I traveled over an hour to Martin’s Auto Repair because of the great reviews and recommendations from people I know who regularly take their vehicles there. From my personal experience, it absolutely lived up to the reputation. The service was smooth, efficient, and professional from start to finish.
While they weren’t able to complete all of the repairs my vehicle needs in one visit, they addressed what they could and were transparent about the additional work that would need to be scheduled. I really appreciated their honesty and clear communication throughout the process.
Unfortunately, my car ended up not starting the following day, which required me to seek help closer to home — but that was due to the ongoing issues with my vehicle, not the quality of service I received. Overall, I’m grateful for their effort and professionalism, and I would still recommend Martin’s Auto Repair based on my experience.
Great shop always helpful on the phone and in the shop, had a new truck with a problem I noticed but other shops didn't notice and they knew right what was wrong.
We were very happy when we purchased or Edge last year from Martins. Each service appointment has gone well.The staff is friendly.John is honest and takes time to explainthings....but most of all he listens to your concerns.Great service
Martins has always taken care of me! John’s honest relationship with his customers has allowed his business to grow and he has kept up with the demand. So happy to have reliable service for our vehicles just down the street.
This auto services shop is top notch, superior quality and most conscientious caring people in the nation! I love these people, there should be some type of award to give them!
Can’t recommend enough. Super honest and very reasonable prices. After the dealership giving us a ridiculous quote we called and they quoted us less than half the price. Repair was done the next day and not a penny more than the phone quote. Definitely our new repair shop.
My husband and I have been going to Martin’s Auto since we moved to Wayland 8 years ago. Their work/service is trustworthy. Their prices are fair. Their office staff are respectful and helpful. I am thankful we have Martin’s Auto.
On my way to the airport, which I was late for by the way, I just so happened to look at my tire pressure on my dash and realize it was at 16. The 15, 14, 13...you get it. VERY QUICKLY. I prayed and exited in Wayland. I was trying to make it to the gas station but it ended up being completely flat before then. I looked to the left and there is Martin's auto repair. I didn't have a single dollar to my name But I thought maybe I could use their tools. So, I got my spare out and I was going to ask for a 4way when the owner pulled up, got out and took over. I said "Are you sure, aren't you busy?" He says "well I was on lunch but That's not important" with a chuckle. Like he was used to doing the Lord's work! We found out that the spare that I've had in my trunk for 3 years, didn't fit 😂. I was sure that I missed my flight and I called my sister to let her know. Next thing you know, He's coming out with a tire for me. This man, he handed the tire to an employee that put it on for me, saying, "You just ran into the best guy in 5 counties." (Or something like that)I had nothing to give him. 😭♥️ And, BY THE WAY, This whole ordeal somehow took only 10 minutes. I literally was back on the road right after that and I made my flight. I'm never felt like I was in The best hands possible like that, ever. I could tell that was just another Friday for you. Thank you guys 🙏🥹
Martins is one of those rare businesses where everyone involved from the people who make the appointments to the mechanics and everyone in between is top notch and an absolute pleasure to work with. Thanks to all of you for your hard work and dedication!
Martin’s Auto is an exceptional place to have your car serviced. The customer service is outstanding, and the quality of the services is top-notch. I’ve never had any issues with them, and the prices are always fair and honest. It’s an amazing place to take your vehicle.
Always a pleasure working with this company. Bought a certified pre-owned Jeep from them and have used their services for near a decade. Never had any issues with them, they were always courteous and made sure we were not only happy but safe, including making sure our vehicle was in great condition to drive across country. Going to miss this company after our move.
Just got this baby her hitch put on today and I couldn't be happier!
Martins auto from office staff to mechanics are awesome. You can trust John and staff with all your vehicle needs. We are so fortunate to have this dedicated, honest and professional business to service our vehicles. Thanks for all you do!
I took my truck in for an inspection and shifter cable adjustment. I was told it need a new headlight connector to pass inspection as well.
The truck had no check engine light on and was running fine when it was brought in.
Here are the facts.
A day after picking it up from the shop my check engine light went on.
I ran a diagnostic and it told me "emissions"
I opened the hood to find what Martins did / left me with:
1) A piece of paper shoved in the engine bay- The diagram print out for the wiring of my trucks headlight.
2) The old headlight connector chilling on top of my radiator.
3) The electric tape that was used in the fitting of my new headlight connector may as well have not been applied as it was already falling off.
Now, If all of that doesn't scream: "How can I exert the least amount of effort and get the most amount of money..." Then I don't know what does.
*The icing on the cake, and main reason for this review, is getting my truck back and having the check engine light come on for emissions.*
After further inspection I found the rubber seal on my ignition coil was missing.
***** I had recently replaced my spark plugs and 1 Ignition coil (you can see the new one in the pictures) and everything ran fine for months. Then I get it back from Martins, check engine light for emissions, and the rubber seal on one of my ignition coils gone. You do the math******
This is a common mechanic scam in order to get you back in the door. I have had other shops do similar things to trigger check engine lights and it's so sad that it happens. More people should be aware of this and look for it.
If you have recently had work done at Martins check your spark plugs (make sure they haven't been loosened) and check your Ignition coils ( make sure they have their rubber seals and are fully installed). Also some of the hoses in my engine bay were disconnected on return of my Truck so, If I were you, I'd make sure your hoses and any clips are all hooked up- chance is they won't all be.
Also, the price quoted and the final price were different. Of course the final price was more, like $150+ more than the quoted price. Which is VERY wrong to do. I've done business with enough shops to know that there should always be a itemized quote sheet with parts and labor costs separated and the quoted price should always be the same as the final price.
Why do you have to do things the WRONG way Martins? Why?
If you were honest and took pride in your work I would have brought my fleet of vehicles into your shop and told everyone how good your are.
Sadly, you are another shop that likes to do the least amount of effort for the most $$$. AND you are the same as the other shops in the sense that you do things, on purpose, to trigger check engine lights in order to get people back in the door.
Shame on you Martins. I'm not mad...I'm disappointed to find yet another mechanic to stay away from.
Very happy with service received . They notified me about further issues before completing the job. Although I have to go back, everything was explained thoroughly. Very professional, reliable friendly team.
I realized I needed an inspection before traveling out of state so had no appointment. Everyone was So friendly & accommodating! All the thumbs up! Please come here!
I highly suggest martins auto repair! My family and I were in the middle of an 8 hour drive when we heard a pop and a whistle. We pulled over and martins just so happened to be at that exit. We showed up and everyone there was so kind and willing to help. They had us in and out of there in less than a half hour! We couldn’t be more thankful for everyone there.
I had a brake job done, it was great to have good working brakes again. But then the next day my car started making a horrible noise coming from my tire, they fit me right in even though they were crazy busy, and fixed the problem in 15 minutes with a sincere apology for what happened.. that is a true business that stands by their work and will continue to get customs who are very satisfied.
I highly recommend this place! Excellent job replacing 4 tires, wheel alignment, and inspection. Great customer service and fair prices! We will be back... Thank you so much
Martins is the best!! We’ve been coming here for all of my family’s car needs now for a couple years and have been completely happy about the customer service and care that John and his team provide. Very grateful to have found this gem of a business. Thank you guys for outstanding service, always making sure your customers are happy and being so honest and kind!!
My experience is always great with these guys. The mechanic who worked on my Jeep took time to talk at length with me about my repairs. I had a long list of major repairs I needed and wanted done. The price for all that was done was very fair. He even came outside and let me ask more questions before I left. I never felt rushed or like I was bothering him. I very much appreciated that. The Jeep is like a brand new vehicle. The service is always done in a very timely fashion, this is the third time I’ve scheduled repairs with them. I’m extremely happy and know that I can call back with any issues in the future. I would highly recommend them.. Thank you, Martin’s.
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