WM - Mill Seat Landfill in
Bergen Township (NY)

When our village's contract ended with a competitor, we chose Waste Management because the competitors were very restrictive.

I use WM at Webster Ny and Geneseo Ny and both drivers are awesome and represent WM well and have a professional demeanor! I won’t change service.

Great customer service!!! Willing to work with me; understanding and quickly provided a decision that I fully agreed to!

Always professional, courteous and helpful both curbside and over the phone. Address my issues promptly.

So far I have been very unsatisfied with this company. Trash and recycly bins were never delivered and when I asked about it I got a lame AI response that they would still be delivered 5-7 days out from my 1st pickup date..which was today. They still never came and trash and recycling still have not been picked up nor has my second inquiry even replied to.

Never received recycling tub despite multiple requests to have one delivered

Update it’s been over a year since we switched to Casellas and I would never look back. Same service saved over $400.00 a year. Actually better service they brought me a full sized recycle tote vs that little one WM gives you. Of course WM will upgrade you for a fee! Very expensive. Price keeps going up monthly call they adjust it and then it starts going up again. I was told oh well cancel if you like. I found their competitor to be less expensive and I am going to switch to them.

I ordered a dumpster and it was not delivered, even though I was charged for it. It was very difficult and took over an hour to get a person on the phone who could help. Now the dumpster I ordered and paid for over a week ago is supposedly not available until next week. I have had similar problems getting broken recycling containers replaced. Customer services is horrible.

They do not pick up your garbage. They change your pick up day without telling you. You can't talk to a person. Very poor service.

Overpriced service, they try to raise rates every year and only willing to negotiate after you call to cancel. Too late we already found a better service that isn't a day late and doesn't leave garbage blowing in our lawn every week. When you go to cancel they also charge you a ridiculous $75 fee to pick up their bins. They will not allow you to drop them off and they say their third party service must pick them up, sounds like a scam to take more money out of you

WM has always been an excellent service provider. The employees in the office and on the trucks are GREAT. Pick up staff is the best . they go above and beyond!! Not just a dump and throw the bin service like other providers in our area. We have been customers for 40 yrs now!!!

Since moving to our city nine years ago, we have tried multiple garbage companies only to be disappointed with the service. Since switching to Waste Management have been most satisfied. Their professionalism and consistency surpass all others, thank you for the peace of mind!

Find any other service you can. Avoid Waste Management if you have another option. It was the worst experience I've ever had trying to set up a service. I had to hound them just to get them to follow through with anything and they were charging me without providing service. Before my service start date and before they had even delivered the containers. Then, after the fact, they did not want to give a refund or provide the accurate amount towards the next bill because of their multiple mistakes. Trying to contact customer service about issues is even worse all the way to the top. You get multiple different answers and nobody will follow through with the resolutions previous representatives have given you.

We've had WM services for our trash and recycling for about 4 years now, and it's always been easy to work with them. Pickups are regular and timely, and communication about any changes (for holidays and what not) are provided in advance to avoid any confusion or issues. Our pickup guy is great!

Long wait for container delivery and 1st pick up never happened. Great with taking my money though. Not a good start for WM and how about an actual phone # to speak with a human for customer service??

I’m very pleased with the service I receive from WM. Very clean, freshly painted dumpster with professional pickup. Updated- It’s been about a year now that we’ve had WM and we’re still very pleased with the quality of service. The driver is very professional and navigates around our yard with care and respect to our property and we appreciate that very much. Keep up the good work!

The switch to waste management has been hands down the best decision ever. Casellas frequently missed pickups (not just my house but my neighbors as well). Since switching, I haven’t had any problems with pickups, adding a bulky item to my account through the app was easy, and I have never had a billing discrepancy. I also love getting texts around holidays to let me know if there is a delay in pickups so I’m not putting trash out when it doesn’t need to be out. They do everything they say they are going to do and I recommend friends/family to switch to them.

Waste management does an excellent job collecting trash and recycling goods. They are always looking for better ways to be green pricing is fair and my driver is awesome .. I would highly recommend waste management for all Of your garbage pick and and recycling needs

WM provided excellent service for 17 years! Then out of the blue they canceled service on my street; even though they are still picking up on the cross street just 1/2 mile away, and the other cross street 2 miles from my home. Very disappointed that WM has no loyalty to their long term paying customers,

Is consistent with pickup and reliable. Unfortunately, the annual price increases are also reliable. They will charge you twice what they charge for a new pick up. Getting ahold of billing is a nightmare to get those issues resolved. Better to just switch to a different provider at that point.

I have been with WM for several years now. The service was like no one else in the area. I had been sick for and in the hospital for almost a month and could not put out the trash. The driver walked down our driveway approx. 75 feet to get the trash container empty it and return it. Now I end up with trash left in the bottom of the container and in the yard. When I started it cost just under $100 for 3 months and now it is $176. The last three bills all were an increase in cost. Now that we have other companies servicing our area, we will be switching companies.

I think it’s great that they have such a broad pick up area they service almost anywhere, however I have tried to call their office on a few occasions and I cannot reach anyone. I’d like the option to have a rolled recycle bin as I see some other customers have but I don’t know where to seek that out I can’t find anything on their website and I cannot reach anyone but they do come every week and they always pick up the trash so they’re reliable but it’s minor issues I have with them overall a great company to handle trash removal

The scheduling of a separate pick up for large items has been greatly improved on the website. MUCH easier and clearer than it used to be. We scheduled the pick up of our old sofa and it was very easy and taken away on time. Thank you.

You cannot rely on this company to always pick up your trash. If your bin is not practically in the road for them they will drive right by your house and mark you down as your trash bins not out for them to service you. Very very inconvenient when you have to report a missed pickup!!

I have been very happy with my service from Waste Management. They drivers always pick up anything that may fall out of the bin while they are loading. Their drivers are very attentive. My billing is online & it is so easy to manage. I highly recommend Waste Management.

Great services at great prices. The drivers are very polite, on time and do an excellent job. They take all the garbage and don’t miss a paper wrap, leaving your yard free of garbage. Very respectful of your property too.

Waste Management is a great company to work with. WM is consistent with their collections - both garbage and recyclables - and leave your pick-up site very neat. They never leave behind garbage and recyclables strewn all over the street. Their Customer Service is very professional and friendly. They go above and beyond the make sure their customers are satisfied. I highly recommend Waste Management. You will not regret it.