What clients say about Jim's Auto in Edwards Hill (NY)
I recently ordered a tow truck through AAA. When the owner arrived, I requested an extension cable. He provided the cable but informed me that I owed him $45 for it, with no possibility of a refund. After this, he began yelling at me in an unprofessional manner. I was very disappointed by his behavior and the unexpected charge.
Just sitting here in Hertfordshire, England and scrolling around the Adirondacks on Google Street View and laughed my head off at your street view. Whoever the guy is mooning I bet he couldn't believe his luck when he spotted the Google car coming down the road. I'd have done the exact same thing mate ... and Im 59 years old. Oh that did make me laugh.
I had gotten a crankshaft sensor for my van Napa told me it needed to be programmed so I took it here to Jim’s and I go to pick it up my engine light is still on and guess what come to find out they didn’t program it like they should and won’t! 😭
I just had the pleasure of doing business with Jim’s auto. I thought I was able to get into my camp but the snow had other ideas. I called Jim’s auto and Bob answered. I told him my dilemma and within half hour he was here and got my car out of the snow. He was friendly and professional. Thanks again!
They should rename this place “Bill’s Auto”— he gets the job done! Couldn’t have done it better. He had a great attitude even on an early morning Sunday. Thanks, Bill! 10/10 recommend.
I actually had a horrendous experience. I brought my car there to have the tires rotated. I started having trouble with my tires after they were rotated where the sensors were not working the owner center is the fault of Walmart who did not put the tire on correctly. I find that hard to believe because the tires put on the car 3 months and never had a problem not even driving from Montana to New York. So I asked him to make out a receipt on the receipt the reason why they had to fix the tire so I could send it to Walmart and he refused to do that and had what I described as a temper cat from an accused me of wanting my tire fixed for free. Montreal he got paid by for AAA for coming to get me and there was nothing he could do for the tire when he got there. So he made some cash there he got paid for rotating my tires. All in all the experience for the nightmare at 7 years old I have never been treated so badly by a young man
Needed emergency flat tire assistance near Star Lake, Bill (owner) was available & at the scene in a very timely manner. When repair didn’t work & I was left stranded on route 3, Bill again responded with a prompt tow even though it was 9:30 PM! Reasonable price + the tire was replaced the next day by 9:45 AM- super impressed. Thank you for helping me out, nothing but good things to say about this shop!
Bill and his guys did and excellent job pulling out my VW from the ditch and fixing it up to continue my way back to Canada. All this in the middle of a snowstorm.
Bill Hawn did a great job when I got my car from him. He helped through the entire process and helped me improve my credit in the process. I had that vehicle for 6 years and highly recommend them.
