What clients say about Pine Hollow Auto Care & Service Station in Oyster Bay Township (NY)
Pine Hollow Auto care is my go to shop. I really appreciate the team here and all their efforts. They truly go above and beyond expectations when it comes to repairs and customer service. Honest work and fair price. They truly are a complete service center and they took care of my vehicles without any worries. I recommend Pine Hollow Auto Care to all my friends and family. Thank you for everything.
I seriously 100% recommend this car service station honest people they do the right job and they don't do unnecessary nonsense. They have been very good to me. I Would never use anyone else. They are fantastic and they do the work quick they get it done. There's no lack of time. It is amazing. Mike is very sweet. He gets back to you in a timely manner very professional place. I can't say enough good things their knowledge on all different kinds of vehicles is also great. I brought them a 16-year-old Mercedes-Benz that had been sitting for a few years and they got it up and running and they did not break my bank.
I bring my wife’s car and my children’s cars here. They are friendly and upfront with prices. If there is another issue they may find they will contact you and let you know what they found and how you would like to proceed. Priced fairly and the work is completed in a timely manor. I also bought my daughters first car here and it’s bee a year and no issues. Very happy to recommend them to you.
I had a very disappointing and frankly shocking experience at Pine Hollow Auto Care.
About a month ago I brought my diesel truck in for a basic oil change. I was surprised when the bill came to around $500, but since I’m new to New York and diesel services can be more expensive, I gave them the benefit of the doubt and paid it.
When I left, the owner told me I could come back anytime for a quick New York State inspection since they had already “looked over the entire vehicle.”
So I returned this morning right when they opened at 8:00 AM for the inspection. Right away something felt off. The owner wasn’t even sure whether his DMV inspection machine could handle a diesel vehicle, which made me question why I had been told to come back in the first place.
He then checked my front window tint and showed me it measured around 23%. I understand that New York requires about 70% light transmission, and I explained that I had just purchased the truck in Colorado and recently moved here.
He walked me out into the shop area and showed me the reading. I told him I didn’t want to waste his time and that I could simply remove the tint. I started peeling it off the driver’s side window and it came off easily in about a minute.
When I moved to the passenger side and began removing that tint as well, the owner suddenly started screaming at me, accusing me of being “entitled” and yelling about how I had no right to do anything in his shop, despite the fact that he was the one who had just brought me into the shop area moments earlier.
It was one of the most unnecessarily hostile and unprofessional interactions I’ve had since moving to New York. I was trying to save both of us time and make it possible for the inspection to proceed.
For context, I’m not “entitled.” I work extremely hard for everything I have, and my family and I are currently even living with my mother-in-law while getting established here. Being spoken to that way by a business owner was completely uncalled for.
Between the extremely expensive oil change, the confusion about whether they could even inspect a diesel vehicle, and the aggressive way I was treated, I cannot recommend this shop.
If you value respectful customer service and transparency, I would strongly suggest looking elsewhere.
Thank you for taking the time to respond.
I’d like to clarify a few points from my experience, as my review reflects exactly what occurred from my perspective as a customer.
First, regarding the original visit, while I understand additional items were included, there was no clear expectation set beforehand that a routine oil change would approach $500. As someone new to New York, I chose to trust your recommendation and proceed.
Regarding the inspection, I did not “dictate” anything. I referenced the prior visit only because I was told the vehicle had already been looked over and that returning for an inspection would be straightforward. That was the basis of my expectation.
On the tint issue, I fully understood the requirement once it was explained, and I immediately took steps to resolve it myself so as not to waste time. At no point, prior to beginning removal on the driver’s side window, was I told that I was not allowed to do so in the shop. In fact, I had been invited into the bay area moments earlier.
The situation escalated not because of policy, but because of how it was handled. The tone shifted abruptly and unnecessarily, and I was spoken to in a way that felt hostile and disproportionate to the situation. A simple, calm request to step outside before continuing would have avoided the entire interaction.
From my perspective, it seemed the urgency to move my vehicle out of the bay for the next job contributed to how the situation was handled.
I respect that shops have policies, insurance considerations, and regulations. However, clear communication and professional conduct are just as important. Unfortunately, that’s where this experience fell short for me.
I appreciate your willingness to respond, but my review stands based on how I was treated during the visit
I want to say thank you to the entire shop my BMW needed front end work done and I took it into Pine Hollow auto I was told what was needed and from then on very professional and very knowledgeable and straight forward kept me up to date . The price was also right on target thank you again
Hedy Ian and the rest of the staff
Will definitely do business again and highly recommend
My warmest thank you
Teddy is an outstanding guy there was a mistake and possible miscommunication with the work that was done all is well amazing service and outstanding communication.
We were in the Oyster Bay area from Delaware for a funeral when my alternator died on my Rav4 on a Saturday on the way to the grave side service (about 11am). A local friend gave me Pine Hollow's #. The mechanics came out to my location, installed a new battery & ordered the alternator, belt & tension pulley. Got me back to their garage and had everything installed & ready to go before 3pm. All at a reasonable price. I was able to still go to the funeral after party without major disruption to my day. I cannot thank them enough! These guys are fantastic! The local family who gave me their # has been using them for years.
Wife went in for an oil change with her leased car, came out with a $200.00 bill. Upsold her because she didn't know any better. Horrible way to do business...
It's refreshing to deal with a business that has integrity, Mr, Hedy takes the time to explain what options are available. The staff are upbeat & enthusiastic.
No Drama just honest fairly priced work. I wish others would emulate this business model there is plenty to go around without the dishonesty & drama.
If you know better, you know you're being ripped off! Hedy has a very nice mannerism while he's lying to you about the work your car needs. Avoid this repair shop!!!
Hedy, Michael, Ian and staff run a top notch shop. Any type of auto repair they are the best. They are extremely knowledgeable, honest & fair on price. I would highly recommend Pine Hollow Auto Care for any car repair needs.
I took my '99 Sienna to the Pine Hollow Auto Care shop and I am more than satisfied with the performance of the employees as well as the store owner, Hedi. They handled us professionally and they completed the task on the same day that I gave them my car. They did my timing belt, side mirror, sound system and brakes. Their employees are friendly and informative, making you feel like your vehicle is in good hands. They walked me through the repair process and gave me clear options to help me decide what needed to be done and what could wait for the future. Money well spent.
91 Pine Hollow Rd, Oyster Bay, NYAuto repair shop
Website
