Just called Parts Authority at 440 Rockaway Turnpike to order the brake master cylinder and they told me will take an hour. I went to the store an hour later and then they told me that the store they order it originally did not have it so they need to order it from another store. Bottom line is I'm waiting for more than 4 hours to get my part. They need to be more organized, I don't know if their computer system is not accurate or what but this is not right for the customers. They are wasting my time and I'm wasting the mechanic time. It's not right.
If I can rate negative stars I would. The parts from here are not cheap and horrible. I have had to come back on the same replacement part 2 times already in less than a month. The 2nd replacement has just stopped working. The part is the blower motor fan for a/c and heating. They know their parts are horrible that is why they do not give refunds on electrical parts. In the height of the summer no a/c.
As soon as I walked in the store Gerson greeted me and helped me find what I was looking for. He was very polite and helpful. I would definitely recommend Parts Authority because of him.
Gerson was extremely helpful he was very polite. He helped me get my car parts in a fast and efficient way. I will greatly recommend him to anyone that is looking for parts. GERSON IS THE BEST!!!
Horrible customer service. I took off to get my car fixed part was suppose to be there had to end up driving an extra hr to a different location and guess what the mechanic is gone for the day. Thanks for the great experience NOT
This place is a joke Mike and his guys couldn’t get me a battery after a week of back and forth and delayed on there end there is an advanced auto up the block save yourself a headache and get your car fixed faster without this place
Workers are extremely helpful, efficient and very polite. Every time I visit this store, I always have a pleasant experience. As a female, I know very little about my truck. So it’s nice to know they will go above and beyond to help me with my truck needs.
Superb customer service!
You couldnt ask for better help.
They knew exacatally what was wrong and what i needed .
I told them my problem and they solved it.
Prices are better than fair.
I wouldnt go anywhere else.
Best in town people always ready to get what you need . even if you not sure what you need they go very deep to help you any way they can even with pricing ,try it a recommend it.
Great customer service..they give you good recommendations and helps as best they can! Can't complain when they haven't messed up 1 order in years of going
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