What clients say about Zoom cny Towing & Recovery in Little Falls (NY)
Back in January, I got stuck in a driveway and needed to get towed out. Having "roadside assistance" provided by Progressive that I'd paid for as part of my policy for over 10 years and used only twice in that time, I expected to get the same service that I'd had before.
I called Progressive and after an hour had passed (when I had been sitting in the car at 11°) , I was informed that Progressive could not contact a tow service and I had 2 choices. They could get someone there in the morning (I was not going to sit in the car and wait for 8 more hours) or I could contact a tow truck myself and get reimbursed by Progressive. I pulled out my phone and called a 1-800 number for emergency service. The "service" they provided was to charge $240 for connecting me with a tow service (Zoom Towing). That amount I would never recover as they promised several times to send a receipt and still have not done.
After yet another hour the truck from Zoom showed up and pulled my car out of the driveway. When I paid the tow operator for his service on yet another credit card ($246.17) I received a link to a copy of the receipt. When I tried to submit it to Progressive, they told me I had to get and submit a copy of the invoice that showed what service they provided that contained the information on the vehicle (registration, plate number, etc). Simple, right?
Wrong! The insurance claims adjuster and myself have made multiple requests for this information. I spoke to the truck operator several times and was told that I would get that information in an email and/or via postal mail. Almost 4 months later they still have not sent it.
So now I'm out the whole almost $500, half by the scam phone service and half because ZOOM TOWING won't send a proper invoice to submit to my insurance company.
On a cold winter night my mom blew a tire coming to pick me up to get my car that had been worked on during the day. She called for their tow truck and they came in 10 to 15 min., helped her put her spare on, and didn't charge her anything. I really appreciate it. That type of service is what successful companies do. Thank you again.
Suprise dead battery. 1 quick contact. Super quick response. 3 minuets, back up and running. Even had a recommendation where to get an in-stock replacement battery installed.
They responded to my AAA roadside assistance call. The guy showed up within 30 minutes, got my car out no problem, and I can honestly say this is the first time I ever had fun while recovering my vehicle. The guy was a blast to shoot the breeze with. A pleasure to deal with and I will request this company anytime I need assistance. Do not hesitate to use them!
I locked my keys in my running car, I called and the gentleman came right out and got my car opened up and didn't charge me. I was so surprised. Thank you Zoom CNY Towing for an outstanding job. I recommend to EVERYONE!!
I called them when my kid went in the ditch during a snow storm. Very courteous people. They were there in a timely manner and very professional. Would absolutely recommend!!!
I have used them multiple times from my battery being dead ,pulling me out of snowbank ,info for a reliable mechanic and they towed it very satisfied with their service always polite and treat me as I’m the priority ! I found them because my normal go to company was busy and recommended them ! Thank you
I called they were to me in under 30 min and it was a blizzard I had my son two little ones with me they were scared and they made it fun to the kids pulling it out of the snow bank it was honestly a scary situation that they made fun for the kids !
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