What clients say about White Sulphur Garage in White Sulphur Springs (NY)
Employees like to tell customers I hope you crash and then try to physically attack customers. If you don’t want to get robbed find a different mechanic.
They charge you one hundred dollars from the jump to diagnose your car. I purchased a battery from them for 259.00 one year ago that is still covered under the warranty however they refuse to tell me the steps I need to replace the battery without taking my car to their shop to get my car diagnosed. They also tried to charge me for the tow that was already paid for from progressive road side assistance.
White Sulphur definitely came through with flying colors today. I broke down 45 miles away. They came and got me and my vehicle, got it back to shop, and started finding the necessary parts for it. Everyone I dealt with from there was amazing. I will definitely continue to use them for everything from simple oil change to a major repair.
My car Freeda yes I name her was squeaking once or twice when I turned the wheel. I went to White Sulphur Garage and Roy the mechanic was so helpful. He schooled me on the power steering system of my 2012 Subaru had me do a few turns of the wheel in less than 10 minutes and shared his thoughts on what the issue is. I was so grateful! Melissa at the front desk was very kind and helpful as well. Definitely a solid honest establishment.
These guys did me a solid favor one day a few yrs ago. I had to take a day off work to take my cat to a nearby Veterinarian for dental surgery. There was a garage next door to the vet. I walked in. They weren't busy at all. I asked the guy there if they could do an oil change on my VW. He said no, they don't have the "special tools" needed to do it. I've changed the oil on this car myself. All you need to change the oil, is a 17mm socket for the oil plug and a standard oil filter wrench because it has a spin on filter. I had the filter and the oil in the car. That guy LIED to me as he had TWO other VWs in the parking lot. So I left, and drove down the road and saw a sign for the White Sulfur Springs Garage.
I walked into the office and asked if they could do the oil change that day. They said "No problem! it only takes 15 minutes!"
So my poor old VW, that was 1000 miles overdue for the oil change got one with a smile and only $20 for the labor!!!!
They even offered me coffee as they listened to my worries about my kitty that was having dental surgery!
These are NICE people that are not "on-the-take".
I HIGHLY recommend White Sulfur Springs Garage!
I was stuck with my two kids, alone at a remote solo campsite and a dead battery. My car insurance sent Bill and he was so kind. He chatted with my kids and I, made me feel very comfortable and got us going in just a few minutes.
We needed a Polaris Slingshot delivered to Maine for our customer here at Countryside Polars. Kevin and his team are top notch professionals. Thanks for the fast service. Our customer was extremely happy with your towing service as well.
We got stuck at Bethel Woods campground with our camper on a Saturday and White Sulphur Garage was referred by our insurance company. The slider was stuck in the out position and the pneumatic hitch lift stopped working.
Bill who was great, arrived within 30 minutes, was able to get the slider back in and towed our camper to get repaired-all in less than an 90 minutes .
Everyone I spoke to or interacted with were great-prompt, courteous, professional, and experts at what they do.
If you need a tow or a mechanic in Sullivan County, this shop will be the only phone call you’ll have to make.
My experience at white Sulphur garage was excellent. It was the first time ever getting work done that I left with more problems fixed than I had paid to get done.
The very thorough attention to detail was very impressive. I'd certainly recommend this place and I will be a reoccurring customer.
They are the MOST UNPROFESSIONAL company I’ve dealt with. Rude and very trashy. When I went to pick my vehicle up they had one of their mechanics on n my vehicle smoking a cigarette!!!!!
Let’s keep in mind that you’ll definitely get exceptional service with heart 💕 White Sulphur Garage is a Lifesaver!
I somehow attract flat tires more than the average person, and in a moment of real stress, Kevin from White Sulphur Garage came through like an absolute pro. Not only was he incredibly professional and kind, he went above and beyond—meeting me at the diner with a flatbed, ready to tow the car if needed. Thankfully, it just needed a plug, which he handled quickly and affordably. Expert level help here!
Kevin is the kind of mechanic you can truly trust—friendly, fair, and skilled. Whether it’s an EV or a traditional gas vehicle, I’d trust him with any of our cars. Grateful doesn’t even begin to cover it. So glad to have someone like him in our community.
Avoid White Sulphur Garage – Unorganized, Overpriced, and Terrible Customer Service
I had an extremely frustrating experience at White Sulphur Garage when I brought my car in for electrical issues. They had my car for six weeks, and during that time, I called weekly for updates, only to receive vague responses.
When they finally contacted me, Melissa, the receptionist, told me my total was $2,400 and that I could pick up my car in a few days. However, when she sent the invoice, I noticed over $700 in additional charges for work I never authorized—including a new oil change (even though I had just put expensive oil in), a new cabin filter, and a $75 towing fee (even though I towed the car myself with AAA). They even tried to upsell me on unnecessary wheel bearing replacements.
When I confronted Melissa about these discrepancies, she became defensive and sent me three new invoices with even more unrelated charges, bringing the total closer to $3,000. When I questioned the original $2,400 quote, she yelled at me on the phone, saying, “Is that what you want to pay?” My response? “No, it’s what YOU told me I was going to pay.”
I then requested to speak to the owner and waited over four hours for a response. When Kevin , the owner, finally called me back, his excuse for the chaos was that he had health issues and that his team was walking off. While I sympathize, as a business manager myself, I know that’s not an excuse for poor management and unapproved charges.
To top it all off, after replacing the computer in my car, they didn’t even bother reprogramming the remote. The service was disorganized, unprofessional, and frankly, a complete mess. If you value your time, money, and sanity, I highly recommend avoiding this shop until they figure out how to properly run a business.
These guys provided the best service I have ever experienced. Bill was great with roadside assistance, Melissa was extremely efficient and knowledgeable with customer service and Guy was a very competent and friendly mechanic. I would definitely go back with all my automotive needs.
I used this towing service last night (11/23/24) and they were THE BEST. Literally couldn’t have asked for a better towing company for what I needed in the crazy emergency predicament I was in. I forget who my driver was (sadly) but he was SO kind and amazing and not only was professional and great at his job, but also very hospitable. Wish I knew who this man was to send him a thank you gift. Incredible work!!!
Absolutely amazing people. I’m from out of town and had some overheating issues (much like the rest of us the last few days). So I’m on the side of the road, hood up trying to figure out what my next move was, and the owner stopped to help me. Told me his shop was just about a mile up the road. I was very stressed, didn’t have service on my phone, and these people were so kind. They got me on the road and I’m safely home. Maybe the universe was just on my side today but thank you very much.
The z-bar stud on my engine snapped off on my trans am, which left me stranded. Kevin from white surfer gargage came out and towed my car home. He was a very nice guy, very knowledgeable of cars in general and knew exactly what to do as far as getting my car home safely. I hope I don't need their services again but if I do I hope Kevin is the one who tows me. Would definitely recommend their services.
I cannot recommend this place enough!! They were able to squeeze me in for a state inspection day of when it was about to expire. Needed a rear light changed as well and was given a incredibly fair price. Everything was fast, the person who checked me out was polite and overall I will definitely be back for future service.
My daughter had her 1994 Toyota pick up in for major engine repair. Seth spoke to my daughter about the repairs that were needed and an estimate on the cost. As a father of course I just wanted to check and see what was being done. After speaking to Seth I had complete confidence in what he had told my daughter. He was dead honest with her and was so thorough with communication and updates. The complex repairs were completed without any issues and the end result was a perfectly running 30 year old classic truck!
Thanks to everyone at White Sulpher Auto, you are a class operation!
Awesome customer service!
Paul
So thankful for the owner who was able to get me out of the ditch today!! His truck was sliding and I wasn’t sure he was gonna be able to get me out but he did! And it was much cheaper than anywhere else woulda been, thank you so so so so much! :)
One of the longstanding auto / truck repair facilities in the region. In my own recent experience to assess a low tire pressure warning they are honest, fair, and professional. It's appreciative that they have some Saturday hours as well. I would not hesitate to use them again.
Took my truck to REA Ford for emissions.
They cleaned the def nozzle and cleared the codes. 40 miles later the engine light came back on. Returned to REA a told to come back next week. Went home and the “idle only” came on.
I called White Sulfur and told them the problem. They picked up the truck but could not make the repair. free 2+ weeks they could not fix it.
They recommended Healy ford in Goshen
and not Buddenhagen or REA. I said ok as was desperate.
They took it to Healy Ford . $ 743 in towing charges and still no truck.
Healy has had the truck for over 1 month, do not return calls,
This all started Labor Day weekend. It’s almost Thanksgiving and $ 743 spent and no truck. It’s in Goshen and I live in Bethel.
I am a retired vet on fixed income . I need to get to the doctors and grocery stores.
They were very good at fixing my flat tire. I have been there several times with other peoples vehicles in the past. They know exactly who you are when you walk in and very good at being honest and trustworthy. I recommend them.
I needed a boat inspection done and some trailer tires changed same day, and they were both able to accommodate and friendly. Their front office man has amazing customer service skills, and they did my trailer tires with care, even making sure to tighten the lugs down with a torque wrench instead of just jamming them on with the impact and leaving it alone.
I have been serviced my old Land Rover at this place for several years. Including serious work on the engine, that does require a lot of knowledge and experience. And I'm happy with the work done. But, what is the most important, my car is happy too. With over 220,000 miles it is still running like new. Highly recommended! Michael Glickman.
For basic things such as an oil change, inspection or tire change they're great. I submitted my car for a water pump change and the mechanic decided that it was just a loose clamp. I brought it to another garage to a mechanic who ACTUALLY wanted to do the work. I absolutely needed a new water pump and will NEVER give white sulphur garage my business again.
