I called for a jump and was given an estimate of one hour wait time. Didn't sound bad to me! Then TEN MINUTES later i get a call saying three man had arrived! TEN MINUTES! I was obviously thrilled. The man was polite and personable, knowledgeable and efficient... my car started within 2 minutes of his arrival. A stressful situation was turned into a positive experience. EXCELLENT SERVICE!
My tow guy was very nice, timely. Great guy. Company responded to my call and had a person on site within 30 minutes during a bad snow storm. Would use them again.
We were locked out of our vehicle with the keys inside on one of the coldest days. Towaway was dispatched by GEICO (roadside assistance). They arrived within 10 minutes, called us when they arrived as we waited inside the store due to the frigid temperature. The tech solved the problem quickly and was so polite, understanding and customer centered. We appreciated the service and kindness, which is lacking these days. Thank you isn't enough!!!! I do not recall his name but he was great!!
Amazing service. The tow truck driver was 30 min early but then he was totally patient as I needed 5 min to get back to the car. And then he went out of his way to try to troubleshoot other issues that might allow me to start the car, before we towed it. Awesome service. Great guy that is working for you. Thanks!
My battery was dead and I called to get a tow to the garage. I received service via my insurance. The driver came within an hour and was super pleasant. He tried to jump start the car and that worked ! No tow needed. We had tried to jump it prior to calling and my car didn’t start. The driver was so nice .
After my axle popped on the way home, I was left stranded in the cold for nearly four hours by another towing company that never showed up. Brandon came to my aid when I really needed help, and I can’t say enough good things about the experience.
Brandon was professional, prompt, and reassuring from the moment he arrived. He handled my car with care, got it safely loaded, and towed it directly to the dealership so it could be repaired. After a long, stressful night, his reliability and kindness genuinely made a huge difference.
If you’re ever in a tough spot and need someone you can trust, Brandon is the person you want showing up. Highly recommend, Thank you
Needed a tow. The tow truck driver was so friendly and helpful. I would use them again and recommend them to friends. It was a seamless process and that made it really nice.
Brandon was very responsible and patient. I was relieved to get my car towed at almost 11 pm when no one else was available. He responded kindly to my phone call about my misplaced key. I will highly recommend your towing service to my friends. Thank you !
My car had to be towed the day before Thanksgiving. This company was able to come within 20 minutes and they were so kind, patient and professional. No one wants to have their car towed but happy that they made this a painless process.
Couldn't have asked for better Service. You guys came to my house right on time you jump my car battery, very friendly and professional! I highly recommend Tow Away LLC for everyone! A plus Service!
Excellent service - the two towing experts who came to help us from Hudson Falls were friendly, professional and very effective at solving for our complicated towing needs. Recommended!
Service & Customer Service was great. Dispatcher & technician were very professional & respectful, even helpful. Made me feel like family and not a customer, if that makes sense! Great service!
The service was quick( I was told 75minutes but it was much quicker than that). The driver was very professional and friendly. I was stuck in the middle of an intersection and he quickly got my car on the truck and to the garage. This was through a roadside assistance claim so I do not know the pricing.
My car was undrivable. I contacted GEICO roadside assistance and had the tow company scheduled within minutes. TowAway contacted me immediately and let me know their arrival time. They also contacted me 10 before arriving and true to their word, were right on time. I would highly recommend their services and appreciate them making the situation as painless as possible.
Stuck on the highway with a flat and no spare. Needed a tow, they came right away and were very efficient and polite. Very professional. Thank you so much.
When I made the request through roadside assistance due to a flat tire, I was told an hour. Gavin arrived early which is always a green flag. My tire change ended up being a tow when we realized there was no spare under my car. I encourage everyone to check now instead of finding out when it's needed. Gavin was professional, personable, and has a great sense of humor.
We called roadside assistance for a 15 passenger van that had died on the side of a country road. We managed to get it to a gas station. We were told by insurance 45-90 minutes after a service was assigned. Once TowAway had been assigned, it was 14 minutes!
Josh showed up, introduced himself, got the keys and loaded the van up. We explained we had come from Indiana for the Adirondack Fiber Festival and all of our items were loaded in the van. Josh was very understanding. He was polite, all smiles, and very efficient. We actually ended up following him to the service center, our Airbnb being just past the location. He was careful and considerate of materials in the van. He sent us messages about where it was ultimately parked and where we could find the keys when he was done. Highly recommend this service!!!
I recommend TowAway if you need a tow truck or flatbed. They arrived early, were professional and knowledgeable, and I had no worries about damage to my car even though I was assuming it was a difficult job.
I had an issue with my car's tie rod, which left the vehicle disabled. The tow team promptly helped me get the car to the service station. Everyone was very professional, and the repair was completed on time with great attention to detail. Thank you for the excellent service!
I had to put a tow claim in through my insurance, and they contracted with a different tow company. After six hours, my car still wasn’t towed, and the other company stopped answering their phone. A quick call to TowAway and they were at my house within 10 minutes and got my car towed where it needed to be! Highly recommend. Will only use them from now on
Needed my car towed to the dealership when it wouldn’t start in my driveway. They arrived in a very reasonable amount of time. Not only was the driver extremely friendly and professional, but he navigated our difficult driveway and weird angle the car was at with ease. I couldn’t have asked for a better experience given the frustration of my brand new car not starting. Highly, highly recommend!
Came in an ice storm to help get my brothers Cadillac out of a ditch. The guy whose name I can’t remember was awesome. He was careful with the car and kind given the situation. I was quoted over 400 and a 4 hour wait by other companies but towaway was 250 and 30 minute wait. I’m sure would have been cheaper if it wasn’t a horrendous storm in our area.
The tow truck was Awesome, I had a snowblower back into my front panel of 2017 camry, and for some reason the engine was unable to start, I looked everywhere for answers, online in Toyota’s handbook, even my insurance adjuster said it might be dead battery. This awesome guy, just moved the steering wheel slightly and put the keys in the ignition and Boom it started. I was so happy and relieved. He took the time out to go to the driver’s seat because that door can not be opened because of the dent. I thanked him that he taught he me well. I share this knowledge with everyone. He said all cars have it, steering lock, you need to move the steering wheel a few times then put the key in the ignition. I sincerely grateful for his help.
I tasked them with a challenging recovery. They responded when promised and took great care to recover the vehicle from an embankment without causing additional damage. Highly recommend!
Jun 09, 2023
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