Always dependable and can be reached by phone. Especially like they let you know if pick up day is delayed due to inclement weather or holidays. Nice company to do business with. Always friendly
They are horrible. Since December 21 we have had 3 or 4 missed pickups. No one calls, no one says why, no one sets up another pick up. We have to call and talk to people all the time to get someone to come and get our garbage. We pay them over $70 a month to get the garbage once a week and they can't do that. They don't call us to tell us and getting them to come is an every day call. They told us the driver said it's snowy. We are in the Adirondacks and it snows and we never had this problem before. The roads are clear because everyone else goes in the road even UPS who does not have all wheel drive vehicle. They said they leave the pick up to the drivers discretion and it looks like that might not be a good business model. We pay Twin Bridges not the driver. This is ridiculous and the most unprofessional way of doing business. It was not like this any of the 6 years we have been using them. So maybe they need to hire better drivers
Had an account with them, they didn’t pick up my trash last week bc the end of my rd was closed but you could still gain access from another rd. I called, they told me they aren’t coming and then I asked if they could come get it within the few days.. nope had to wait, well this week was Christmas so I knew it would be late (acceptable) well I canceled with them still have the remaining of my month left. They came got my can and threw my garbage on my lawn. Real professional.
Two weeks running now stuff was left in my recycle bin. Period two weeks ago I saw the guy emptied the garbage. He dropped something out of the garbage once went to pick it up. Dropped it again and then just left it there.
Always reliable, and the driver went above and beyond today! When I heard the truck coming, I asked my son to go out and make sure the can hadn't tipped over in the wind. "Too late, Mom, he's already at our house! But he's the GOAT... he's wearing a Santa hat and got out of the truck to pick up the can himself!"
Thank you, kind Driver, for taking the time to care! And thanks to the company for allowing him to do so!
I've used them for trash and recycling for over a year. My service is consistent and if there is going to be the rare delay (e.g., holiday, major weather event) I am always notified. Being new to the area, I sometimes have to call with questions (e.g., what about bags of leaves) and they have been very available and responsive. If I were moving to the area again, I would definitely select Twin Bridges.
Very pleased with this company. I was late getting garbage and recycling containers to the curb--driver stopped his truck and followed me to garage and helped me drag them both to his truck. Much appreciated!!
Been disappointed past few months especially with their recycling service. Multiple times lots of broken glass in our neighborhood where we walk our pets. This week never picked up my recycling...several entire bins face down in road...boxes and paper strewn about. I did call this morning. Sincerely hope they come get my recycling.
Lexy helped set up my account after county waste completely screwed us for no real reason. Our bins got delivered sooner than the ETA given and first pick up was on time. Our new driver, Mikey, went above and beyond, he is extremely friendly. Their excellent customer service as well as the driver assigned to our route made us wish we made the switch sooner. Everything went so smooth. Thank you Lexy! If you’re looking for your sign to switch to twin bridges, this is it!
Worse garbage service in town ! I paid my bill half of it and then come on Sunday morning we noticed our cans are missing !! What kind of company steals your cans without your permission? When I only owe a small amount !! Not very happy with this company . I
11/18/25 Kudos to the driver picking up garbage bins on Howell St. Our across the street neighbor just missed him and he got out of truck, set it up for emptying and returned it. Great job!!
During today's visit, the drivers went above and beyond. We missed putting out our trash bin, but did put out our recycling bin. After they picked up the recycling, they went and grabbed the trash bin and emptied it for us! Thank you so much! Went above and beyond!
Dick and I want to let you know that we have always been satisfied with your continual , dedicated weekly pick up. Our past waste companies who not only were more expensive than Twin Bridges, their holiday schedule , were not only inconvenient, but confusing because other companies changed their pick up day and time. We appreciate your staff , please continue to appreciate them and $ "remember them AT Christmas too "
Weekly garbage pickup. Monthly bill is now 36.00 to take my trash, when the hell did that price go up that high??!! Looking into another company that is more affordable and doesn’t break the bank
We put our garbage bins out and were somehow missed for whatever reason, I called the service. They were very receptive and asked just a few questions and didn't hesitate to send someone out to empty the cans before our next pick up date! Now that's how you do business. I love a business that operate on honesty and integrity. Thank you so much!
6:50 a.m. my elderly neighbor is awakened by the incredible loud repetitive slamming of those giant square garbage canisters at the clock tower in Amsterdam, ny... truck number is 917!!! He overdoes it almosy every time and I already know the excuse is that something was stuck. It's OK the LORD sees everything and will take care of the one sending him to do it!
Sunday night I put out my garbage and my neighbors across the street, for a Monday pickup. Monday comes they pick up my recycling but not my garbage. Everyone else in the neighborhood was picked up. Tuesday morning I call customer service to have them send somebody out to pick it up. The rep then makes it sound like I did not put it out for pick up and that unfortunately nobody can get out there until Friday, which is BS. I live in Queensbury and there were garbage cans all over glens falls, less than a mile away all week.
Here it is Friday3pm, still not picked up, so I call again and the rep says sorry, it was cancelled and won’t be picked up now until Monday, my regular day. This is not the first time it has happened that they missed my garbage or others on pickup day, but I assure you it will be the last time.!!!
For starters my mother has 3 children all in their 30's. She has NO control over what we do and do not pay. As we are adults and it is our responsibility. My mother moved into a home that my brother previously lived. She called to have a service started. She was told she was all set and they took the payment for starting services. This happened last week. They reached out to her today and told her she would have to pay the amount my brother owed in order to actually start services. That is wild to me. Again she is not responsible for what my brother does and does not pay as he is a 36 year old man. Not to mention why take the money to start the service if you knew that you weren't going to allow it to happen. SMH
We are very happy with the service Twin Bridges provides, especially since their trash pick ups are never moved up because of an unexpected holiday. The monthly bill is very reasonable.
The customer service sucks. I called today about a bill which I got in my e-mail saying double the amount was due next month. Being confused, I asked if I paid my bill today (which the date for last month is due is today), would it reflect on my account. She didn't even answer my question, and instead threw out something not even related to my question saying she won't send out a new bill. She had a complete attitude the whole time. She shouldn't be in the customer service field if she can't handle customers. P.s. I have been with Twin Bridges for over 3 years. Customer service was good before Casella took over. I don't know if they switched people at the desk or what, but they need to find the lady who was working there before because she was amazing and knew how to work in customer service, and especially answering simple questions with a pleasant attitude.
We finally had enough of County Waste missing our pick up- we had them for like 18 years. Switched to Twin Bridges/Casella and what a great experience with their customer service and pickup! They truly care for their customers! Well done!
They have left bins in front of my driveway for about a month I have called them about this 2 weeks ago to pick them up as the person that had an account with them moved out and the bins are blocking the driveway and are blowing into cars, the street, and nearby buildings. They won't pick them up rather insist that they aren't by the street which they are. The driver assigned to pick them up either isn't doing their job, is going to the wrong address because they are incapable of typing the full address zip code and all into their navigation, or the company hasn't actually assigned someone with this task. All I want is for these bins to be removed, but this company is unable to do a simple task such as this. I am glad I use county waste as they aren't this incompetent and won't gaslight you. Pick up you're bins or I'm calling the town of colonie.
HORRIBLE CUSTOMER SERVICE! my recycling was not picked up on its scheduled day. I called after the weekend and was told that the driver did not pick up but they didn't know why.
I was then told it would be picked up that day, again it was not.
I called today to follow up to see why it hadn't been picked up the first two times I was told it would be and I'm told that it won't be picked up until tomorrow.
This is problematic because my can is full outside and my can inside is full but I can't empty the inside can because the outside can is full!
When I ask customer service for an explanation I was given absolutely nothing other than their empty "apology" .
I asked them to credit my account some small amount and they absolutely refused. I wasn't looking for a credit for any other reason except to send the company a message that when you provide poor customer service it costs you money.
Since they refused to provide the service I paid for on two different days and refused any level of quality customer service I contacted COUNTY WASTE to transfer my service.
FYI if you don't know the history, Twin Bridges came to Saratoga to steal customers from county waste after some kind of personal dispute. Then they bought Casella so they can monopolize the market.
They send out trashy mailers about the owners of County waste which didn't reflect well on them.
I went with Twin Bridges because they offered a better price initially (basically they undercut County to steal all their customers it was good short-term move for a new company but without customer service it's unsustainable.)
Don't be fooled people their reason for this business is not about providing quality service it's about taking service from county waste in some childish petty dispute and I feel bad I supported them.
They are marked as spam callers by Verizon, so beware that they may try to contact you from a number you wouldn't answer. Customers service over the phone is hit or miss. They said they are now picking up my dumpster on June 3rd 4 days later than May 29th the "Pickup date" they gave me so keep that in mind.
They drive their trucks with ice stacked all over the top and when it flies off and tears a hole in your brand new cars bumper they tell you it's not their problem.
Sent them dash cam proof that it was 100% their fault, they didn't care.
Update 1: Owner replied they were going to "completely take care of this". I have called, emailed and Facebook messaged them multiple times since then and been completely ignored.
Update 2: Twin Bridges continues to evade my requests for payment. I have taken them to Small Claims Court and the judge rendered a verdict in my favor. They CONTINUE to ignore and not pay me the money owed.
Bulk prices are absurd. A small grill a door and some bags they want $200. Weekly service is good drivers great. Just not paying 4 months worth of service for a small bulk pickup.
Edit** "A lot of garbage" fit in a crv in one trip to the dump. Offer bulk pickup to your customers once a year on specific week at a reasonable price. Probably make more that way then just overcharging. County waste quoted half what you did.
I had a very large limb break off in front of my home blocking my road in one of the latest wind storms. I was so afraid our garbage truck couldn’t make through. I called the manager of the park I live in and nobody came to help. A short while later, our Twin Bridges garbage truck came through and the driver, Dave got out of his truck and remove the broken limbs. Not only did he do it for himself, but our FedEx truck was right behind him! Not only did Dave clear the way for himself, but he cleared the way for other delivery vehicles and my neighbor. Thank you, Dave for being such a good person.
I can honestly say this company needs to get it's s... together. Driver was rude and pretty much called me a liar. I had a dumpster delivery today and found when I came in to work the dumpster was placed outside the fenced in area. I had moved some booths outside on the cement pad knowing the dumpster was to be delivered and placed in front of the pad on the black top area. I called the company and told them and sent a picture of the location of the items showing he could have put it in its place. They sent the driver back to fix it. He came back I went outside and he said the benches were moved. I replied I moved them where they were on the pad out.of the way for the delivery yesterday.. he replied no you didn't. I said are you calling me a liar he replied yes. I said you didn't get out of the truck to see the benches were not in the way you just dropped it and left. So he left. I called Alexis she replied it cost them money to have him come back to move the dumpster and that if the driver said there was a problem they believed him. She called me a liar as well. So I cancelled the service and.my residential service.as well. Moral to this story.. This company is rude and has the worst customer service. Stay clear from this place..clearly these people don't care much about you but their pockets and hiring unqualified office workers and unprofessional drivers. I guess they take their trash to a whole new level..
We just signed up and the cans came right away. Both cans are sparkling clean and brand new, we literally watched the gentleman put the wheels on the cans new. All of our neighbors signed up also and their cans are also brand new .We have never had recycling before so I called to get info. I spoke with Sarah on the phone and she emailed me a full list of recycling info right away. She was such a sweet lady she answered all my crazy questions and made everything so simple. We can't wait to start recycling . After reading all the reviews and getting the cans I believe we chose the right company. Thank you Sarah!
