Perfect disinterested staff!
I spent an hour and a half on the way to this place! I came to them an hour before closing. I tried to receive the parcel, but their terminal didn’t work! I explain to them that I am me, here is my document, here is a record in the mobile sentence that this is my parcel! You can make a note on paper! They absolutely don’t want to work! They just referred to the support service, which didn’t work that evening! I wrote in the chat. There the guy was kind and tried to help me, but when he told them to make a record and give the parcel, they just said we were closed, leave the building!
I spent an hour and a half on the way to them, then I corresponded with the support service for another hour, since they didn’t answer the calls anymore! In the end, he left with nothing!
Absolutely unprofessional staff! Aggressive faces, never smiled, did not try to help!
I’m not going to prolow cooperation with this postal service “Staples”!
Staples has truly become my go-to destination for all things office and school related! From the moment I walk in, I’m greeted by friendly, knowledgeable staff who are always ready to assist with a smile. Whether I’m picking up printer ink, getting documents printed and bound, or shopping for classroom supplies, Staples makes the experience seamless and efficient.
Their stores are clean, well-organized, and fully stocked with everything I need. I especially appreciate the convenience of their printing services. They were fast, reliable, and always high quality. Plus, the Staples Rewards program is a fantastic bonus that helps me save money on future purchases.
Whether you're a teacher, student, business owner, or just someone trying to stay organized, Staples delivers excellence every time. Highly recommend!
I didn't think all the other reviews were going to be so accurate but this is easily the worst place to print I've ever experienced. Same day printing is very bad, there is no real ETA.
I went in person to ask about the online order (which was made the day before) and they wouldn't give me an estimate, only that it was going to be ready by 7:30pm. It was a pretty basic poster print. I went across the street to the FedEx and they were actually so helpful. Within 20 mins they were able to take my order and print it out on the spot.
If you're going here for any print job, I would completely avoid this store. The FedEx across the street is much faster, and way better customer service that is helpful. This staples store is the opposite of that.
Update: Even by 6:00 pm the order still isn't showing as ready. It's hard to rely on any important printing job when you can't fulfill the same day printing promise in a timely manner.
I had a bad experience at the Staples Store located 500 Eighth Avenue this weekend. The Agent that walked me through the process of how to scan, send, copy went well. She was so kind and helpful. But the end result was not good at all. Why? I didn't get a confirmation from the machine or from the cashier. They didn't help me with that. They acted like it wasn't their fault. I never got my copies sent to my email or for the fax sent to a company. I paid twice for the same process. I got a refund for one. But I still don't know where my documents went. That is concerning for me. If these machines are outdated, the store should start replacing their machines. I recommend not to go to this store at all. I don't trust it.
Please add more stores in my neighborhood.
Staples is open long hours, so very convenient--I can shop before or after work as needed. Always well stocked, personnel are knowledgeable and helpful. Prices are fair and there are often sales.
The staff at this location is extremely friendly. They are patient and get to know their customers by name. A true gem in the usually blasé world of NYC customer service.
Just as everyone else complains, the women in the printing center has zero customer service. Very condescending for no reason. I have been to many staples and they always help me print. Not only was she not helpful at all but also told me to go and use the computer to print. I was charged 1.70 per sheet of paper and it didn’t even print the right size (11 x 17) even though I made sure to change the size before printing ( I’m assuming they don’t make sure the printers have this size of paper). If she doesn’t want to do her job then why is she even working there?
I prefer this Staples location for Amazon returns. It's convenient due to its proximity to Penn Station and I can drop off items on my way to/from work.
This location has always been reliable for me, and Amazon often refunds me within a few hours of item scanning. I've never had any problems with the staff. They are always courteous.
I’ve had good experiences with the Staples Print Services but will never go back to this location
There was a problem with my prints and they could not have cared less even though I stressed that I urgently need them. The manager (dark hairs, F) was unnecessarily condescending. I told her that at any other Staples location I would receive help and she told me that this is not her problem
I told them that I order from their company almost every week with large orders and that they might lose me as a customer but the manager did not seem to be interested. This would never ever happen at a small business
On top of that, they did not cancel my order which made me lose close to $150
I went there to drop off an Amazon returns. After that I went upstairs to check on the clearance section. I found an item that I liked and I went to check on the price. The price on the register was $20 and I did not like it because I found it cheaper online. I took the item and went back to the clearance section to put it back on the shelf. A Staples employee suspected me of stealing the item and was acting very nasty towards me. I never steal. He approached me in a way that I am some kind of a homeless looking person.
Staples, that I why I do not go to your stores anymore because of the staff that you hire. If I could I would leave zero stars or even minus rating.
0 stars. The girl at the printer service has the NASTIEST attitude. Even when I was TRYING to be nice. I work in customer service myself.. i get it. But the attitude and frenziness for picking up a print is insane. She also had the audacity to tell me “have a nice day” while she had me waiting for my order when it was right in front of me. If you hate your job, you might as well quit.
went to the staple booth at the javitz and the reps mentioned the 34 street location. I came across this handsome gentleman who could sell a salesman a pair of shoe strings. He told me his name was AC and as he showed me the different items that could be purchased at Staples specifically the one in Manhattan by 34th or 35th Street he made it clear that the items such as the beautiful leather bag which was a backpack was not being sold at the expo. Not fair. I think Staples really blew it this weekend at the travel expo for not selling items. The travel plastic credit card wallet type thingamajig that you'll see in the picture was awesome perfect for traveling and the way AC described it as far as how to use it was just worth sitting and listening to him. If you're looking for a sale listen to AC of Staples he'll make sure he takes care of you. Come to think about it his name on his name plate was Anthony. It's a shame that whoever was managing Staples from HQ this weekend, had you only allowed your representative to sell the items you would have made a killing. So many people came to AC as well as the ladies and asked about the different items that were on display. But we were all disappointed when we were told they're not for sale here at the expo. I just want to say staples you guys should listen to AC when he talks he knows how to make a sale.
Visited on april 22nd 2025 at 3:30pm to inquire about a samsung ssd. The lady in there apparently didn't want to bother checking or helping in any way, so she was just : we don't have that brand, end of story!!!
Rude, lazy and ignorant?!! Corporate Staples, you are losing money by ignoring the matter of the attitude of such sales employees.
This Staples is located very conveniently. It is clean, well stocked and never too crowded. However, the staff is not really useful for anything. For ex: I was looking for a tape that i could cut and use to modify posters. The staff just showed me liquid and regular tape and said they would have nothing else. After i searched more, i did find several other useful types of tape. If you ask me: fire the staff, replace them with computers and lower the prices.
Thank you Staples for having the printing service for my personal copies! I would've been up the creek without this service, it was quick and easy to use!
The cashier was friendly and told me I will get more points with the app and coupons. No one ever told me that. It didn't seem anyone was working there.
Once again, Staples has provided the exceptional customer experience for me. Product availability, professional customer service, rewards and a speedy checkout made it a perfect visit this New Yorker on the go.
In regards to the print shop over the phone customer service, it’s nonexistent. The woman who picked up the phone a moment ago (at the store) was determined to be brusque and annoyed from the start of the call. This is not service. I called their 188 number to cancel my order, and the professional, attentive agent cancelled for me. Shining difference from my previous call.
The stress of getting a same day print order in before the cut off, just for them to cancel it bc their printer is broken and tell me try another location. Thereby delaying the whole process.
A company this big shouldn’t be taking print orders for locations that cannot do them, it’s that easy.
However there is 0 customer support for these issues, so now my print order is delayed and I’m still paying the same amount. Nobody can expedite it quicker or have the cost reflect the services provided
I am very disappointed at this store. I did Amazon item return at the store several times. Some of them are not good, looking mad, unenthusiastic, and not speak anything. I returned 2 items. The guy put them altogether. Later on, Amazon said I did not return both, which is strange. I ended up not getting refund for 1 item. I will never come back this store to return amazon items or purchase.
I went to this location hoping to order some emergency business cards before a business trip and the copy department manager couldn’t be more rude and unprofessional. When I arrived to the store it was 12:03pm and they said it could be done only until 12:00pm.
I can understand the fact that they couldn’t make it, but no their unprofessional way to treat people. I wonder who qualified that lady to be a manager because she is horrible towards customers.
The only good thing they had done for me was to recommend me to go to FedEx. What a difference, the person who helped me was very nice. If you need business cards for sure this is the place to go. They were done in less than 30 minutes and the price was better than the one I was going to pay at staples.
I really love the Staples on Broadway in the East Village (10003). Jesus in particular was an excellent customer service representative. I highly recommend this store! :)
I am very disappointed. I placed an order to get a small poster printed (costed $17 which is ridiculous), I went in to pick it up, they said It’s not ready and if I wanted it that day I would have to pay a rush fee… the employees were standing around, idle, laughing and chatting, there is absolutely no reason it should not be ready. Nonchalantly, she said “you have to come back tomorrow” I am literally pissed because I traveled by train from uptown to get to that Staples.
This is a smaller store, but it has everything you need. Great organizational options to keep documents in order. They carry all types of paper, including textured paper. I have not used their printing services. I recommend the Poppin collection.
Everyone always knows what they're doing, and they go out of their way to make things work out if there's a problem with an order. I've printed posters, postcards, business cards, theatre programs, flyers, all sorts of things for about 10 years now, at the Broadway and 81st St store - they are the best!
125 W 3rd St, New York, NY
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