Roadside’s dispatcher and driver were both pleasant and prompt. The driver showed up in the time given by dispatch (20 minutes) and he was enthusiastic and obviously very experienced. I had expected a flatbed and I was a little concerned when he showed up with a wrecker, but he didn’t hesitate to tow it backwards and the plow never hit the ground once. He had no problems towing my 39-year old Jeep pickup with a snowplow 20 miles to my home, and knew exactly where I lived when given basic directions. He unloaded right where I wanted it with no issues. I have no complaints at all with Roadside Warriors.
Fast, friendly and efficient. We had a fleet vehicle break down this morning and they were quick to get us help, the woman on the phone was understanding and did great work. Thank you from one business to another
Glass Doctor of Watertown and Syracuse!
David got me in my truck very quick which was great. The locator doesn't work very good because it showed me being on interstate 81 and when I put the actual address of where I was it sent the tow truck driver to a totally different location. Thank good he was able to call me.
I'm a AAA customer and once again I am very happy with the repeated outstanding service from Roadside Warriors. From the courteous and professional booking with Allison the owner, to the fast arrival of the capable expert Ron who clearly has a level of experience second to none, I highly recommend this company. Thank you Roadside Warriors!!!
Thank you for your prompt response, 10 out of 10 service. David was so sweet and helpful and very quick with getting our car started. I will definitely be using y’all again.
Can’t say I’m pleased with my experience. I called a week in advance to get a large vehicle to the shop the day before the scheduled appointment. Described exactly what the vehicle is, whats wrong with it, how much it weighs, ect. “No prob” I’m told. Agree on a quote and time of day. The pick up time the next week comes and goes and I call to ask if someone is on the way. Pretty clear they forgot. Go back over what it is, what I need, where it’s going, all over again. They say they have a guy with the right equipment on a call but he’ll be there shortly. Okay cool. Their driver arrives not long after, spends 20min circling the vehicle, makes a few phone calls. Tells me he can’t do it, gives me a recommendation on who to call and drives off.
Would love to be supporting local businesses, but the whole thing struck me as unprofessional. I’m not mad they couldn’t tow my truck, I’m mad they told me they could do it, agreed on a time, and failed to meet any expectation and leaving me no time to get my vehicle to the appointment on time.
They were at least responsive and the driver that came was chill and honest.
Gentlemen were very professional and they helped out in every possible way to help me get A truck to the dealership, very respectful very knowledgeable even took a a few moments to help us cover up the windows as the windows wouldn't roll up in this particular vehicle and it's raining out great job. If there was 10 stars I would give them 10 star.
FAST and GREAT service!! James was friendly and professional. The woman who answered my call was friendly and professional as well. I would recommend this company anytime you need your vehicle towed/hauled!! Thank you Roadside Warriors!! I’ll DEFINITELY use you again in the future if the need arises!!
Had my truck towed from Alex Bay Ny to Cicero Ny. Rode down with my driver David. He was awesome. Very polite and professional. I would use these guy again if I need another tow somewhere.
Roadside Warriors is a rare asset—they have been unfailingly prompt, professional, and offered excellent service. I’ve unfortunately required several tows lately due to an electrical issue in my car, and I have always felt like a priority customer, even when they’ve been busy. I’ve never waited more than an hour, which I’m sure may not always be the case with if work backs up, but I’ve been impressed by how well I’ve been treated, and they have always treated me very well. And the service is even affordable! I don’t think there is much more that you could ask for from a business. We are truly fortunate to have a local towing service that cares this much about the quality of the work they do and the customers they serve. One of the rare occasions where five stars doesn’t feel like enough.
Our car broke down just over the Canadian border on Highway 401. Got a Canadian towing company to get us over the border. Used AAA to coordinate a continuation tow to a Lexus dealer in Cicero NY. Roadside Warriors picked up the job and they were fantastic! Our driver James was courteous and very professional. We had to ride in the tow truck cab to the dealership. The cab was very clean and comfortable (not the case from my previous experience). James even dropped us off at our nearby hotel to save us Uber fees. Super great experience! I would recommend Roadside Warriors to anyone needing a tow.
Have been waiting for a jump start at Aurora Rez. ETA at first was 40-70 min. I waited patiently. After that time passed, nobody showed. Contacted my “on star” people and told them they haven’t shown yet and it kept saying eta enrute. After calling them again the eta got updated to one hour and I had to reach out back to the driver and now it’s another 25 min. In soon to be 100 degree weather, not good. There should have been better communication between driver and customer. Especially if this was somebody’s grandparents.
I was way down in Central Square they were in Syracuse and he took the call because he was on his way back to Watertown area or I don't know who else would have came to my rescue and I am so very greatful that they were in the area because I don't know who else my car insurance would have been able to find to bring me back here were I live i would always recommend this towing company because they have helped me out more times even being with Triple A and they sent them to me a few times that is why I give them a five star rating for there service that they give and they are always nice and polite to talk with.
Everyone was very easy to talk to and understanding they were able to tow my car back home from Dexter ny 4+ hours to my house thank you so much highly recommend p.s thank you David for calling to let me know the car made it home and taking excellent care of the car!
I highly recommend Roadside Warriors, LLC! They were prompt and arrived before they said they would.
They gave me a courtesy call when they were on their way to pick up my vehicle. My vehicle was handled with care so as not to cause any damages.
The technician was obviously very good at his job.
Definitely worth 5 stars.
This company is one of the easiest and most professional that I have to dealt with. Glad they were able to yet again come to the save. I was having insurance issues after an accident when they were given the call they were quick easy to talk to you did their job no fuss no muss highly recommend. Thank you yet again for your amazing service.
Highly recommend. Got stuck tonight in a parking lot due to the ice. Called and they answered immediately, quoted 40 minutes but got there in less than 20 minutes. David got my car out and kept all other cars safe. went above and beyond, kind, and quick. Thank you so much
Today my mom and I had our car stall at a gas station. Being 5+ hours from home we called AAA for assistance. David was our tow driver, and he was excellent. He was fast, kind, and the service was affordable. Roadside Warriors even helped us find an auto shop that would look at our car the same day, which helped us get home this evening! We're super thankful for Roadside Warriors, especially David! Thanks again!
There was an immediate answer of the phone when I called them and they had a tow truck dispatched to my location within 40 minutes. The driver who picked me up (David) was quick, efficient and friendly. He was even nice enough to give me a ride back to my neck of the woods since it was on the way to his next call.
Straight forward, fair rates, and professional are the three words I would say about this company regarding my experience. The driver David went above and beyond - 5/5 stars
I had a recent experience with this towing company and I must say, the staff were exceptional. I want to express my heartfelt thanks and apologies to the staff members who patiently listened to me and provided assistance, even when I was confused, frustrated, and made things difficult for them. Their professionalism and kindness were truly remarkable. Thank you for going above and beyond to help me in a tough situation. Highly recommend this towing company for their outstanding service.
Very professional and courteous! Pleasant and understanding transaction beginning with office dispatch thru meeting up with Christian in the field. Christian’s expertise in knowing just what to do was impressive! Whole process was exceptional! Will recommend A+
I've had poor experiences with some roadside services in the past, had a 6-hour wait in Pennsylvania once while the dispatcher assured me many times "we have someone on the way, they should be with you soon". I've met a few of the staff, they're acumenical, courteous and professional. As far as I can say they're one of the best in the area, and they've been around the block, would recommend.
I had a great experience at Roadside Warriors today. Hit a deer on my way to hike and this is the only company that’s willing to pick me up 2 hours away and drop me back for another 2 hours of driving. Loren was the driver and he provides excellent service and made me feel easy and comfortable, he even provided me with many advices on what to do next to take care of the car. 11/10 would recommend this business to anyone who are in need.
Ran into some trouble when I was at the front gate at fort drum- the gentleman who came to pick up my truck assisted me and was extremely helpful. He went to the length of giving me his personal number to stay in contact with him as well. Highly recommend using their services!! 5 stars all the way!
