What clients say about Payne Auto Towing & Recovery in Mongaup Valley (NY)
So I stupidly got myself stuck in a crap ton of mud and I called This company and I was NOT disappointed he was here in under ten minutes and didnt rip me off. I will be posting this family owned and operated company every where. Thank you so much for being fast and affordable!!!! John is a sweet kind man.....and a plus was my grandson enjoyed every moment of watching the tow truck!
Thank you, guys your service is the best,
I did a long distance towing with them very punctual and reasonable pricing,
Friendly driver and communicative.
John @ Payne towing was a sweetheart! I slid in driveway into snow bank. Driveway was long and steep incline. John came out and was amazing ! He was able to get me back to driveway and on my way home. Thank you for providing such professional services! Forestburgh home
I called Payne in the middle of the night with a car stuck in the snow. They were incredibly responsive on phone and text, gave the exact ETA of getting to my location, did quick work towing the car and were very compassionate in every interaction. My car ended up needing repair work and they helped me coordinate those logistics every step of the way. John (the owner) went above and beyond with this. And his sons were truly incredible throughout a very stressful situation. I will always be grateful to you all!
Very fast service. Told me to stay warm inside while he put the car up. Most friendliest service I have ever received from a towing company. Great conversation as I started them lol I HIGHLY recommend while others tried to rob me as I am female. Not once was I ever uncomfortable and John was an angel. Also did not mind me having my little dog and she liked him from the start. That says a lot about a dog. 10 stars
It was a Godsend to have Payne towing in the middle of a blizzard with electric car out of juice. Once we got home he waited to see if it would charge, but the 12 volt battery was dead. So he charged it and helped me until everything was taken care of well. Above and beyond, really nice.
A very stressful and potentially dangerous situation led to a surprisingly pleasant evening. Car died with my newborn and I stranded 45 minutes away from home. These guys were so comforting and professional that it made it seem like an adventure rather than the not great night it could have been. Thanks guys!
Great, fast, reliable service! Called when we had a dead battery on our truck. They came out within 20 minutes and got us up and running again. Thank you again, will be my first call if I ever need a tow in the future. Highly recommend!
Had to have a long hall delivery, used them and they keep me posted on pickup, in route and delivery. Fairest price around and professional service. Thank you and will be using you again!
Fantastic service. John and his team helped me get our company van that broke down in Montgomery NY back to New Jersey safe and sound. They went the extra mile to drop our delivery driver off back at our warehouse first, before dropping our van to our service repair shop. Thanks John and team. You guy rock.
I was stuck in the mud, way down a grassy hill in a driving rainstorm, a close friend recommended Payne Towing. My van was sideways and precariously close to a very steep embankment, I was very worried! These guys came out within 30 minutes and expertly pulled out my loaded up 2021 Sprinter van, with precision, out of the mud ruts, turned it, got back up the hill, and saved the day! If you want reliable expert fairly priced towing call Payne Towing, I highly recommend them!!!
Payne picked up at 12:30am on a Saturday morning when nobody else would. We settled on a fair price to pick me up near Goshen and take me the 60 or so miles home. I’m very grateful to these guys! GEICO was of ZERO help to me and nobody was willing to pick me up and take me anywhere other than their yard.
Excellent service from start to finish. Thanks to company’s professionalism and efficiency. Highly recommend!
I would not hesitate to use their service again if needed 👍👍👍
These guys got us sorted out when we were in a hell of a fix. Sunday, 31st of August, 2025, Labor Day weekend when nothing is open, Payne not only towed us out of a difficult location, they also drove us to a local hotel. We live in Alabama, know no one in the area, and again EVERYTHING was closed. The owner was the one that showed up and was just all around a good guy. I would invite this bunch to dinner if I lived nearby. Highly recommend!
These Guys the real deal . Got stranded on the 17 taking my niece to college. It was Sunday and nothing was open, other guys were hanging up the phone on me left and right. I started believing I was going to be stuck on the side of the road , 3 hours away from my destination.. I finally took a chance and gave Payne towing a call and from the moment I spoke to John I knew I was in good hands. Solid guy , Solid customer Service, Solid response time. The truck came in 20 minutes flat and they took me to get a spare tire all for a reasonable price. Even checked on me after to see if I made it on the road and back home. With Payne Towing , it’s doesn’t just feel like a transaction, it feels like family. Highly recommend.
Landed in a bad ditch they got me out with two trucks and still charged cheaper then everyone else does for one truck. on top of that they gave me a free ride to the mechanic and back to my house. would highly recommend to anyone in need of towing who’s upstate❤️
THESE PEOPLE ARE AMAZUNG IN EVERY WAY. NEVER MET A TOW COMPANY SO COMPASSIONATE FOR OTHERS. THEY ARE TRULY A BLESSING. HELPED ME OUT 2 TIMES and WERE SO SWEET AND KIND. THANK YOU ALL.
John’s awesome, helped me completely through and suggested a great place that will repair my car completely, paynes was the only company that was answering there phone so thank god for them! Hit a deer and they were able to get to me as soon as possible. Suggest them if you need you car to be towed.
Payne Towing went above and beyond to help me get my Jeep out of a ditch when another company declined to assist. They’re a good family run business who helped keep my wife informed of the status while we were without cell service during the recovery. I would highly recommend!
Stranded with a flat and no spare… they happily gave us a ride to a hotel at midnight with no problems and helped us figure out the entire situation. Amazing company and would recommend!!!
Went to a gas station to fill up got about 10 miles down the road and called up payne towing and the owner came who was very friendly and professional got my car on his truck and brought me and my car to the dealership to get worked on even asked if I wanted a ride to a hotel I'd refer this towing company to anyone that breaks down near monticello thank you all payne towing
John and his team are incredibly kind and knowledgeable, helping us every step of the way, letting us know our options, and making sure that we felt safe and acknowledged. Highly recommended if you're ever in a bad situation.
I was so pleased with how quickly John got to us in the middle of the night.He was fast courteous, informative and accommodating I also love that this business is family owned. I will definitely use this service again if needed and will refer . THANK YOU.
This towing company are our saviors. After experiencing a traffic jam that left our car damaged—John pulled up without being called. He was passing by and offered to assist us because he wants to continue to keep people and the roads safe especially during the holiday weekend. We damaged our car, got picked up, and dropped off at the nearest car rental in under one hour. John was a delight to talk to during a stressful time and truly cares about his field and customers. We couldn’t be more thankful for this service and genuine hospitality. Thank you so much again John.
Words alone cannot fully express the depth of my gratitude for the incredible team at Payne Towing!! From the moment they arrived, not only did they swiftly ensure my safety by moving my car off the highway, but they also supported me in kindness as well as uplifting my spirits during such a stressful time. Their dedication and professionalism are truly comforting; it's evident they deeply care about their work and the well-being of those they assist! I wholeheartedly recommend Payne Towing to anyone in need. Their passion and commitment to helping others shined brightly during my time of crisis. I am sincerely thankful they were there to help me after my accident—I genuinely don't know what I would have done without them! THANK YOU SO SO MUCH
I called roadside assistance and they recommended Payne towing. For a single female at 3am with a dead battery, I was pleasantly surprised at how quick this company responded. I didn't have to wait very long because they are open 24 hours, plus the technian was extremely knowledgeable, kind and helpful. Thank You!
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