From beginning to end, my experience was excellent!
I had significant engine issues, and the team at A&R was professional, courteous, and kept me updated throughout the entire process. Thank you, A&R!
Not friendly. Put the scare in you about status of your car so you’d have to get service every 3 months.
I was already driving 9-10 miles away from the business. They refused to give me text support or texts to confirm the appointment.
Im 57 yrs old many mechanics auto shops. Vehicles. A & R is the absolute best, most honest, professional, prompt. Even had it towed for me, unlike jeep dealer makes me get my own tow services. And jeep said it would take 7 to 10 days before they could even look at it to diagnose the issue. A&R less than 24 hour turn around time. Just amazing. And the price if I would have went to dealership quadruple knowing them. Not kidding. I leave a lot of reviews good and bad this auto repair shop deserves 6 stars.
I came across A & R after no longer wanting to deal with the dealership and I’ve been taking my car for maintenance for a little over 6 months now and everything from the call to schedule an appointment to picking up my car from the appointment has been nothing but a smooth and easy experience. Any concerns regarding my car I’ve been explained thoroughly and given the correct guidance on what to do. Don’t hesitate to bring your car to this shop, you won’t regret it!
Edit: Called about an estimate on 6/11 and then made an appointment on 8/27. Was called about the appointment and told about the ludicrous pricing on the 27th. So no the car was never physically brought into the shop but two phone calls were made regarding it. Both phones calls were with Dennis. 180 diagnostic fee was included in the 1000 total which is still insane. Horrible response to claim this dialogue never happened. Unless you don’t take record of phone calls or there are multiple 2003 Volvos with cluster issues.
This shop has good reviews, so I’m not sure what happened in my case, but my experience was really disappointing. I made an appointment for a dashboard cluster repair for my 2003 Volvo, and when they called me back, the estimate was around $1,000, including a $180 diagnostic fee just to check the wiring. They were going to send it off to a separate repair company. Which is fine but the price they gave is ludicrous.I have no idea what place they could be sending this off to that would justify a price that high.
The person I spoke with was rude and dismissive. I’m not sure if it was because of my age, but it felt very unprofessional.
If you look up some mail cluster repairs, you’ll see specialized shops charge far less. Auto Tech Rescue charges about $150 to $200 repair plus shipping. Circuit Board Medics charges about $180 to $220 repair plus shipping. Automotive Circuit Solutions charges about $150 to $250 repair plus shipping.
I originally planned to let a mechanic handle it, but after this estimate, I will just send it directly to a repair service for about $180 total with shipping.
Overall, the attitude, the pricing, and the experience were unacceptable. I would not recommend this mechanic for any service. If you need a repair, you are better off going to another shop.
They have a great system that you can see what needs to be done or should be done soon with pictures for each one so you know exactly where the problem is coming from. I have brought my car in many times and it is very fairly priced for the amount of work done. I have always been greeted and treated very well. I can not thank and recommend A&R enough!
Shop is very responsive and easy to schedule with. The shop is honest, providing detailed estimates and clear explanations before starting work. They go above and beyond to ensure customer satisfaction, providing exceptional service. I give it more than 5 stars.
I highly recommend A & R Auto Repair for 3 reasons. 1) After a frustrating time at my dealership, I took my car there out of the blue..what my dealership couldn’t figure out , A & R diagnosed immediately..that impressed me right off the bat. 2) The quality of work that was done on my car that day and on future visits has been of great quality. There’s nothing like trust when it comes to car repair. 3) I am treated not just as a customer, but as a person. I am always greeted with a friendly smile..and everybody that comes in for service is talked to like an old friend..they genuinely care about you, something you never see elsewhere. A & R is absolutely the place to go in Smithtown for all your automotive needs!
I wish I can add 100 more stars! The team at A&R were all super helpful and accommodating when I had a last minute issue with my car. All pricing was explained up front and they helped set up a tow truck to pick up my car. They kept me informed every step of the way and made life easier knowing my car was in good hands. I will definitely be coming back for all my mechanical needs for my car. Thanks again!
After bringing my vehicle to several different shops to address an issue with my clutch, A&R was the only one that was able to accurately identify and permanently solve the issue. The team went above and beyond to ensure that everything is working properly – explaining exactly what they were doing and why the entire time. I'd recommend this shop to anyone who's looking for an honest technician that takes pride in their work. Staff is very friendly and prices are more than fair.
I'm so glad I came to this place; it was a relief to know that there are still good mechanics who really care. I appreciate the follow-up after my visit, and I look forward to returning with my vehicles.
Thank you so much.
A &R provides outstanding and prompt service. They are an honest shop, and we have had only positive experiences with them. We highly recommend A & R, and as longtime residents of Smithtown, it is a true pleasure to deal with them.
Five stars!!! ⭐️⭐️⭐️⭐️
Great service and the staff is amazing! They’re very helpful and kind. They periodically check in to see how my car is doing, which I appreciate. Their prices are great, they’re always on time with my appointment, and they work fast and efficiently so I’m never waiting around too long for my car to be ready. I highly recommend going to A&R!
The services & staff at A & R Repair are top notch. Everything is explained clearly so no surprises. The staff are friendly & considerate.
I’ve been there twice & have been impressed twice.
I found my forever repair shop for my car.
Highly recommended.
I had a great experience with A&R Auto Repair! They fixed my car’s trunk, spark plugs, and air conditioning system, all done professionally and efficiently. The team was very clear in communication, keeping me informed about the repairs, and returned my car on the exact day they promised. It’s rare to find a shop that combines skill, honesty, and timely service so well. Highly recommended!
Went in for an oil change then gave me a report saying safety check found rear tires are cupping, dry rotted and cracking, needed wheel alignment and 2 shocks. Tried charging me $1200. So I went to another car shop and they said my tires were just flipped around, everything else was fine and charged me $700 for 3 tires and wheel alignment. Owner is nice, cute dog. But be careful if you’re a young female, they might scam you
I came to A & R based on the recommendation of my previous mechanic, who recently retired. I’ve been to A & R three times now and on every occasion, they were ready for me at the time I showed up for my appointment. Each time, the work was completed in the promised time, with no surprises or attempts to “up-sell” any products or services. This brings me to the main focus of my comments: Every member of the team treated me, and my car, with extreme care, dignity and respect - as if it was their own - at all times throughout the process. That is truly a jewel of a quality and appreciated very much.
Thank you for the opportunity to share my experience.
A&R has been servicing my car for years. They are very knowledgeable, efficient, and professional. My favorite part is they don’t just service your car and forget about you. They send a text a few days later to check up on the car to ensure that everything is running well. I highly recommend them
The people at A&R are friendly, courteous, accommodating and they know their stuff. My late husband's elderly truck was given the attention it needed at a reasonable price. They were very patient as it had to be retested for codes many times before it passed inspection. I would recommend A&R to anyone, well anyone I liked. This was an unsolicited comment.
I don't leave reviews very often but I was really impressed with their quick service and great prices. The follow up text a few days later saying the appreciated us using them for our auto repair needs was a nice touch as well. I'd recommend A&R to anyone.
My wife’s Jeep Liberty was giving us major issues while steering/driving so we took them to our local shop A&R. I made an appointment online for 2pm the next day and received a message early that morning letting me know I could bring my vehicle in much sooner which was the first part of what would be an awesome experience. They let me know in no time at all what was wrong in detail, how much it would be and how long. It was the easiest experience I have had. They got everything fixed up in 1 DAY! including oil change, checked fluids and PSI, even though I forgot to ask them. Jeep runs amazing, better than even before and will continue to bring my vehicles to them. Dennis, Joe and the whole team are awesome and so pleasant to interact with. Do not hesitate to give these guys a call and make an appointment. They will not shotgun parts at you or give you endless quotes before looking at the vehicle. Also, on top of all of that, for all the work they did the price was unbelievable! Thank you for keeping us safe!
I highly recommend A&R Alignment and Auto repair! They are by far the best body shop I’ve ever been to. I first spoke with Dennis, and he was super nice. He was very accommodating and helped me get an appointment the same day. The front desk lady greeted me with so much warmth and respect from the first moment I stepped in. Everyone there is amazing and people of great character. The price was very fair, and the work was meticulous. I wholeheartedly recommend this place!
We had car trouble that we potentially diagnosed and repaired as issues with the battery connections. Because we're from out of state and needed to drive home, we wanted to ensure the issue was fixed. A&R made time for us day-of, were excellent about immediately examining the car and wound up not charging us because there wasn't repair work they needed to do. Overall, the service was personable and excellent and I strongly recommend this business.
The crew at A&R make you feel comfortable in your decisions. Doris is on point! Friendly and responsive on the phone and just as nice in person. Dennis inspired confidence. I knew that I was not getting taken advantage of, and he patiently helped me through my options when choosing the right tire for my SUV. I had extensive work done that would have broke the bank @ Honda. Timing belt, brakes, tires, shocks, tune up, and ALL the fluids. Even the ones I forgot about! With 106K my pilot runs and rides like new. Stops great too! The work was on time, reasonably priced and most importantly "done right". I put my loved ones in my truck daily and they trust it is safe. With A&R doing the work I feel 100% better knowing they are reliable and have their customers safety as a priority. Highly recommend for all your maintenance needs.
We had such a great experience with A & R Alignment and Auto Repair. We were recommended to their business and couldn't have been happier with the service we received! Not only was Dennis and his staff friendly, they were beyond helpful! We were looking to get a second opinion on whether or not some costly repairs were needed that the dealership told us we were in need of. They confirmed that we were (yet again) misinformed by the dealership saving us over $2k! There was something that did need attention and he was able to come in under the quote the dealership provided, as well as, provide us a military discount!
They were able to order the part for our repair and complete the job that day which wasn't a simple job! Thank you to A & R for your attention to detail, honesty, and urgency in getting us our vehicle back in! We look forward to working with you again in the future! We highly recommend this business! Support small business! =)
1023 W Jericho Turnpike, Smithtown, NYAuto repair shop
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