Not recommend doing business with them called the guy who answered was pretending he was not hearing me and hang up the call the guy need to have visit to doctor and check their ear might need hearing aids
We are stuck and unable to start our vehicle. They walked us through the issue and got us back on the road right away. Very friendly service as well - thank you.
We were in a tough spot and our insurance called Kennedy's towing to come pick us up. The insurance company made a mistake and called someone who could not legally pick us up on a toll road. Still the owner came out and helped mitigate traffic. He went above and beyond and helped us find a service that could tow us all while our insurance company cancelled on him, so he did this while making no money. Great guy, we really appreciate his help.
Currently very heavily pregnant and stranded on the side of the road on an interstate. The owner of Kennedy’s was contacted by my insurance company to help us, but unfortunately the only tow company allowed to pick us up where we are is through the state police. Despite that, the owner still showed up, blocked the side of the road, and protected us from harm. He went above and beyond, he contacted the correct company for us so we could get some help when he didn’t have to do this. He didn’t even get paid, our insurance company cancelled his payment. So thankful for good people like this.
Came in a timely manner and called with updates. After waiting for a different company for 4 hours which ultimately turned into a no show it was nice of them to keep us informed and get right to us to help.
Absolutely horrible experience tow truck driver tried to sell me a sales pitch then when I didn't get a tow from him he started running his mouth told me I had to pay him very unprofessional scammer alert do not Use their service
Highly recommend!! These guys were GREAT! I went in for breaks. the guys were incredibly knowledgeable, they showed me exactly what they were doing and why, honestly they really know their stuff. They also showed me a breakdown of every part I needed and the price. They absolutely do honest work! I’ll never go anywhere else they took good care of my car! They will not rip you off! Love this place!
I do no recommend this place at all. My car got stuck in a hole and couldnt get it out, i was 5 min away from them , it took them less than 5 min to get it out from the hole and moved it for 1feet . They charged me 225$ , soo crazyy . Because i was a women and i looked nervous. I asked the guy ( kris ) for a discount and he said would you like me to put it back where it was? So rude never again … i mean 225$ for a 10 min service is crazy to me. Never again !!!!
Rocco was fantastic to work with. Very knowledgeable and passionate about his work. The job was done on time, and Rocco even took the extra time to remove some tree sap from my hood without me even asking. I will definitely be a return customer.
Somewhere in the highway spaghetti of Albany, we blew out the second tire in as many days. Spare already deployed, we were cornered. Called for a tow, first time in our family since 1972 at least.
Cliff answered the phone. Cliff determined he had four used tires in my size, to get me on my way to Massachusetts. Cliff drove out with a flatbed to take the van in. Rocco changed the tires. They were expert, knowledgeable, intelligent and fun. It was clear that they were committed to doing sound work, a precious value these days. Their price was very fair.
The place could be a museum. So much old equipment! Also brand new equipment. Cliff looks like he knows Beetles and Pintos. He also knows engine management computers. You'll be in good hands.
Honestly their customer service alone are very genuine and kind, even tho they were extremely busy they still made it happened. I’m sure they felt bad since everywhere around us was booked up the day before thanksgiving and they didn’t want to see us with no transportation. That alone will have me coming back but the service is on point. I’m surprised they don’t have a 5 stars. Can’t pls everyone now, it’s an automotive field they usually not that nice in the industry. But this spot just gives me that genuine vibes, I’m all about that supporting the one that treats people with respect wether what you are. Definitely will advertise through word of mouth. Again thank you guys for allowing me to avoid stressing during thanksgiving.
Cliff is a rare mechanic in that he has excellent service for a very affordable price. He's got the high end snap-on scanner and decades worth of experience servicing T1N sprinters for FedEx. If you own an 02-06 sprinter and need service, this is probably one of the best bets in New England. His hourly rate is low, he explains every detail of what he does to the vehicle, shows you parts he's removed, and he has a great sense of humor and great stories to tell. Rocko does great body work and also has a lot of experience and knowledge. If you need good service, don't hesitate at the garage or the location-- this guy knows what he's doing.
A great professional towing and repair service outfit. My wife's SUV broke down in a middle the street and it took them less a ten minute to show up. I had the vehicle towed to their garage and all the repairs were nicely done as quoted and the gentleman even gave me a break on my towing bill. Nice people to do business with. I am highly recommending. Thanks Kennedy's Towing for helping me. 6 Stars
Went to buy tires for my vehicle and they told me they had the right ones in stock bought and paid for them and when I dropped my vehicle off they ended up charging me an more on top of what I already paid because they apparently weren’t the right tires. Not pleased with how unprofessional the service was.
My fiance and I were picking up a Uhaul in Troy at 8:30pm on a Friday night when our car wouldn't start. I looked for a 24/7 mechanic and found Kennedy's. They tow 24/7 but their shop isn't open on the weekends. But it doesn't matter. I'm so happy I called them.
Over the phone they gave me ideas as to what the issue was, they quickly came and picked up our car, and they were really communicative about the issues and forthcoming about what the service might cost. Every single person I spoke with was incredibly kind, empathetic, and professional. They told me they would call me first thing in the morning on Monday and they did. Ultimately, nothing was wrong with our car (there was loose wiring, if I understood correctly) and they ran some tests (for free) to come to this conclusion.
This could not have been a better experience from start to finish. Highly recommend!!!
My elderly father came out of the store and car would not start. Clear electrical issue. Called Kennedy’s and they were professional and knowledgeable. Send a flatbed within :30 min. Too car and called me 3x with updates. Was bad battery. Replaced it, reset computers and we were good to go. They could have taken advantage but clearly did not. Good, knowledgeable service people. I would not hesitate to use again.
I had a flat tire 180 miles away from home. Was not able replace the tire myself because the log nut was stripped by a mechanic in Rhode Island. Fortunately when I called Kennedy's just before closing, they came out to take the car to the shop to fix the wheel. Which they did. I am very happy with their services and I wanted to thank them to take care of my car so I could get back home. I highly recommend their services.
This place towed my car and someone their stol my $800 radar detector. When I told the guy that runs the place he said oh well not my problem. He sad it's the same as parking it in the street and that's not the case because it's a fenced in yard and private property with cameras and can not be trespassed on. They are 100% responsible for all the cars and the property that is left in it. He also wants $500 to get my car out. This place is scum
@Kennedy we were told by both the responding officer and your driver that we were receiving a courtesy tow. Only after we advised staff that we had our own tow which would take our vehicle to the dealership did they mention that we owed you any money for a tow. We were not your customer. We were your victims. We have roadside assistance which we would have gladly used in place of your service. Your deception led to our misfortune.
I parked on the street that had no parking because of street sweeping. I was towed by Kennedy's. Although they only had to tow me 2 miles and store my car for 1 hour they charged me nearly $200.00. I thought that was somewhat high for a short distance tow. They informed me that was their standard fee. That equals $100 a mile. That didnt count the cost of the parking ticket which was only $50. Sure glad I wasnt further away or I might have had to take out a second morgage for the tow bill.
WISH THERE WAS SUCH A THING AS ZERO STARS. Most unprofessional company/people I have ever come in contact with. PREDATORY TOWING!!!!! They came into our apartment complex the day after Christmas and towed all vehicles to a church parking lot (30 seconds down the road from the apartments) and told us we could not take our vehicles unless we gave them $221.40 each in CASH (in the middle of a dark parking lot in freezing weather). The vehicles weren't even at their towing/impound lot. They were very rude and nasty and tried telling me it was IN MY APARTMENT LEASE that they were allowed to tow my vehicle. I am not quite sure how they could ever know that, but it is actually NOT in my lease and what they did was beyond illegal. My boyfriend and I ended up going to an ATM and giving them $442.80 to surrender our vehicles to us. Our apartment complex is thankfully refunding everyone who was towed that night by these *pardon my language* scumbags. Please stay far away from this company!!!
My car was forced off the road during the recentfirst snowfall due to a careless driver in front of me on the road. I had hit the curb and a mailbox post on the opposite side of the road in an attempt to avoid a collision with the other vehicle (that left the scene before checking to see if I was OK). I needed to get the car towed because the front left tire was damaged and completely flat and I was afraid that it wouldn't be possible until the following day. Cliff called me back and told me he would get to it when he could but he had about 6 jobs to complete before he could get to my car. I have a keyless ignition and it was likely I'd need to return when he was available which meant that I would have to walk back in the snow. I received a call about 2 hours later and the job was finished. He took care of it and said the car was safe at the garage. He was extremely kind and despite the fact that he was inundated with police calls he made time to take care of my stranded vehicle and he did it in a way that made it possible for me to stay home instead of going back out into the miserable weather. Something as simple as needing car towed can be stressful especially when it's dark , snowy and cold and no one is close enough to help out. It is rare that I would take the time to write a review but I think Cliff deserves to be recognized for his efficiency, professional service and his effort to minimize any inconvenience. I am very thankful for the assistance and it looks like the car may only need a new tire which is pretty amazing considering the circumstances. I would recommend Kennedy's to anyone without hesitation.
If I could give them zero stars I would. Awful company, extremely expensive, tried to make me wait to pay for storage so he could charge another day under the guise of "don't pay on the phone, just come in tomorrow". There's a difference between running a business and ripping people off. It's been less than a month since he "fixed" my tire, and I brought it back home to my usual mechanic for a normal checkup and it turns out he used the cheapest parts that have already worn down, and did a half assed job taking several weather covers off and not replacing them. The new tire he put on was of a different brand and was dissimilar from the other tires which screwed the alignment. If the cop didn't call this towing company I wouldn't have had to drop several G on my car for Kennedys to do a crap job, then pay a real mechanic to fix his mistakes. My mechanic is horrified. The day I was picking up my car I talked to some locals from troy and they said "Oh god you went to Kennedys? He is going to screw you over and destroy your car" I can't believe how right they were
Cliff and his folks are very nice people. He is an honest mechanic, something very hard to find these days. Sometimes he has charged me too little and I've given him a good tip. He will find used parts whenever possible.
I have a really obscure, mid-90s car and the parts are ALWAYS special-order. The people at Kennedy's go out of their way to help me, and they always do it for a reasonable price. I'm grateful to have found a friendly, competent mechanic. I will definitely continue to bring my car here.
I just want to give a big thank you to Cliff. I love the new tires you helped me pick out. I'm looking forward to having future car maintenance done at a local business instead of paying a chain that doesn't see you as an actual person. I will be calling soon to make an appointment for an oil change and to get everything checked. Thank you.
My car died on the corner of Eagle St and Burdette Ave. The tow truck driver was friendly. He got me home ok and took my car to the garage. They were recommended to me by the Troy Police. I'd use them again.
We had an incredibly good experience with the repair of our Dodge Sprinter Van engine. The owner/mechanic was very knowledgeable, honest, and professional. The repair involved the electrical system and the turbo system. $250 of this repair involved material costs for a battery and a pressure hose. This was an emergency repair with a 4:30pm arrival. The repairman read the codes, explained to us the damage, and proceeded to finish the job quickly and efficiently. We had driven the car with yellow warning lights from the southern Adirondacks at 40mph and we drove back that night with full power and at highway speeds. This was the only repairman capable of repairing this van short of the Mercedes dealership in Albany. I highly recommend that all Sprinter owners use this garage for swift and efficient repairs of their aging vans. We will likely be driving this van every six months from the Finger Lakes to Troy for maintenance. A good, trustworthy mechanic is hard to find. By the way, this mechanic is a FedEx trained retiree.
