Great local service. I asked for a quote on Sunday night, figuring maybe by tomorrow afternoon I would hear something back. Nope Monday morning 8am text and voicemail. All done by 12:30ish picked up and truck loaded. Nothing really to do on my part. Driver was very friendly with us. Customer service was excellent!
Thank you again for your service
House Wife Honda Truck owner ) NY
A+ rating. The guys were friendly on the phone, worked around my specific needs, arrived within an hour of my call, and had the promised amount in cash. I will definitely call them again the next time I have a car to scrap.
I can’t say enough about this company. I called and within an hour my car was picked up. They were the nicest guys I’ve ever dealt with and I highly recommend!! Thanks Steve and Marty great customer service!
What a wonderful experience! The staff is exceptionally efficient, professional, kind, knowledgeable and so very helpful. They made this experience smooth and easy. I would highly recommend Chappels! They go above and beyond for their customers.
A special thank you to Steve and Marty for making this process painless.
Great service. Quick. On time. Called like he said before he came. Glad it went that easy. Will definitely use them in the future. Got my old truck from my back yard with ease.
Fast and cash as promised. Could not recommend enough! The owner called me and explained everything in detail. Did just as he promised! Between first phone call and time of meet up it was within 24 hours!
I’ve had 2 cars towed now they are very friendly and will pick up same day or next day! They worked around my toddlers nap time for me! Will call again if I need their services, definitely recommend!
Wow I’m impressed the costumer service was the best very quick and fast to the pick up it was a great experience I would recommend Chappells to anyone in need
Chappels & Marty in particular were fantastic to deal with. Responded quickly to my email to them asking for a quote. Showed up with cash when they said they would. And great people. I highly recommend them!
These guys were so quick to come pick up our van... We worried the flatbed wouldn't make it through our narrow driveway, but Marty was a pro- he maneuvered that thing without any issue! :) He was very nice and personable and gave us a very fair price, cash on the spot. I'm glad we went with this company.
These guys did exactly what you'd hope for. I called them up in the morning, and they were there in a few hours to pick up our vehicle with a smile and some cash.
Called Chappels to see about picking up my car that no longer runs and they came right out and grabbed it for me! Super friendly staff and super fast service!
This is our 2nd time using Chappels for our junkers. Wonderful place to do business. They answer the phone, offer a fair price and pick up the junkers very promptly. Communication is excellent and very professional. Will do more business here!
Highly recommend this service. Fast, friendly, and knowledgeable staff. Car was loaded and gone within minutes. A very satisfying experience overall from start to finish.
These guys where amazing! They came with in two hrs of me calling and got the truck out of my hard driveway, they driver was so awesome, he let my kids help run it so they could see how it worked. Will definitely be coming back!
Very satisfying experience with Chappels. My call was returned within an hour and an appointment setup for the next day. Martin, owner/driver, called me the day of and arrived shortly after we spoke. It was a bit tricky but handled very professionally and as quickly as possible. Payment was fair, in cash and handed over after vehicle was on the trailer. Thanks again Martin, this helped a great deal!
Chappell's junkyard was very,very good. Marty picked up our old car the same day we called, was very courteous, and gave us a very fair cash price. Thank you!
Prompt arrival with no waiting for quick vehicle removal. Skilled professional maneuvering despite space limitations, driver took care to avoid damage to lawn. Would recommend to others.
Called them this morning the person was very pleasant and only took a short time to answer there questions and got the price they offered. The person on the phone said I would be getting a call from the tow truck driver shortly. In about 20 mins I got the call said he would be there in 30 mins. He was on time picked up the suv an handed me the cash said thank you to me and off he went. I would diffidently use them again. Both men were very pleasant and friendly. Thank you!
I called to inquire about picking up a car, they were able to pick it up shortly that same day. They gave me cash for it and didn't care if there wasn't a title. They left area clean. Good job!
Everything was organized and planned over a single phone call. They came and met with my fiancé while I was at work, she said that the driver was extremely polite, professional, and skilled. In a cramped apartment parking lot they removed my car from our garage without damaging anything. Would highly recommend to everyone
They were very polite on the phone. Very fast in response, came in the time slot I requested. In less than 5 minutes the car was gone. They pay in cash and are local. Very professional. I was very happy with their service!
Found him in the penny saver. My experience was made much easier because I called, and he's local. He was extremely professional, prompt, courteous, and above all very knowledgeable about the whole process of taking a vehicle off of the road. Thank you.
Friendly, quick, and easy - just the way I like 'em!
Really nice guy who made sure I knew that my next step is dropping the plates off at the DMV ASAP to get the insurance and registration refunds. He advised me that there's a daily fine for not turning the plates in - I never would have guessed that.
Point is - he was looking out for me to make sure I didn't run afoul of the DMV and get fines or problems. Here's an operation that cares about their customers.
My old blue was still true and running but wouldn't pass NYS inspection. Good experience because Chappell's had flexible scheduling so we just arranged a time to meet at the CR 46 facility and traded the keys for the cash.
If you lost your title - I had to search to find mine and had that worry - they can help you if you can't find it. If your loyal car has finally given its last - give them a call and get it off your hands.
Great service highly recommend! Quick and easy process if you're looking to get rid of your junk car, vehicle was on the tow truck with license plates taken off and cash ready to be handed right as we arrived. Was able to get a driver to pick the car up within 2 hours. Staff and driver was also very friendly and professional!
Awesome service. Talked the details about the car over the phone and they came out the same day, no haggling or nitpicking over the details. Just some signatures and had the old minivan taken away for free, cash on hand. Definitely some of the best and courteous service in a while!
