What clients say about Automotive Alley - Arcade in Arcade Township (NY)
Roadside assistance towed us to Automotive Alley after a breakdown. They provided great service, gave us an affordable repair solution and got us safely back on the road soon. We highly recommend them.
After a breakdown my car was towed to their shop. They explained the issue, gave me affordable options, did great work and got me back on the road safely. I’ll definitely bring my car here the next time an auto repair is needed. .
I'm sharing this review not out of malicious intention but to protect more vulnerable people out there from being taken advantage of. My vehicle needed control arms, front struts, and an alignment. Automotive Alley gave an estimate of nearly 6k. Upon a simple investigation I concluded that parts and labor shouldn't exceed $1,700. I had another shop in Arcade do it for $1,300. I hope I'm wrong and mere human error is responsible. If so, I'm happy to remove this review. At this time, I would urge other customers to find another repair service.
Not good. Overcharged for wrong diagnosis... for completely unnecessary repairs....took my vehicle to different mechanic and saved thousands of dollars ...steer clear of this place .
$1300.00 for a 4 wheel brake job with cheap house brand rotors and mid-grade pads. No new calipers were installed. Mind you this is a small little 2022 Kia SUV. Rip off. Took advantage of a retired couple.
Don't know how you can sleep at night charging this much for a brake job.Oh wait- when you charge that much for a brake job you can afford lobster and prime rib every night for dinner . A full stomach makes you sleep a through the night.
ok so i have no idea how this place is still in business much less has a pretty good rating.. i had to give it a star in order to write a review and this is something i truly dont think ive ever done but when i happened to see their overall rating when looking for a place to get my yruck inspected it made me sick . this place absolutely positively sucks. they 100% blew up the engine in my camoro and when confronted on it they not only denied it but had the attitude of well if we did do it then sux to b u.. and have a nice day. i also know of at least three other people that have had similiar tragic n not easily fixable oucomes from having gone there. so if my writting this keeps just one person from going thru what i did then i will feel like this was totally worth doing. BEWARE IT COULD BE YOU NEXT!!!!!!!¡
I was very pleased with the service. Amanda is a very professional woman who explained the importance of a vehicle and new technology thats been developed to improve safety and reliability of vehicles. I will definitely recommend this business. I will be a regular customer.
They are friendly and very thorough. Upon completion of the job at hand, you also receive an analysis detailing any other areas of concern that you may have going forward, ie. tire wear, brake pads, air filters, etc. They get the job done correctly and on time.
I have a VW Jetta and Automotive Alley has been right on with any problems we've had. Something that I've been told ONLY a Volkswagen dealer can do, this place has done. They are excellent! They are especially great at fixing what my husband fixed. 😉😉 Also, I've had no shady stuff like alot of other repair shops. Also, don't be afraid to send your wife
I have been to AA 3 times in the last 6 months and cannot speak highly enough about them. Shelley and Amanda are warm, welcoming and extremely knowledgable about my vehicle and more. It is a pleasure and a relief to know that my car is in good hands.
Amazingly accommodating on short notice. Very polite and engaging service, I personally did not feel like a first time customer. With noted and pictured upcoming maintenance for your vehicle is reviewed with you and emailed in detail for records. Highly recommend to anyone that doesn't like handing their keys over to a stranger. Thank you Automotive Alley!
What a great place! Everyone is so friendly and caring! Extremely clean and organized. This was my first visit, but won't be my last. Called January 2nd thinking there was no way I could get an appointment for an inspection and they fit me in. I didn't realize my brakes were bad because I hadn't heard any screeching, but they were very bad. Came back the next day and was greeted by the owners who were very happy they were able to keep me safe, and so was I. Thank you for your care, concern and friendliness! It is so great to know I now have a place to go where I feel welcome and people I absolutely know I can trust. Highly recommended!
Facilities are immaculate, These guys know their stuff. Jim and Shelley make you feel like family and the pricing is like a good friend helped you out.
Great place .. amzing and super honest people . Technology is uptodate .. and they will answer and explain any question with an answer.... and they keep you informed the whole time .. for sure my new shops thanks automotive alley
HANDS DOWN, BEST PLACE TO GO FOR ANY PROBLEMS, LARGE OR SMALL. THE OWNERS TREAT YOU LIKE FAMILY. HONEST AND DEPENDABLE. I WOULD TRUST THEM WITH ANY SITUATION. I CAN NOT THANK THEM ENOUGH FOR ALL THE HELP THEY HAVE BEEN TO MY FAMILY AND I. YOU WILL GO IN FOR A REPAIR AND LEAVE WITH SOME NEW FREINDS. I CAN NOT STRESS THE WORD ... TRUST... ENOUGH. GREAT PEOPLE, GREAT SERVICE, GREAT FRIENDS. THANK YOU AUTOMOTIVE ALLEY. (JIM, SHELLY AND YOUR AWESOME CREW)
Highly recommended. I stopped in just a's they opened with a disconnected muffler. They got me right in and fixed up. They were fast and very nice. I would recommend anyone to stop in and get your mechanical needs done.
Best service out there! They find and fix the actual problem, they will not just throw parts at it. I drive nearly and hour and a half to have them work on my vehicles.
Jim and his crew are the most honest bunch of folks that I have ever dealt with during vehicle repairs. Have been taking mine and my family vehicles to him before the shop was even opened. He teaches Automotive classes for a reason. Do yourself and anyone you know a favor. If you have vehicle issues, take it here. I refuse to take my vehicles anywhere else!!!!
Best service in the area, Has worked on all of my vehicles and they always come back running like new.
Have two custom cars that have been serviced at AutoMotive Alley and they run like new. If your looking for a new garage, I drive over an hour to get there, it's worth the drive!
My current vehicle has proven to be a bit problematic, so I've been bouncing around from mechanic to mechanic... ranging from a couple dealerships towards Buffalo, to some local shops here in the southern tier. Unfortunately, I haven't been able to find a mechanic that I felt would always do the right thing... until now. I know you hear it a lot, but the crew at Automotive Alley do, in fact, treat you like family. It was refreshing, to say the least, and is part of the reason why I’ll be only going to them from now on. I originally went to Automotive Alley for another opinion after my timing belt went on my car (after going directly to the dealership considering the damage done, and the need for, among other things, a new cylinder head), and was pleasantly surprised by the support I received. For example, during the discovery period (to see what all was damaged following the timing belt break), Automotive Alley emailed me about a technical bulletin they had found from my car’s manufacturer regarding an issue with the stock cylinder head and a known issue it causes down the road that would have resulted in a future expense for me (surprisingly/frustratingly the dealership didn't say a word about it). In addition, Automotive Alley also researched alternative cylinder heads for me that addressed the issue from the tech bulletin, and the end result was a much more thorough, long-term fix that was cheaper than anything else I could find. I've since put on several thousand miles, and the work continues to prove to be solid.
If you’re looking for a quality, thorough team, who will ensure that they've exceeded your expectations (and at an extremely competitive price), look no further than Automotive Alley!
Great repair shop! They were able to service my wife's car in a pinch and get her safely on the road before a major snowfall. Very reasonable price for expert and freindly service. The whole facility is immaculate and is very well equipped. I will definitely be back for all of my family's future automotive needs. Thanks for squeezing us in!
