Eudine & Antonette in printing saved the day!!! I messed up my order and they fixed it for me in record time. The job turned out PERFECT for my event and I am beyond grateful. Loyal customer!
Went to Staples in Union Square late last month as I had computer issues. Guillermo is a great tech. Went over my computer and explained about Windows 10 leaving. Also showed me comparable computers for when I decide to upgrade. He was friendly, professional and explained what he was doing when on the computer. Highly recommended if you're downtown. Great store. Reminds me of the one back on 5th Avenue years ago
Unfortunately, Staples seems to be downsizing. At least four of my "go to" stores in Manhattan have closed in recent years, so I am pretty much restricted to shopping at their Union Square West location. Personnel are nice enough, but there aren't too many of them. The place is seriously undermanned. Yesterday I had to wait to make a purchase because there wasn't a single clerk at any of the cash registers. But the place itself is clean and seems to be well organized.
All of the staff here are amazing, but Ray and Tyson are exceptional. They are quick and efficient when the situation demands it, and they slow down and take time to work with customers as they see fit. Genuine, positive guys that always have me walking out the front door with a smile on my face. Staples, I hope you know that you got a couple of gems.
The team at Staples Union Square is absolutely amazing! They’ve always gone above and beyond for me, and even sponsored me with coloring book prints during my campaign for Ms. Full Figure USA. Everyone there is so kind and helpful, but I have to give a special shoutout to the print shop team — they’re truly the sweetest and made the whole process smooth and stress-free. I’m so grateful for their support and can’t recommend this location enough!
Friendly staff, they are knowledgeable, caring of your needs, and ready to assist in any situation. Recommendations are provided and prices are reasonable.
In my opinion it’s no reason for staples to ask for my number to text me when the order is ready if they are not going to keep up with the orders . It’s absurd to advertise same day business services and the order is done in the evening and/or not done . Let’s talk about the customer services as to how I’m able to wait 23 mins for someone to look up a six digit number is unacceptable. It’s not fair to have to be treated with that much delay you don’t even receive when paying a phone bill for that reason alone myb headquarters needs to do some investigation there if the employees there September 9 ,2025 don’t want to do their job . The services provided at the store at union square provides customer service related care ,for the employees of the store to act bothered by services your established provides it’s crazy ; the safe thing to due is close the store or educate the workers for respect because even though your getting the 27 dollars for the business cards I ordered yesterday I would never come here or suggest it due to phone services
Ethan provided excellent customer service! He clearly explained the reward points program and helped me choose a great printer. Very professional and helpful. Thank you!
I had a terrible experience at this store. While I was checking out the woman was so rude to us. She literally threw all contents of our over $200 order into the bag. Would not return.
I wish I could give 0 star, but unfortunately I can't. Unprofessionalism to the highest! I usually come here to print pictures, documents, laminate stuff etc. Today I came to do one of the those, and I was met with one of the most unprofessional associate one who didn't feel like working. His exact words to me was "we dont do that here, we never do that".. what if i was a helpless elderly who had issues seeing? Is this the treament I would have gotten. The associates rather stand around to gossip about what they're doing after work and how long they've been with the company. Please do better!!
Walked in to get a headset. Should have taken no more than 10 mins. Instead, 2 different associates told me I had to speak with the one person who had the key to the case. He was busy taking a photo for a girl who was on her second set of pictures. I guess she needed multiple tries until she was happy? I didn’t bother to wait. Apparently out of the 10 employees walking around the store, only one has the key? Ridiculous. I guess I’ll get it from Amazon, less money and faster.
UPDATE Aug 2025
Just stopped by at lunch time. Really busy but lots of help on the floor. Got assistance fast and had a very friendly cashier who price matched some items that were less on the website. Totally different experience from last time, glad I tried the store again.
The union square Staples store has horrible customer service. They have hardly any staff and I had to search for someone to help me for 15-20 minutes. I wanted to purchase a label maker and showed the associate the one I wanted. He told me to wait in the isle saying he would bring the product over to me after he retrieved it.Instead when he came back, he called across the room he left the item at the cashier station. I paid for it, got it home and opened the box to find only the device was there, no instructions, warranty and no label tape that is supposed to come with it. Also at the cashier they were very aggressive about purchasing Staples insurance which I didn’t want and was bullied into buying it. My advice is to go to other Staples stores and bypass this one
Big thanks to the amazing Mercedes and Ray for making the photo session so smooth and enjoyable — your professionalism and attention to detail made all the difference!!
All of the staff were very friendly and willing to help. I especially appreciated two staff at the printing services who gave me advice on my print order and quickly reprinted it on the spot. For such a central & busy location, and it being 30 mins to closing, I was super impressed by the service, it even went as far as making my day.
The cashier at Staples Union Square gave true customer service. The young man was cheerful and courteous during our interaction, something you rarely experience. I left the store with a smile on my face, feeling good.
As a customer who has visited different Staples stores, I have never received such professional service as the one Kenny provided me today. He went above and beyond to make sure my project turned out well. It’s important to recognize employees like him who go the extra mile.
I love this store. The sales staff is very helpful, courteous, and knowledgeable. There is a wide variety of products to select from. The check out is prompt. The awards program is great.
I arrived at 6:30 to print some very basic documents for an event. At other Staples locations, this usually takes 10 to 15 minutes.
This time it took over two hours, and it was one of the most stressful experiences I’ve ever had. The staff member who assisted me was unhelpful from the start, giving me unclear instructions that led nowhere.
After an hour and a half, he finally decided to help — and it took him one minute to complete the job. Unbelievable.
To make matters worse, I then found out I couldn’t even cut the prints he had just given me.
The staff had zero willingness to help. It was honestly embarrassing.
The staff at Staples Print and Marketing have been printing the work for my announcements and art exhibits for years. They have created hundreds of beautiful high quality prints , always in a timely fashion. I am extremely grateful to Antoinette and the whole staples crew and can not imagine how I could complete my projects and exhibitions without them.
Staff was very chill and helpful!! Went there for work and my PHONE died mid call and they let me charge it there for 10 min and helped me find the product I was sent for! Very helpful staff shoutout to lightning god
Had exceptional service from Montana today. She deserves all the praise for not only helping me out but the incredibly friendly manner that she did it in.
Insanity how poor the service is. How can you have an entire printing department that doesn’t know how to operate their printers or computers. Spent 11$ to not even print anything. The printer jammed, they need a receipt to refund, but I can’t print that because the printer is jammed! A lot of people around with nobody doing a single thing.
While the staff are generally friendly, do NOT use this store for mail services. You have to stand in the print line to pick up mail and it regularly takes 10-15 minutes to pick up the mail.
My friend and I went in this Staples because he wanted to buy a paper shredder. He lives 2 blocks away and has been a frequent customer there. It was 2pm on a Saturday and it was not crowded. We waited for over 30 minutes for someone to help us and this was after the manager(who was helping another customer)acknowledged us. We left with no shredder and very aggravated.
125 W 3rd St, New York, NY
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