Nice to have so many Auto parts stores in Arcade and close to each other. NAPA and Advance Auto are just a few hundred yards away. Not sure why so many close to each other, but it makes finding a good deal easier.
Waited 20 minutes to buy coolant. Other customers came in and the cashier acted like I hadn’t been standing there forever. This I why I never go to autozone.
Austin is so rude in person and on the phone. I hate doing business there because of him. If you are going to work in a customer service related field you should be a whole lot nicer to the customers.
I recently had a very pleasant experience at the Autozone store #2916 in Arcade, NY.
An employee Elaina C., helped me with some missing parts for a caliper install. She was extremely pleasant and helpful. It really made my experience at the parts store pleasant and non-stressful. Thank you Elaina.
Great staff! I had a problem with a battery that was bad and just out of warranty and the staff worked with me to get the best reasonable outcome. Great people!
Buy most my parts here for my work trucks but there is a few workers that are great at there job that I wait to deal with and others either are not trained enough or just poor customer service attitude just my experience.
The guys are so nice and helpful. I was from out of state and my battery died. The man that helped me was amazing. He worked on my battery the battery cables wouldn't stay the battery and he worked on them until they would. It was freezing out . I wish I got his name. Thank you
The man behind the counter didn't hear me right bought part started out the door and looked in box and new it was wrong went right back in and got the right part great service all and all
Depending on who's working is the issue,only couple in each store know wuts going on 4most part. Fairly good.. $check$between A.ZONE,ADVANCED,ZIMMER,#1 A+,100% satisfaction ur$ award ed
Poor online site! They don't seem to understand simple automotive questions...I asked for alternator V belts and they keep showing me alternator serpentine belts. Now how is anyone supposed to shop at a online store such as this when they don't understand V belts from serpentine belts? Does frustrating enter ones mind. Enough is enough! Under such circumstances I would not even give one star but they don't have the option. After reading your replies you don't seem to understand that you just LOST another customer!!!
Had a mix up on the price and type of oil filter I bought and I called and explained the situation to the sales manager who assured me that he would fix the issue. Went to the store and spoke with the manager he refunded my money and exchanged the filter without hesitation. Although I received the wrong things to begin with the manager fixing the issue with no problems makes me confident that I will be back for the next time I need to change my oil and I will definitely recommend them to anyone else
I went in to get some air fresheners. There was a sale of 2 for $6. I selected the two and the price didn't ring up correctly. The manager pointed out one of them was in the incorrect spot. He still honored the sale. Thank you very much!!
I am a some what regular, maybe 10 to 12 times a year or more but I will find another auto store on the other side of the street. I have seen no employees wearing a mask and they have a lame scribbled message on the door in marker that simply says "mask". Not a bad attitude to the public safety but a terrible attitude.
These guys don't know what they're doing when it comes to battery diagnostics! My battery light was on and I charged it over night to to try to get to work. I chickened out and went to AutoZone suspecting my alternator was bad. The counter person/tech checked my battery and said my battery was dead, even though I asked him to make sure. Nope he said, battery. So I paid $150+ for the battery that he installed (so the core charge could be deducted).
After I helped him install the battery, he checked again because my battery light was still on! As I suspected, the alternator was not charging!!! I asked if I could return the battery and buy an alternator. No, I could not return the battery because it had already been installed. So I took my car to a reputable repair shop and paid over $400 to replace the alternator on top of the $155 I paid for a battery that I didn't need. I won't buy a car freshener from these clowns!!! Stay away.
The sales consultants are always friendly and knowledgeable. They'll find a way to make conversation about anything which is awesome. It made me feel at home and confident in my purchase. Keep it up! I highly recommend for parts and consulting.
They sold me a brake light for my car which was super easy to fix. They make sure I know how to use a product before I walk out with it.
The young lady who helped me was pleasant, polite and had a great attitude to a much older customer. Most younger people don't like to help the older people. They say I don't know or walk away. Not this young lady she walked me to the item I needed and walked me back to cash me out. In the store approximately 5 whole minutes. Very knowledgeable. Give this young lady a 10 plus customer service reward. Thank you!
Very very helpful the salesperson come out and help me figure out what was wrong with my truck give me ideas and I don't know what we did but we fixed it and I'm happy that's all I can say
Very helpful and they make sure you get the best deal for your money. They also help with all car needs and help with installing certain car parts like battery's, wipers, ect... They also come out and do readings for your car. The employees are very respectful and so is the manager
Very friendly and helpful location! Stocks most items and can get them in a short period of time if they don't. Usually my go to place in the Tri county area for parts.
I used to love going to this store. There was a really great manager there, and now there's a manager by the name of Jeremy. What the hell! He is such an a$%hole! I don't understand why he's in the customer service business when he hates people so much. He must have been a veteran mechanic in a previous life in order for AZ to justify him still being there. Now he types up parts on a computer. That must blow.
