What clients say about S&R Automotive Sandy Creek Location in Sandy Creek Township (NY)
They picked me up in no time after AAA told me it would be a two-hour wait. I called them directly. They brought my vehicle and me home over 60 miles. Very polite and professional. They accepted payment via my AAA account. Five star service.
This place has excellent service and very friendly. When I first got there they went above and beyond to make sure everything is explained and cost. They did all work correctly and very prompt.
S&R auto in sandy creek has had my car for 6 months, i did get it back briefly (2 hours maybe? in october ish? idk but shortly after i got it, my car overheated again. which was the original problem.) the owner (or anybody else) never calls me back (i have the phone records to prove it, he just keeps insisting he has even though he hasn’t until today), and now that i’ve asked for my car back and to just honor the original payment agreement for the work they did do (i have a signed payment agreement saying i’ll pay $50 a week) and have the rest of the work done elsewhere, he told me that the payment agreement no longer applies and i cannot get my car until it’s all paid in full- even though i have the original signed agreement for the work they’ve done, which was fine with them until i said 6 months was far too long and that i wanted to just make my payments and take my car elsewhere for the rest of the work.
now, not only will they not give me my car back, he’s mad that i told him i didn’t want to have to go the litigation route, so he said because i mentioned litigation, he’s also going to charge me an $85 a day storage fee. but won’t let me pick up my car or honor our payment agreement, which i made clear i’m happy to do.
(the original problem was that it was overheating. they had it 3 months the first time time, replaced like 4 things, and called it good.)
i had it back less than 2 hours before it overheated again. they towed it back to their shop, and when the owner’s daughter called the day after, she said that my radiator hose blew and now i need a new engine. she said the hose was way softer than it was supposed to be, guess they’re supposed to be hard and mine was definitely not because of the overheating issue.. but for some reason they didn’t notice that the first time, guess they just didn’t check it? anyways because that blew, they said i need a new engine now and the cheapest they can do is upwards of 7k 😅
i would not recommend this shop to literally anybody. i’ve been without my car for 6 months, they told me i could do a payment plan and i even have a signed paper from them- but now that he’s mad, he won’t let me do the payment plan, and he’s holding my car hostage, forcing me to pay $85 a day in storage fees even though, again, i told him i’d be more than happy to honor the payment agreement we originally signed for the original work done, even though i’m not sure any of the work done previously even needed to be done, as it didn’t fix anything and actually made it worse 😂
tldr; please for the love of god, take your car somewhere they will actually fix it, communicate with you, and not scam you. i wish i had checked reviews first.
Worst shop in NY you bring them you car and they hold onto it for weeks and never call you for an update. It’s like pulling teeth to get anything from them
Well they are vary kind people but ive been waiting for my car to be fixed for 1month 1 week . paid 2.6k for a decent amount to get fixed. ill update on how they did fixing it and if there services are true and not a rip off .
update ~ ripped off everything they "fixed" ended up breaking with in a few days. not worth it believe me they r just trying get money outta people.
The staff is very friendly they bring you back to show you issues they found with your vehicle and walk you through the process they're very informative very friendly highly recommend going to them for cheap auto repairs and Towing
Very pleasant experience. S & R came highly recommended by a local resident. They were able look at my car, diagnose the problem, and fix it in no time, without an appointment. Very reasonable price.
I had a bad day with one of my old cars on August 17 2024. LIkely destroyed the transmission. I was stuck in Pulaski and arranged for a tow via Good Sam with S&R. My wait time was estimated at 2.5 hours because one driver was assisting others in Pulaski (ironically) and another was coming back from Rochester. The supervisor (Keith) told me that he would try to find another flatbed driver so that I did not have to wait that long. Sonny, another S&R flatbed driver, sacrificed part of his day off to get on the road to give me hand. He arrived at least an hour before I expected anyone to come. This was top shelf service and I really appreciate your efforts, S&R.
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