What clients say about Rye Auto Care in Rye Township (NY)
Hector and all the guys at Rye Auto Care are THE BEST!!
Not only do they do great work, they are very reasonable, and always take care of us asap!
Over the past few years we have had all of our vehicles mechanical work done there - everything perfect, everytime!!
I had a terrible experience with Rye Auto Care and would not recommend them. While traveling to Boston for my daughter’s hockey tournament, our car broke down near Rye, NY. We managed to get the vehicle to Rye Auto Care, where they kept it for four days. During that time, we had to rent another car and continue our trip, trusting their assurance that the vehicle would be fixed.
On our way home, we returned to Rye to pick up the car they said was repaired. Due to heavy holiday traffic, the shop had just closed when we arrived. After Enterprise dropped us off, I started the car and immediately noticed the check engine light was still on and the vehicle was still in limp mode. The car was undrivable over speeds of 30 mph and could not be driven for long distances—we never even made it out of their parking lot.
At that point, the shop was closed and unresponsive, leaving me stranded in Rye/Port Chester, NY. We had no choice but to find a hotel for the night. Thankfully, a kind local police officer helped point us to Nissan City Service the next morning. Nissan diagnosed and fixed the issue in three hours, and we made it home safely with no further problems.
To make matters worse, Hector at Rye Auto Care charged me about $1,000 for repairs that Nissan confirmed were unnecessary. When we called Rye Auto Care after they reopened, all Hector said was that he “did what he could.” Four days, $1,000, and the car was returned broken and unsafe to drive.
This experience was extremely stressful and disappointing. I feel taken advantage of and left stranded after being told my car was “fixed.” Proceed with caution if you’re considering this shop.
Went in for a check engine light. Made an appointment and when I showed up they said I still had to wait for next availability. Waited one hour and when they finally looked at my car they came back in 5 minutes and said I needed to replace this & that and that my keys were in the car. I told the guy how much it would be to fix and the guy said they couldn’t do it today because they were too busy and it would take too long. I told them I needed my car fixed today and the guy just looked at me and said the keys were in the car. So I went to another shop and they fixed the car same day. These guys aren’t a serious shop. Avoid and don’t waste your time
We drove in with a low pressure tire on the way home from visiting family. One of the mechanics welcomed us and in only a few minutes our car was being looked at. They realized that there was a piece of glass embedded in the tire. They were able to fix it quickly and we were on our way in half an hour or so. Both men that we dealt with were friendly, helpful,and professional. Would highly recommend.
This is a fantastic Place. They offer fair prices, diligent work, friendly service, and quick work. I have been coming here for years. When I needed my car’s mirror repaired, they introduced me to a trusted repair shop instead of charging the high prices a dealership would. Thanks to them, the repair was done beautifully and at a great price, almost like magic.
Best service I’ve had , Yoni did a full timing belt,water pump, tire rotation balancing and engine seals car has been running smoother than when I bought the car very trustworthy and reliable service plan on coming
back every time
Had a low air tire indicator and suspected a nail. Went to my usual guy who gave me the same old song and dance about being so busy and I would have to leave the car. Really needed my car so went to Rye auto care. $35 and 10 minutes later they had me out of there with no fuss and back rolling on the road. Will try them in the future for things I was giving the other guy.
I could almost be a spoke person for these guys lol jk! But seriously, it can be difficult to find a good, trustworthy mechanic sometimes especially if you're not to familiar with your vehicle and this is just not the case here. Between the friendly staff and pride these guys put into what they do, they can't be praised enough. I highly recommend! Again, most importantly, you can trust these guys!
Very busy during summer so, I book a week in advance and always get the time slot I need. I normally sit and wait for the inspection and leave satisfied. Highly recommend these guys.
We have brought our cars to Rye Auto Care for years. Hector is such a stand up guy and wonderful to work with. He’s upfront, patient, and trustworthy. We recommend Rye Auto Care to everyone.
Rye Auto Care?
I am going to be 100% honest with anyone who needs their car to get their family from point A to point B safely. This is a 10 star shop run by a young man who has talent and a heart of Gold. Car warranty companies don't care about your safety as much as they care about dollars and cents.
That's the world we live in.. fortunately Hector and his entire staff don't work that way. They know there is more involved then just profit. It's the safety of you & your family.
Safe Travels
Jimi Ital
Being a "car guy", I'm very particular with who works on my cars. Hector at Rye Auto Care is the only person I trust an can easily recommend. From NYS inspection to oil changes to somehow reviving an engine that was locked after water got in, there is no other shop I will go to. Upfront shop with more than reasonable prices that will be much more affordable than a trip to the dealership.
My dad is an auto mechanic, but he lives across the country. So I know more than the average person about cars and hate it when I take my car to a new mechanic, because I'm often treated like I don't know anything as a blonde woman. Not here. From the moment I walked in, Hector treated me with the utmost respect. We recently moved to New York, so it was my first time taking my car to Hector, and wow, all the reviews here are spot on--he's honest and forthcoming/ up front about everything, no hidden fees or agendas. I arrived early, right when he opened, and a young man (who might be his son or a nephew) was sweeping the floors--and even he was very kind to me--I love it when you can see a strong work ethic being passed down between generations. After an initial service, my car needed some unique parts ordered and additional service needed, so I've been back a couple of times in the last few months and each time, Hector has been incredible to work with. Can't say enough great things about this place.
I made an appointment for the oil change. Was able to schedule in a week. Once I arrived whit no waiting Hector started the job. Finished less than an hour. Extra bonus for me that they have a waiting room. Nice neat and clean. Price is also reasonable.
I’ve been looking For a drive in alignment place for a long time and I finally found one here at rye auto care, They were really great, took care of my race car with no issue Héctor and the guys were amazing. I will definitely be coming back in the future.
Hector and the guys were fantastic. I had them mount new tires on new wheels and get a wheel alignment. They did great, honest work. I will be coming back in the future.
Rye auto care has been my go-to the last 3 years since moving here. They’re always been fair, honest and have never tried to upsell me, or charge anything further than what is needed.
They’re quick courteous knowledgeable and deffinitely priced very fairly. Recommend them to anyone in their area!
I’m new to the area & was looking for a repair shop. I went to Rye Auto based on reviews & reputation. They were right! Hector is honest, knowledgeable and efficient. I had a brake light issue and we weren’t sure what the problem was. Hector diagnosed it as something minor, had it taken care of right away and charged me extremely fairly. I now feel confident in Rye Auto & know where to go in the future!
Hector and his team provide thorough and honest service. I had a number of issues that were not obvious and they diagnosed and solved them with expertise. The best place in the area to trust your car maintenance.
Tried to scam me. I went in there for an inspection on a 3 year old car with 22,000 miles.
I changed the oil 3 months prior. They pass me on the inspection and say “oil is low” and struts are leaking but the miraculously pass inspection. Trying to upsell on parts and jobs that I don’t need. New struts don’t leak and if they were broken I would know it and “low oil” makes no sense after 3 months, dirty oil after 12+ months maybe. Never coming here again.
Hands down best service center I've been to in quite a while. Fast service, kind and knowledgeable staff and more than fair pricing. Appointments online or over phone (or in perosn). My new one-stop-shop for preventative maintenance, scheduled needs and fluid servicing.
Despite the local roads being flooded and blocked with abandoned cars from the previous night's freak storm, the shop opened on time and I walked into a clean waiting area. I was greeted with a smile and concern which was exactly what I needed after getting caught up in the aforementioned storm, being on the road for 12 hours, and still being two hours from home. I didn't have cell service and the internet was out in the entire area so Hector let me use his personal cell to call and let my family know where I was. Taking my situation into account, my car was checked out quickly even though I didn't have an appointment. I was sent on my way with peace of mind that my car was safe to drive the remainder of the trip.
I work in service as well, and I know that valuable employees are hard to find, so I really appreciate when things go this way. Car trouble is never a pleasant experience and even moreso when associated with a trip in which whatever could go wrong did. I'm extremely grateful for the service that I received this morning and I'm sure that this wasn't an isolated incident. I highly recommend Rye Auto Care.
I needed a new tire this morning and Hector saved the day! He made many phone calls to track down the model and size needed-and even went to pick it up! He also offered me a ride while my car was left for repair. I appreciated his prompt attention, kindness and professionalism.
Hector and his staff are absolute saints & saved me from purchasing a "Certified" Used Subaru Forester that turned out to be in need of many expensive repairs. I know very little about cars and he took his time to show & explain all of the issues that I certainly wouldn't have discovered on my own. Their prices are very fair and they were as fast as they were friendly. Highly recommend.
I brought two cars to Rye Auto Care for a complete diagnostic. One car was a certified used car from Rye Subaru (which I wanted to check before purchase). The other was my old car, which my teenager is "inheriting" from. In both cases, Hector performed extremely thorough inspections (visual+computer+driving) and returned very complete reports, taking the time to explain them to me and giving me his opinion on the work that should take priority. He knew from the beginning that I wouldn't do the work at Rye Auto Care (sad face) because I'm from out of town, but it didn't affect his professionalism (or kindness). Honestly, I wish I lived closer and could actually take my cars there for service. Hector is friendly, professional, and very fair when it comes to pricing his services. Highly recommended!
I just moved to NY from Florida where they don't have front license plates. I needed help drilling the plates in and wasn't sure how to do it. I spoke to the gentleman on duty and he walked me through my options. I had plate holders that I had bought on Amazon and I told him I just wanted to drill it in. He did that and even changed the plate holder in the back. It was fast and they look great. So incredibly helpful - wonderful service!
Nice little place that was very friendly and upfront with everything done. Needed the alignment fixed. What I really liked was that they printed out a report on what was done and how much everything was adjusted. They even pointed out what couldn't be aligned completely. Would recommend
I bring my cars here all the time for the last few years. Hector the front man, is super professional, very friendly and knowledgeable. They go out of their way to get my car fixed right, and fix what is necessary, and not run my bill sky high every time I visit them. Very quick turnaround time too in general.
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