I am posting anonymously, I’ve been here a few times. Whether that’s purchasing parts, launching or getting gas. All of which I highly recommend this store for. But my problem lies with the attitudes given from everyone at the boatyard. The girl, calls herself Ace, is lovely. Very friendly and greets everyone with a smile even if she seems to be stressed. She takes a lot of backlash from her higher up quite often, whether that’s if she’s talking to a customer outside, in the shop or on the gas dock during the week. Genuinely I am impressed on how passive she is over her boss’s attitude towards her. She is young and has mentioned many times to myself and other customers that she has a lot to learn about the marine world. She seems genuinely interested in boating and has, since the summer of 2023, gained a good knowing on being a mariner. To my knowledge she’s also a part time college student pushing to become a corporate lawyer and has recently graduated with an associates degree in business, congrats to her, she seems to be the highlight of the boatyard, those who tell me of the monthly drama in the boatyard or brewerton in general always have something pleasant to say about the lake proclaimed “fuel fairy” but I don’t hear much good about the owner. I’ve met him, really great guy when he isn’t stressed. But when he is stressed he lashes out on his young employee, a very few number of those times were in front of customers. Other times were just obvious from the way she speaks when Ace repeats herself on “it’s that time of the year, he’s just stressed.” I wouldn’t be surprised if he looses a lot of business if she decided to leave, berating her in front of customers is never a good look on a business, especially one that’s still ‘new’. on both google and Facebook there’s always a review talking about him with his rudeness (half of which I don’t believe, town loves gossip) and occasionally something nice about miss Ace. Either way, I love going to the boatyard to use the launch and getting nothing but cheery smiles from the fuel fairy herself, my hope is that she doesn’t feel like she’s being stomped on and ultimately leaves, I do hope that she’s seen for her worth and value she puts toward customers care. And I do hope the owner gets the stress relief he needs when the season officially ends. All in all this business is small but a large part of the community, people come from thousands of miles away just to launch there or even transit for the night, it would be an enormous shame if they had to shut down.
Since they have been acquired by another owner, the experience is very positive! They have a nice boat launch, and friendly staff. There's typically no line waiting to launch, and have plenty of parking. They have a small shop inside if you are looking for parts or other boating accessories. I believe they have a repaid shop, but have not utilized those services.
We are doing the loop and stopped here for two nights. We didn’t have a reservation but they were able to accommodate us and they were very friendly. Power was good, great water pressure and close to town. Would stay there again!
A professional full service marina with exceptional service. Chris goes above and beyond to his help clients with whatever they need. Thank you Chris, keep up the great work.
ABSOLUTELY one of the best boat yards I've ever visited. Extremely friendly staff. Great daily rates for launching and it's literally less than 2 minutes (via boat) to Lake Onidea, or fish down stream on the Onidea River
Very friendly and kind service!! My mother and I are still new to the area, in the first year of our time at Oneida (after a decade on the St. Lawrence river) at the time of this review, when we were searching for help getting gas and oil for our boat. After another marina was empty as a ghost town, BBY answered immediately and waited for us to paddle our way over! I think we've found our go-to marina!
This place has been open forever and there is a reason for it. Great people great service and they just proved themselves to me again yesterday when I needed Carb rebuild kit last minute. So i figured it’s about time to write a review. Called down there and Helen picked up the phone. Told her my situation and she stayed after hours and waited for me even though she was closing in 5 minutes. I got There 15 minutes later to see a closed sign on the door and lights off. Door was cracked open and there she was with kit on the counter. If that’s not great service with a smile I dont Know what is. LABOR DAY WEEKEND mind you. 5 stars all day. Whether you need fuel/parts/service they got what you need without the attitudes.
I had a horrible experience at this marina. I dropped off my Mercury motor and which was working earlier in the day, but stalled out. They said it was
'maybe' bad gas and a carburator problem. After charging me $500.00 I was told they weren't done working on it and put in new spark plugs and
new gas lines and would need to get permission to do more. I didn't have
them do addition 'repairs'. I brought it to another Marina and they said they
put in the wrong plugs which would not fire correctly and they did not replace all of the gas lines. The carburator was fine. They didn't need to
charge me for a compression test since it was unneeded. Anyway it was
a $500 mistake for me to leave my Mercury outboard with these guys since they don't know what they are doing. They charge $175.00 an hour
and don't have the expertise to figure out how to repair an outboard. How
they are in business I will never know. Must be location not because they
know how to fix engines. Buyer beware.
I don’t my son’s boat off at Brewerton Boat yard on May 17th well he was on vacation. Spoke with Shawn that morning 5 weeks later no communication and he whined we called 3 times not 6 times and said he couldn’t work on my sons boat cause we called to much and we can come pick it up. The whole five weeks he done a compression test which at no time did I give him the inclination that there was engine damage this was simple air fuel mixture issue that me and my son researched on line and fixed within 20 minutes. Shawn’s communication skills are that of a 5 year old. Wouldn’t recommend him to work on my row boat. Very simple repair and all we got is exudes and my son is A customer and pays in full for professional services which he did not receive
If you need True upstate New York Hospitality and Confident Service these are your Guy’s! While traveling the Canal we lost our Solenoid on our Starboard engine at Lock 21 and Mike, Danielle and Crew opened up the T-Dock for us to limp in after hours and replaced our Solenoid/Starter by Noon the next morning. I’d use them for any mechanical repair and overnight Dockage whenever I’m in Brewerton! Thanks so much Guy’s...
The yard snd staff are absolutely wonderful. So courteous and knowledgeable. They have helped us and a friend get our boats repaired quickly and expertly so we could continue on our canal journey. They have total service. Highly recommend.
Please read this. The owners here are amazing, and extremely honest. I had bought a brand new boat from a dealer near Cortland, and it was my first time with the boat out. I had launched at South Shore Road boat launch and drove to Oneida River to break the engine in. I had shut the engine off to do some fishing, and when I started the engine up my prop flew off. (This is my first time out with the boat.) I immediately called Brewerton Boat Yard because they were the only Marina closed, and they were certain they could help me. So I used to my trolling motor to get there after 45 minutes. The owner had driven back to his house several times to find a prop that will work on my new boat motor so I can get back on the water, he found one and installed the prop on. I was in great shock when he gave me a very small price for all the hassle, the prop and the time. The owners, and the dog Logan, are extremely loyal people, and care for their customers. I am beyond shock how honest they're and didn't take advantage of me when I was literately "stuck on the water." If you guys are reading this, I owe you, big time. I will be back, you've earned a customer.
If you fix your boat yourself this place has every part I've ever needed including discontinued parts. I'm not to happy with the mechanical side though. I ended up fixing my lower unit myself. The only problem was the throttle cable. If you've got a big boat and lots of money , these guys will love you. If you don't, then they'll sell you what you need and you'll have to learn to work on it yourself. Good group of people though. Really nice.
I cant say enough about the staff. I missed the owners name. Sorry for that mate however we were late getting thro the locks from Erie. He stayed open to sell us fuel and offer u a place to stay over night amd showers. I move big boats for a living his actions dont happen at very many places these days. Thanks again kind sir for all you did for us. It didnt go unnoticed! Fairform Flyers ?
My son and I were moving a boat from Lake Erie to NC and took the Erie Canal. We had our steering fail and we stopped here to have it looked at. I called ahead and Helen told me where to easily dock, as without steering this was and issue. Wayne (the owner) came to the boat within 30 min. and took apart the steering and found that a key pin had broken. He fixed it in about 2 hours. They also had a good stocked parts department which allowed Wayne to repair things immediately. Helen even drove my son to the local store for other needed supplies. Wonderful people and I would highly recommend this boat yard for any needs.
I dropped off my Seaswirl on June 30th with an oil leak behind the prop and told Wayne that I’m on vacation July 13th to the 21st. and really needed the boat to fish on Ontario that week. He called me today on July 8th and told me that I was good to go! This place has excellent customer service and I will be a returning customer for sure. 6 days before the deadline and at a reasonable price too! Thanks Wayne!!
Wayne and Helen are the nicest people to do business with! They almost always have what you need and a great location too! Clean marina as well as fuel and docks too! A++++++ a must go to place for boaters!
Wayne, Helen and staff are Top Shelf! Incredible customer service, extremely knowledgeable. The marina is the cleanest around and the ship store stocks all of your boating needs. I can't speak highly enough for all he's done to help. Best Marina around by far!
I drive about an hour to go to Brewertown Boat even though there are closer options. Wayne is very knowledgeable and always goes the extra mile to help me when it comes boat repairs. Over the years, i have found Wayne really knows his Mercruiser parts and keeps a good inventory on hand. Let's just say it's worth the trip.
The people there, especially Wayne, were so helpful! He was awesome, very patient with all of mine and my boyfriends questions and made sure we had everything we needed. Won't be going anywhere else but Brewerton Boat Yard! Thanks Wayne for such a great experience!
One star for clean place, small store of boating items, easy to find. Stopped there Thursday morning with questions about carburator. We can fix just about anything but wanted to ask some questions of them to get their take on it. Process of elimination before we sink more money than needed. We asked the question, the guy at the counter answered it, then turned around and walked away. Giving the benefit of the doubt and because they are the closest place to us, we went back that same Thursday afternoon with our used spark plugs to show them how different they looked and to ask their thoughts and told them what we had already done The same service guy started to help, says it looks like the one isn't sparking; then the phone rang, he answered it without saying "one second please", "excuse me", etc. Was short with the person on the phone . Hung up and proceeded to say to the other service guy who had approached that people expect me to tell them what's wrong with their boat when they say it's only clicking. I'm sure that is frustrating, but it's not a comment you make in front of other customers when you had already been rude to us on that morning and we were unsure about returning. He returns to us and says " so what was your problem? Are they all sparking?". He had just told us before the phone call that it was clear they weren't. Both visits he looked at us and spoke to us like we were dummies. Whether you know about boats or not, that's not how we want to be treated. We took our used spark plugs and went to another marina, farther away, but with helpful, friendly customer service.
My friend Dan and I were in town for a few days of fishing. We needed a part for his Mercury outboard and so we found this company. What a pleasant surprise, Wayne and everyone there were so helpful. They had the part in stock and got us going in no time. Their facility is clean and well stocked with your favorite boating supplies. Dan enjoyed their sweet dog, as he greeted is in the parking lot! I would definitely recommend this facility to any boater in or visiting the brewerton area.
Really great stay, friendly people, nice dog, great marine store, they happily accommodated MV Teal, a 62' wooden boat, hope to stay there on another voyage
Ed the mechanic excellent knows his stuff efficient clean gets job done 8:30 to 11:30 including 15 min coffee break boat up and running. Office: no discounts has hour stretcher 3 makes 4 hrs,and charges for docking while boat is repaired. When your auto dealer gets wind of this you will be charged for parking while you car is being repaired.
Excellent service on the 4th of July. Wayne replaced our fuel pump and a few related service items and got us underway again in a couple hours. Clean, professional facility. Thank you again.
My husband an I were at Lake Oneida and were having problems with our motor not firing. We were sent to Brewerton Boat Yard and were very pleased with the immediate and helpful service. The mechanic was very friendly and knowledgeable. We were back on the water within an hour....I would highly recommend them to anyone. Thanks again...?
The staff at Brewerton Boatyard have always been helpful and provided good quality service. We had a problem with our boat in Albany, headed west along the canal and their solid reputation was known all along the canal. We have always found the staff there to be extremely knowledgable and highly skilled and friendly. I would not hesitate to bring a boat to them for any type of repair.
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