First time customer. Very impressed with the friendly efficient customer service. Went for an inspection and received an email itemizing everything that was inspected and its condition. Never experienced that anywhere else. Really impressive. Highly recommend.
I had a great experience here getting my truck inspected! They had very helpful photos and videos of what I needed replaced on their TV. All the staff were professional and very helpful! 10/10 would definitely recommend taking your vehicle here.
Very very good customer service and I highly recommend their work, they are a top notch and quality shop, very affordable and high experienced they did a great job on my alignment, also a great waiting room lots of drinks and snacks. Very clean place
Thrilled with the service at Automotive Alley as a first time customer - will definitely be getting service here again. Came in for husband's truck issues. Local shop quoted $2800 for ball joints to repair noise/strange feeling he was experiencing. Automotive Alley squeezed us in based on our preferred times and was honest and thorough and found the problem to be simply tie rods that cost us just $500 and fixed the problems my husband reported. They replaced them and did a complementary thorough inspection of the whole truck and even did a test drive with my husband when he picked up to make sure he was satisfied. Every employee was very friendly and great to work with.
Automotive Alley is a huge asset to our community. They are very knowledgeable and friendly and I have stopped in several times with a problem with my vehicle and they have always made time to service it. I highly recommend them!
This place is top tier. They are thorough, train their employees to be educated on the constantly evolving automotive field and they take the time to really make sure you feel like a valuable customer no matter the reason for your appointment. Jim and Shelley are super humble and will take care of you. To the man who left the negative review... It's 2025, not 1990. Technicians do not smoke while working on your vehicle like in the movies you're obsessed over. It's not just replacing nuts and bolts, it's very complex and Automotive Alley has people who are extremely knowledgeable who will move mountains to help you!
First time customer - brought my vehicle in for a NYS inspection and had a great experience. From the knowledgeable & professional staff, to the accurate time estimate, and the clean, comfortable facilities, I was impressed as a consumer with everything. And THEN they went over the 56(?) pt check with pictures & documentation. This business is a keeper!
I recently had a bad experience at a different shop. I brought my car in to have the tires road force balanced. And let me tell you. Smoothest this car has ever been! Nice and clean shop with the latest equipment (not out of date like most shops). I would highly recommend to any one that wants their car done right the first time!
I definitely miss EastWest and the shop at Two Rod and Bullis. Honest and knowledgeable mechanics that I could trust every time. These guys are way too slick. Sure it's a nice facility and lovely waiting room but you're paying extra for that. Pretty sure labor rates at "the alley" are about $150 hour PLUS a big markup on parts. SMH. Going rate in this area is more like $130 these days. Work was fine but will not be back. Frankly I felt ripped off when I left and there's WAY too many other mechanics in Alden to bother trying again. Just wanted to check them out. Not for me. Give me the guy with a cigarette in his mouth and grease on his hands over dem city boys anytime.
The service was not only very professional, but informative. Shown videos of my engine that explained the problem. The staff are very helpful and kind.
Nick was extremely helpful and accommodating getting my car in to be evaluated quickly. He took the time to explore alternative options to fix the problem and called within a few hours to explain them to me.
Great service and friendly staff! Went for just a Tire rotation but did a complementary multi-point inspection which is nice to keep on eye on all my fluids and normal wear. Nice open clean modern facility I will definitely be back for more service .
Very knowledgeable and honest staff. They actually talk to you and take the time to explain everything they’re doing in detail. Will be returning for my automotive needs.
Amanda, Joe and Jim are amazing. I brought in a 2016 Hyundai Tucson that had been to 3 different garages and was still not running. They accepted the challenge of taking the repair. Throughout the process of 6 weeks when I called the team kept me up to date with where the diagnoses were headed and what the next step was. With the diagnosis complete the repair went well and we have a well running car back. Thank you to the whole team. I am sure there were other technicians involved in this repair.
John Bush
They went above and beyond! I couldn't be happier with my service. I'm extremely happy to have finally found a respectable shop as my go to. Great communication Great people ,I couldn't be happier.
Great experience getting my brakes fixed. Very detailed inspection and friendly staff. There were able to work around my schedule which was huge for me. I am recommending this place to everyone I know.
Extremely helpful and so kind! I was in a rush to get to work and noticed a nail in my brand new tire. I knew this place had just opened up and was close to home so I pulled in hoping they could help me. They got me in right away and showed me around their new shop as they worked on my tire. I was in and out in 15 min. They totally understood my panic and had no issue helping me. My husband and I will definitely be new customers for any auto needs!
Amazing shop! I highly recommend this shop!! Super clean and organized, comfortable waiting room. I went in for an oil change and they gave my car a complete inspection with pictures, videos, everything at no extra charge. They didn't do any add on sales but they did provide very detailed explanations of what they looked and what they recommend. All of this was emailed to me to review. I have been to many shops and this is by far the most detailed shop I have ever seen. Very honest people!
Honest people. They are not pushy and are very good at explaining what you need. A very clean and comfortable place to have your car serviced. Good prices and great value. Give them a try!
