husband's Chinese New Year 2021 Jordans and all his brand new fishing gear. *Don't sell that stuff online or wear those shoes in public, might be a bad idea ;)

We bought a vehicle from this location, and it had more damage that was shown in the pictures. The manager would not stand behind the damages, and try to make it right. That instance was a big case of misrepresentation. I would not recommend anybody buy from this location because they are a bunch of crooks.

This is by far the best auction to purchase a vehicle!! I've used most all of the NC lots at one time if the other between me & several family members and friends. It's an easy process from beginning to the auction day when bidding begins on whatever your final selection is... Just remember folks its not eBay so bidding prior to the start of the auction only unfortunately results in you having to buy it for far more than if it started at zero... Leave the vehicle at zero and save your bids for the actual day of auction when it comes up

If you're a trucker it's really tight to get in .the forklift guys are really fast and friendly . I always have a problem with the dually drivers .the have no courtesy.they always sneak in front

those who work there are racists only because i’m hispanic made me wait more than an hour and then they told me that they couldn't give me the car because I didn't have an appointment and that they were already closed

Arrogant manager! I came in for the first time with my son. This "manager" told me that my son can't go on yard because he is nonmember and under 18. But this what i found on copart web site: "Nonmembers are welcome at the locations, too, but must pay a $20 visitor fee for each facility visit. When you register to be a Copart Member for free, the fee is waived! Please note: All guests must be at least 16 years of age to enter Copart locations" So he lies me twice. Nonmembers are welcome for $20 fee and my son should be at least 16 y.o. not 18! Nobody even mention $20 fee for nonmebers! I just found out this when back home and Im very angry abiut this. Apologises are waiting!

First time buying at the location they listed a suv as run and drive and when I purchased it the transmission did not go in drive or reverse and they said they tested the vehicle and now want refund my money be careful at this location all the others are straight forward not so in Mebane

Their manager hector hernandez was the worst manager I have dealt with He cost my business several hundred dollars because of his mistake When I was finally able to talk to him he said that it was my fault for his mistake for calling to remind him To many times Seriously copart should take action in this situation I am very upset and will be contacting corporate to make a complaint

Seemless. 1 out of 20 experiences are positive with copart. This was quick and efficient. Office staff great. Loader was excellent. Grade A today.

Everybody was extremely friendly and helpful. Lovely staff.

This place has a really good deals and cars are in a very good shape . Is easy to enrolling here for a personal use or if you want to star selling cars.