This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Wilbert's U-Pull It in Williamson Township, NY earns an overall 88/100. Customers praise a well-organized yard, easy row guides, helpful website/alerts, quick towing with courteous drivers, and low, good-value pricing. Selection is large but some vehicles are picked over. Service experiences vary: many report smooth, fast checkouts and fair offers when selling cars, while complaints cite strict yard rules (ID, no drinks/smoking), occasional miscommunication about inventory/locations, a few rude interactions, store-credit expirations, and rare pricing disputes at checkout. Overall solid for DIY parts hunters, but customer service can be inconsistent.
I have always had good luck with Wilbert’s they have always gave good costumer services and they always back up there parts will always go with Wilbert’s!!.
I had the awesome experience of working with 1) Mindy and Casey on the phone and 2) Heather as the wonderfully professional and helpful one who towed away my 2010 Nissan Sentra on 2/9/2026. I give Wilbert’s an A++ for their extremely timely and efficient service. Heather is an exemplary employee and deserves major kudos for her knowledge and hard work! Thank you, Wilbert’s, for the easiest and smoothest transaction ever! 5 stars!
Put in all my information on the website for a quote shortly before closing time, and within minutes of accepting the quote I got a call. I stepped away from my phone and missed the call, but they texted too and I was able to respond to that. Tow came the next day, got paid on the spot. Done before noon! Very fast and efficient!
It's was great experience you guys called to make sure I still was interested in saling my vehicle and the guy was real nice and whatever they say what they saling price is for your vehicle is a great price and they work around your schedule
Nice friendly people. Quick and efficient. The only disappointment was the website gave me a quote and when I spoke with the representative to confirm everything the amount changed because of towing fee.
The whole entire process was great, wonderful, well thought out and very detailed specific. Starting with the website application process and how to fill in the form so, the client understood each block that needed to be filled out. Next was one of Wilbert’s professional staff members reaching out to me by text message and respond for a few more direct questions about the vehicle and my address. So, the vehicle could be picked up by one of Wilbert’s tow truck drivers. Last thing was scheduling a date not a time (due to the timeline that the tow truck driver had for other vehicles that was scheduled for pick up on his route). The tow truck driver was very professional with calling me to inform me of his timetable for picking up other vehicles before he arrived at my home to pick up my vehicle. He called ahead of time when he was coming towards my home and gave me an estimated time to arrive. Once he arrived he, there were a few questions that need to answered before performing his duties with hooking up my car. When his duties were done and completed he asked for the vehicle maintenance log/records and the vehicle signed title. There was a cash transaction that he performed and that was the close out for the 1999 Nissan Altima. I am very pleased and happy with the outcome and I would like to thank everyone who has participated in this process.
Scrapped my car that I hit a deer with. They gave me the best offer out of anyone and even came with at tow truck and picked it up. The whole process was very painless and they were very accommodating with my schedule.
Katey at Wilbert's was patient with me. I was pretty busy. It took some time to make up my mind and be available for the tow to pickup my Malibu. Plus it was my dad's car at one time. I suppose, I will never feel I got enough money for it. But, all in all, it was a pleasure to work with Wilbert's.
I was very pleased with Wilbert's service. One call and 2 day later my car was gone. They did the paper work and all I did was sign. They paid me on the spot. Thank you and have a Merry Christmas & a Happy New Year..
I want to thank you guys from the office phone call to the car , pick up. Very easy to work with, very friendly and knowledgeable. They will work with you.. the gentleman that picked up my car was very knowledgeable.Friendly could tell he had been doing it for a while , very honest thank you for making this very easy on me.
The whole process happened in one day. From the website offer to having it up on a truck. Everything was as they advertised. Very pleased with the whole experience we nce.
Very accommodating staff and have always had a really good experience. They are very understanding and helpful from the start. They usually will have what you need at a fraction of the cost and that is what I like the most!
Such a smooth process, they came to pick up my car sooner than that said. The tow guy Tom I think that was his name was so dope and funny he definitely made the process perfect. 10/10 recommend
Professional & Fast! Got a recommendation from my local mechanics to call Wilbert’s. I got a quote, and someone came to get our vehicle within 2 days! Cash in hand. Both the receptionist & the Tow guy were professional & pleasant to work with!
They were professional throughout the entire process from the call to the takeaway of my vehicle. They arrived as scheduled and prepared with the needed paperwork to take my GMC off my hands. Highly recommend Wilbert’s hands down!!!
Called to have an old mini van picked up. Have used them previously and was satisfied with the service. The employees I have talked to regarding pick up have always been friendly and explained the process. The towing company they used also is easy to.work with, they call when they are headed to pick up your vehicle and what time they will arrive. Have twice had a woman driver on the tow truck, she is also very friendly, and very capable doing her job. I had a tricky pick up. a vehicle that had been sitting in the yard at least 10 yrs, and was missing one wheel. But she looked it all over and in not much time had it on the flatbed and was strapping it down. All parties are professionals and know their job. Would highly recommend Wilbert's is you have a vehicle ready to scrap.
I’ve had great experiences with Wilbert’s for over 10 years, but this was my first time at the U-Pull It in Williamson. I needed a knob for my car & just wanted to put it on myself. The staff was awesome! They got me signed in & helped find the vehicle options I had at their location. They were patient and explained how to find the vehicle on their lot. It was a little intimidating to walk out & see all the vehicles, but everything was well-organized, well-marked, and signage was very clear. I was able to easily locate the car & part that I needed. I’m not really a car person and only required a small part, but it was amazing to see the parts & vehicles other customers were working with. Checkout was smooth & easy back through their main building. I left with a price list after asking a few more questions. Grateful for Wilbert’s & their staff!
I needed a seat track for my 12 Focus. The parts man at Van Bortel said it was obsolete and to try Wilburs. I've been to Auburn pick and pull but Wilburs is way better and closer to home.
Wilbert's u-pull it website made turning in my car for recycling easy and fast. I submitted the website form and a Wilbert's representative immediately communicated a cash offer that was acceptable. An independent towing service was provided and loaded the car and paid cash within a few hours. As always, great service from Wilbert's in Williamson, New York!
Came on Halloween and they unexpectedly gave me a 30% off entire purchase coupon, a Snickers bar, and a one time free admission pass. Very good, thank you
From the beginning of the quote it was very easy. My vehicle was a good running car but rust got the best of it over the years.
Buyers window people were excellent to deal with. If you want to sell a car hassle free and not worry about buyers remorse. Wilberts is the way to go!
Unprofessional, misleading, and non understanding. Their other location in rochester NY blew them out the water in customer service. Spent 30 minutes looking for something that wasnt there after they told us on the phone prior to arriving to the establishment. Once realizing that what we were looking for wasnt there, we decided to leave, An employee had told us in a rude demeanor that there wasnt any of what we were looking for and proceeded to walk away without letting us ask any questions, after the fact they had provided us with incorrect information. This was in Elma NY, 550 pound rd.
Huge place full of cars, trucks, motorcycles and everything in between that have been junked! They have every vehicle lifted up in the air (see pics), carts or wheelbarrows to use. 2$ to get in. Bring your own hand tools.
Its $2 per person to get in the yard. This place is usually always busy and has a big organized selection. Check out was fast and easy as well.
Jay was awesome. He had what i needed and was extremely friendly and about business. Got a good deal on a used tire and would definitely recommend this place to others. I usually call 1st to see if they have what I need.
Lines and lines of car. You pull all parts on your own. They have great prices for the things you pull. All the cars are jacked up so if you want to grab tires or rims they are available too. It’s a $2 entrance fee but it’s worth it. It’s just fun to go and check out honestly!
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