I admit my motorcycle mysteriously died in front of this shop. Had it been open, I’m confident it would have helped. It’s a beautiful spot to push a cafe racer home from.
Recently had new brakes installed. It was my first time using PR Auto and certainly will not be my last! I appreciate the transparency and honesty with pricing. Quick service and flexibility with pickup/dropoff. Very refreshing old world charm at this shop, not at all like the big chain auto centers!
I can’t say enough good stuff about Pound Ridge Auto Repair. Steve and Keith really know their stuff and run a great shop. My dad was an auto mechanic so I was spoiled with having a guy who could always fix any crazy car story I encountered. Although, he would often lovingly return my keys to me with this sentiment, “The only thing wrong with this car is the nut behind the wheel.” Not these guys. They listen to the tale, then they fix the problem regardless and without fuss. I’m so happy Pound Ridge Auto is nearby.
Very rude on the phone. I asked simply if I could make an appointment for a car inspection understanding if they couldn't fit me in. I was met with nothing but annoyance and attitude. They were insistent that I would have to leave, despite me being more than understanding I would have to wait for the whole afternoon for them to get to it, as I wouldn't have any other transportation to be able to leave. No consideration or understanding.
Steve and Keith do quality, honest work. Had a couple issues with my car and they were very cooperative. Just moved to the area in August, these are the guys to go to. Thanks fellas.
Very Rude, stoped by to ask if i can get my state inspection done and the representative i asked just plain said NO! Not, i would need an appointment or come back another time we are too busy, just plain no, im pretty sure they do state inspections just not sure why not mine.
Steve and his team did a great job with a complex steering issue I recently had with my Jeep. After taking it to a few other local shops who weren't able to diagnose or fix the problem, Steve was able to quickly identify the issue and fix it. Been back to their shop a couple more times since then and have always been happy with their work!
Fyi, This business has no towing on premises and no relationship with a tow company.
We planned to use this business again, but we are hesitant now. We've taken 10 or more cars between the members of our family over the last 20 years. There are many places to take your car to and you want to have a good relationship with a competent mechanic who at least understands a little about service and to a degree accepts that you're worth his time to talk to about setting up a repair. We did had a working relationship, I thought.
We would call a tow truck ourselves, but Pound Ridge Auto gave us the bum's rush when we asked for their help. The man who answered the phone today did not identify himself and tried to divert us to another shop 8 miles further away- it seemed that he didn't want to help us this week, next, or the one after that. The car could not be driven because of power steering issues and the towing cost much more to go 8 miles further. That's part 1.
Part 2
Go here if you choose, as they are able to do the work- but it's very overpriced and really only good if you want to give them $1000s for repairing your car AND be treated with disrespect, intolerance, and impatience next time.
This demeanor extends to return customers like us; today the man hung up on us while we were still trying to get him to understand the car problem. He said the reason was that he didn't like how we were talking to him. Then when we called back because we still wanted to try to get it fixed- his timing not our own- he just picked up the receiver to make it stop ringing and left it off the hook without speaking, leading to a busy line for others to call. He was willing to cut off ALL communication for several minutes to ALL of his customers on his only phone line just to send us a message. Message received. Red flag.
For multiple $1000s in repairs invested in this place, yes, believe that we want to receive at least the courtesy that anyone else would receive. I spoke calmly and courteously but did not get the same in return. Sad that we didn't invest all that money and time into other mechanics instead.
Not only the guy is very rude on the phone but he discourage people to wait to the point when asking him if he has a chair to give me, he was annoyed. Well, I guess he won’t have our business with such a bad attitude :) too bad we are new in the area but service is something they obviously don’t have a clue about :)
