Sagamore Collision - 91 Pinehollow Rd, Oyster Bay, NY JunkYard in Oyster Bay Township (NY)

Sagamore Collision has some of the best customer service I've experienced in a long time. Not to mention they are a certified and recommended body repair shop for all manufacturers. They were able to locate and contact on my behalf the person's insurance company who hit my car when my own insurance company was no help. They handled everything for me start to finish. My car looked better when they were done then before it was hit. They even took care of some extra small damage areas on my car. They were communicative, responsive, super friendly, accommodating, and very professional. They set me up with a rental car, and when my car was finished, returned it to me spotless inside and out!! I can't say enough nice things about them, especially Eddie, Gary, and Sharon, they truly take pride in their work and care about their customers. Very highly recommend!

Very bad experience Very unprofessional They took money from my insurance for the job they didn’t do as it was claimed or proposed to be done. I spent money to reinspect the car with another body shop and get detailed report. I will take them to court.

they painted a panel that I specifically instructed not to paint and I was left with a car that has very poor paint job. they offered no help to correct their mistake.

Can you say above and beyond??!! This place is unreal. I don’t think I’ve encountered a more competent small business in my life. Could not be happier. I brought my car in for a dent repair and they gave me back what looks, feels and smells like a brand new vehicle. It is as clean and as the day I bought it and the paint looks like glass.

So we had a crazy storm, I left home around 5am since it was still dark I somehow managed to drive over a tree which was stuck underneath my truck with the length so long it came out the front and back. This was a big boy. Anyway, I called 911, they called Sagamore and quoted me $200 to lift me up and get me off this thing. Sagamore showed up in 15 MINUTES!!! When does that EVER HAPPEN with tow trucks??!! I was met by Gary who did everything in his power to un longe this tree. On the mud, back and forth, I felt terrible. Long story short he freed me with no damage to my under carriage and when I asked how to pay he tells me don’t worry you have enough going on. I couldn’t believe people like this exist. I wish I had cash on me for a tip, but I will be recommending this business forever. That meant so much to me. Thank you.

Had an amazing experience with Sagamore Collision. First time that I have done business with them and they came recommended by a family member. They did excellent work on my 2018 Tesla S. The work was done in the time estimated and the car came out perfect. Charlie was very responsive and easy to reach. This was the best auto body shop that I have dealt with in 35 years. Highly recommend these guy!!!! A+++

Great experience working with Sagamore Collison. The staff is very good and easy to work with. I highly recommend them, especially if you need a Tesla repair. Thanks to everyone at Sagamore!

Sagamore Collision did a fantastic job on the repairs to my 2019 Mazda3. The car looks new and is gorgeous. I highly recommend them-everyone is so nice and Gary (and the rest of the staff!!) was incredibly accommodating- I always felt as though I was in good hands. I would use them again without hesitation!

Sagamore is an excellent body shop to get your work done. I had paint and body work for my Tesla Model S done there. My car looks better than new. Joe and Charlie both were very professional, available and courteous all the time. Even the front desk staff was excellent. They dealt with insurance directly with no hiccups. Recommend them to anyone anytime.

I've been going to Sagamore for about 6 years now, and they absolutely never fail to disappoint. Super reliable, the staff are incredibly kind and accommodating, and they make you feel right at home. They treat customers like family and that's hard to come by these days. I sent my car in after an accident and my car came back looking better than when I had originally bought it. Parts were fixed and my car was finely detailed. I couldn't be happier!

Went to them because they are Tesla authorized. We’ll, I could not have asked for better service and my car came back looking so much better. Not only did the fix my car that had been sideswiped, they also detailed my car. It was spotlessly clean and shiny. I can’t say enough good things about them.

Took wonderful care of my Tesla after a collision. Made the care look good as new in a timely manner, and did a wonderful job detailing it afterward! I would absolutely recommend this place, they are very professional and will take great care of your car.

I had an accident in my 2020 Jeep Compass. It was my first accident in 15 years. It's also a 6 month old car. I had absolutely no idea what to do. A coworker of mine highly recommended them, and I'm absolutely glad he did. I can't say enough good things about Sagamore. Nicole walked me through everything, she made all the necessary calls for me (car rental, insurance company to sort out the assessment, etc). The car took longer to repair than anticipated, but in the world of covid, and a snow storm, it's not surprising. I also called them pretty frequently to ask if it was ready yet, and they never once made me feel like I was annoying. When I picked up my jeep, it was beautiful. There was one small scratch, but they buffed it out for me. No issue. The ONLY thing I suggest for everyone is check over your car after it's done. Things happen, and I don't blame anyone for that. I hope I never have to use them again, for obvious reasons, but I highly recommend them for anyone who had the unfortunate experience of a car accident.

I received the worst service possible for my brand new 2020 Jeep, I only had the car off the lot for 2 total months before it was crashed into on one side. From car rental to standard service, pretty much nothing went right. My vehicle was quoted for a 30 day fix. That turned into 4+ months of me without a vehicle. I was completely overcharged for my rental due to this problem which was the least of my worries. Every time I called they would tell me one more week and we’ll have the car complete. This was not the case. I received an attitude pretty frequently from the receptionist even though the mechanic was pretty friendly. When I finally received what was a brand new 2020 Jeep, all 4 sides of my bumper were scratched Up, the interior was disgustingly dirty, steering wheel scratched etc. they promised me they would order in new bumpers and clean the interior for me but will have to charge extra to insurance. We agreed on that and I’ve now been waiting 6+ months for my new parts to come in, I don’t believe they even ordered them at this point. They really just didn’t seem to care much for me or my vehicle and I would absolutely never recommend this place of business to anyone.

Eddie and the guys were great! They have done work to two cars and they have been extremely helpful in taking care of all the insurance claims for one car, and on the other car, they gave me a new hood and did an excellent job on the paint job and completely cleaned the car. They had both cars ready when promised. Just moved to OB a year ago, and they will be my collision repair team for life! Thanks Sagamore Collision!

This is the one and only collision shop that we will use - The staff to tow are clean cut and courteous. The front office staff is efficient and professional. They Walked us through what would be done step by step. Had all the paperwork prepared and waiting for us when we arrived. They took care of all the insurance headache and the car was ready in less then two weeks! The body work is seamless - perfect. It is impossible for anyone looking at the truck to see where or what was touched by Sagamore. And the interior detailing is unbelievable. Our truck looks like it just rolled off the dealership floor. This is the third vehicle we’ve had work done by Sagamore. If we find ourselves needing work done again in the future Sagamore is the only shop that we will use. No other shop compares to the attention to detail that goes into the repairs done there. Honestly do not think there’s a better collision/repair shop around.

Sagamore did a wonderful job. My cat looks brand new. They were fast and efficient and very easy to deal with. They aided me with the insurance company and handled the rental and all the details which made a stressful upsetting situation so much easier. Thank you for the excellent service.

From the moment of my accident, and all the way through the repair process, the team at Sagamore Collision was prompt, professional, and 100% attentive to all my concerns. The gentleman that towed my vehicle was onsite within 20 minutes and I had a rental car within 90 minutes of my accident. The front staff were wonderful and addressed all my questions and concerns promptly and managed all the insurance paperwork. When it came time to pick my car up, the team at Sagamore had it ready and warmed up for me. The detailing after repairs was impeccable - my car hasn't looked this beautiful since I drove it off the lot. Sagamore made what could have been a major inconvenience, absolutely painless. This is the only place my family and I will use. Sagamore Collision gets my highest recommendations; they exceeded my expectations in every respect.

I had a problem with my side door on my van. They took care of me quickly took care of it immediately working with my schedule and I am more then satisfied with their work service and kindness.

Very happy I chose Sagamore Collision from the list of certified auto collision shops from my dealer. They provided BETTER customer service than my dealership by always taking my calls and answering any questions I had. Sagamore was extremely accommodating to my schedule and even detailed my car so when I received it, my car was like brand new. Thank you Sagamore!

The entire staff especially Gary take care of your car like it was their own car. The professionalism, courteous service and excellent work put my entire family at ease and my 2012 Charger looks brand new. I would recommend this place to anybody and everybody they are the best!!!

This was my first time at Sagamore, and I couldn't have been more pleased with the service I received from Eddie. Honest and timely are traits that are hard to find these days, but Sagamore and Eddie were both. Definitely recommend this shop.

Would love to recommend this as my premier auto body repair shop. Had both my BMWs repaired there and they did an outstanding job on both. I would like to thank Gary and Eddie for taking great care of my two baby's and the entire staff . Special thanks to Nicole with all the paper work I couldn't have done it without you .

Sagamore is a great group. I’ve had several cars repaired there. Trustworthy, fair, excellent work.

I had a terrific experience with Sagamore. They were professional, honest, reasonably priced, nice to deal with, and responsive. The work was very high quality and done in a timely manner.

If you want your vehicle to be returned to you. In PRISTINE CONDITION. Sagamore Collision is the place!!! I have had a few fender benders. And Gary, Eddie and the crew at Sagamore Collision have never disappointed me. Professional Courteous, Kind and Compassionate. I have been taking my vehicles there for many years. Do yourself a favor let Sagamore Collision take care of you. Michael Bednar

A car backed into my rear bumper with minor scratches and I wanted to make sure there was no damage to my exhaust system. Oyster Bay BMW recommended I go to Sagamore where It was determined that there was no damage to exhaust and they buffed out the scratches for me immediately for no charge. Thank you Sagamore