I was traveling from Albany to Buffalo and on the 90 realized the wipers were not going to work for the rainy commute. I had trouble installing wipers I had bought and Adam was fantastic, he went out of his way to ensure we had properly installed them, even though he wasn’t obligated to do so in any way!! Truly great customer service and if I was a local, I would be there more often. I have many friends who travel to Albany for work through the SUNY system and will recommend them to this specific NAPA if they have any needs along their route. Thanks again for your kindness and compassion Adam!
Fantastic. Thank you so much. 5/7 I ordered an aftermarket oil filter housing for my RAV because literally while my guy in St. Johnsville was doing my oil change in his driveway, the plastic OEM JUNK must've cracked on re-installation. Oil shot out like Ol Faithful upon engine start. I never screamed so loud yall probably heard me in Palatine. But the geniusy thing was my dude literally JB Welded the hole in my plastic housing. Within the time we walked to Dollar General for oil it was dry. Refilled and we were on our way to grab our replacement. What a trip. Constantly scanning the dash for lights and glancing at the rear view, making sure I wasn't leaving a trail behind!! That's why I came all stressed out, I'm soooo sorry guys!! Thanks again. Will return.
Ordered parts off the internet. Get a message already. Drove from Sharon Springs per internet open until 5:30. Arrive 5:08. Closed up tight. Sign on the door "new hours". You need to change your hours on the internet since I left work early!
Very knowledgeable parts store with workers willing to help you solve your automotive problems. Good inventory so you don't have to get your part ordered and come back, which is rare these days!
So my computer on my vehicle got wet and was toast, they said it would be a week and around a $100 dollars after stopping by and calling them it changed from 1 to 2 to 3 then ended up being over 4 weeks and the price kept changing as well. To top it off they sold me the WORNG part! Found out after they sold it to me. They won't take returns on electronics even if they get the WORNG one FYI!
I will never go into a napa auto parts ever again based on there treatment, nothing could fix there nonchalant attitude and it's not our problem reasoning.
Traveling back to Ohio in a heavy downpour. Stopped to get new wiper blades so I could continue. The gentleman behind the counter put the wiper blades on for me in the rain
We were 3 hours from home and our wheel bearing on our trailer park was completely gone when we pulled over for a rest stop. Called these guys 15 minutes before they closed and they stayed open an extra 45 minutes for us so they could help us get back home. Thank you for everything! You are the best!!
Called up 15 min before closing. Was about 15 minutes away. Owner stayed open late to help us match a wheeel baring for my car trailer that broke. We were 3 hours from home. Excessively helpful and friendly. Even taught us how to pack the baring.. you need parts, go there!
I had to get a rain check for a case of motor oil , out of stock they said . I went outside and the guy behind me carried out the same exact case i requested and I asked him how did you get that . his reply was they must know me .. well that's OK because I will never buy another thing from that store if they show such obvious favoritism .. there are so many other places to shop .. the prices are too high anyway
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