Mark and his team at Chili Automotive Repair are always the best choice for all my auto diagnosis and repair needs. It's good to see honest professionals in our community that work so hard to provide us with the services we need, when we need it. It is local businesses like Chili Automotive Repair that we need to support! Thanks Mark!
Always feel a confidence after my service that everything is done right. Mark and company are very professional and personable. I highly recommend them for all your auto needs.
Scheduled a car inspection and dropped it off the night before. I got a text when they finished the inspection with a link to a very detailed report. They not only ran a state inspection but completed their own detailed inspection. The report included pictures of issues and even recommendations based on the cars age and mileage. They recommended these items in the report but never pushed in on me as necessary. Very impressed and will be taking my car here for any future repairs and inspections.
Chili Automotive is great. The staff are knowledgeable and kind, taking the time to explain issues and offer a variety of services to resolve. They communicate timely while being supportive. The team and shop are a valuable asset to the Chili community!
A friend recommended your business. What a welcome change from my former experience.
Your staff are friendly and knowledgeable. I
am treated with respect. I trust you.
Mark,
Jim Peters and I were great friends with Bob and Joan Forth, even before they married. Jim mentioned your service to me just last week, so I called and spoke to Ed and set today for 8 a.m. I left at 9:30 as Teri was pulling into the drive way.
Let me simply say Ed is a great frontend cool and collected guy, and covered tire issues in relation to all wheel drive and uniform tire types, models, pressures and wear. The mechanic did a very complete review and mentioned milage potential aspects to consider. One that was mentioned was the battery ware, which I did have replaced very recently, and Ed mentioned I should go through the mechanic issues pointed out on email. The battery was one. The entire time spent was near 1-1/2 hours, and I'm happy to know that everything seems in good standing.
Your operation is certainly top notch and a very close access compared to Van Bortel, but I bought their warranty extension to use up when I bought this car 2 years ago
Give Teri a kiss from Earl and Sharon Krause.....guessing that the least time we saw her was playing cards at the Hilton house, or Conesus Lake. We were living on Cape Cod for 25 years, post Kodak. Jim and Bob did some work converting a tax prep office (former owner) into a bedroom accessible from inside the Cape house.
We are in the Fallone tract off Whitter Rd., Ogden.
Always friendly and professional - will come back again! Special thanks to Mark and Ed for quick turn around work, and explaining the fine details of what was done. Thanks for always going above and beyond the expected service!
Austin Tait
I got an oil change and a tire rotation. They’re over priced here. I tried calling them asking why it was so expensive and the guy at the counter got angry with me and wanted me to 3 way call valvoline for the prices. So I called a lot of people. These guys charge 161 for a tire rotation and an oil change. West here auto I called and told them my car make and model and made sure they know it receives 8 quarts of oil. They charge 127. That means a dealership cost less than them. I called Vern’s auto for same thing they also charged 127 for same services. I called valvoline for the same service. They charged 130 for the oil change but they give a 25$ coupon so it was 105. They normally charge 30 for a tire rotation but my vehicle weighs to much for them to do a tire rotation. So to break it down. 127 for a dealership. 127 for a mechanic shop just like this one. 135 for valvoline. 160 for these guys to do it. These guys did a fine job on the tire rotation and oil change but they truly charge to much. Second time I got an oil change from them. I didn’t realize the cost the first but I noticed the second time so if you want to be over charged for simple services go through these guys.
Very friendly staff, easy to make an appointment and great service. I’m new to their shop. I’ve only been there twice, but I am very, very satisfied and will continue to bring my car there for service.
I take all of my cars to Chili Automotive. These guys are GREAT! And to top it off... I trust them and what they recommend. Dealers upsell and over charge. Honest and Fair pricing, you should give them a try.
The folks here are friendly and take great care of your vehicle. They discuss the status of repairs and provide realistic advice on what can be done. There's no hard sell and they send you a detailed report with pictures so you aren't in the dark about what's going on. Lastly, the price is reasonable for car repairs and I can be confident in the work they do. 10/10 for friendly service and piece of mind.
I cant say enough about my experience here. Recently bought a car for my nephew for college and it needed some help. It had been not driven awhile and needed brakes, inspection, oil change, and a series of little things due to its age. They kept us up to date on it all, explained it all and got it back in safe driving condition for him. What really Impressed me was the owner came out and showed my nephew how to check the oil and when to do it. Its his very first car. He took time with us he didnt have to. I would highly recommend Chili Automotive. Thank you for making this a happy experience.
I’ve brought two vehicles to chili automotive and both times I’ve been more than pleased. Their attention to detail is top notch. They’re caring, considerate and understanding.
Always honest and amazing service. They charge more than some other places I've been, but the cheap places broke my car for real.
I'm always happy to pay for their work. I love they're diagnostic reports they give to customers.
They will be working with our cars (2002 Camaro and 2024 Hyundai Elantra) for years to come.
First time using Chili Automotive, pleasantly surprised 😊 Ed was super helpful getting me in quickly for a transmission concern, very helpful with explaining the problem and the solution. They solved my problem and did a complete evaluation of my 12 year old car to allow me some suggestions of things that may be concerning so I can decide the future of whether to keep the car or to trade in for another vehicle…. Great Service
Chili automotive promptly investigated my vehicle’s issues and provided a quick turnaround on unexpected repairs. Ed was thorough in providing responses with diagnostic findings! This team is great!
Honestly the service was not the best for inspection. We chose it because it is close to our new house. Was told if we come first thing in the morning it would be done "quick". I was told only 1 person in the waiting room at a time so we went home and waited 4 hours for a call back with a very thorough inspection with things about the car we didn't ask for. But it is great to know all the details. Inspection failed and they said we still pay $21 and a $112 diagnostic to LOOK to see how much it will cost to fix the things that failed, which is a parking break that slightly slips and wipers. I said we will just pick up the car, they said "we'll give you a call back when we put it back together".. 3 hours later. No call, I finally called and they said it was ready and that they tried to call us back a little bit ago. (They didn't)
Brought the car to get inspected somewhere else a few days later, it passed. And it sure didn't take all day to do so.
My main issue here is that Chili Automotive put the failed inspection report and all the "issues" about the car on the cars record to all of New York shops, this is not required. Our trusted mechanic an hour away that we had to drive to due to this issue claims it's so that we get the work done at their shop.
Just wanted to say that this was one my first time coming to Chili Automotive, and it was incredible. The evaluation notes and pictures of my vehicle were like nothing I have ever seen before from a car repair shop. It was unbelievably detailed and really showed the issues that were going on with my car at every level of urgency. Ed was so kind and even explain went over the whole evaluation in detail. I will be using this shop in the future for all my car matters. If you want an honest and reliable place to take your vehicle, I highly recommend Chili Automotive.
I took my car to Chili Automotive for the first time after being uncertain of the quality of work being done on my car at another local place. Ed was friendly and helpful and listened carefully to the issues I was having with my car. I felt they were very transparent, providing photos of the problem areas and even an overview of potential issues and maintenance for the future. This was the first time I have ever had an automotive repair business take that level of care and thoroughness and then also provide reporting I could see. He explained everything so I felt confident in investing in the repairs that needed to be made. Thank you!
Chili Automotive Repair was fantastic! They were able to check my car over and give me a detailed list (with photos) and recommendations on what needed managed. They did not pressure me in any way to do additional work. They educated me and gave me options for managing the issues with my car- upfront prices and scenarios that could impact the prices of any work that I chose to have done.
The experience was great! I trust what they recommended and made the list easy to read and understand allowing me to prioritize the work. They answered my multiple questions with understanding and patience.
They were able to accommodate the extra requests for work without any delay. My car came back clean and working great.
Their warranty is not complicated like a lot of other places I have been in the past. I will be returning for all my future work.
We had my 2015 Equinox inspected. Dropped it off the night before. Was added to their electronic messaging system so we would be informed.
The detail to the inspection was outstanding. Pictures were included! We were given information that we needed to make repairs. Never once pressured to have the work completed there. If I didn’t have a husband who was handy I would absolutely trust this company to complete the task!
Outstanding customer service!!
I’ve been taking our 2 vehicles to Chili Automotive for almost a year now, and I waited to write a review because I wanted more than 1 experience working with them. After a few visits with different issues, I’m glad to report they have been terrific each time. They do quality work and have great communication, letting you know what needs to be done and how much it will cost and when the work will be completed. Recently I got a nail or screw in my tire, and I could hear that something was wrong. I drove to the shop and they pulled the metal and patched the tire within minutes. Thanks to everyone on the Chili Auto team for the great service!
On my way to work one morning, I suddenly found myself with tire going flat. I tried to get back home, but it went completely flat right in front of Chili Automotive. Mark, the owner, met me in the parking lot and said he would take care of everything. The shop wasn't even open at the time. I was a new customer and I needed quite a bit of work done on my vehicle. So, I just asked Mark and his team take care of it all. They were amazing! They had my car in the shop that day and called us with an estimate. I was able to get my vehicle back very quickly as well! I was impressed by their professionalism! I will definitely use this repair shop again. I would highly recommend them to others.
