What clients say about Marty's Towing in Grand Island Township (NY)
Been going here for 2 years. Did my rear brakes .. pads and rotors 2 times in the last 5 months had to pay both times.. now rear rotors are pulsating. I got a second opinion and rear lug nuts extremely over tightened.. had martys look at it and they say its a caliper. So now they want me to pay for the caliper.
I have spent close to $5000 their on my 2 vehicles plus my familys cars. They rearly call with an estimate and never call with updates and when vehicle is done.. plus dishonesty is rampent. Told me i needed $1800 exhaust repair and mufflerman laughed and did the proper repair for $700 & showed me my entire exhaust system.
Excellent mechanics who are knowledgeable and honest. Excellent communication, timely repairs (ready in time for our roadtrip) and modest pricing
Thank you to Mark who is always gracious :)
These people have no idea what they are doing when it comes to servicing a vehicle. I have had 4-5 or more sets of brake pads replaced within a year. Maybe more I will count the receipts they gave me. And a few times they did not give me receipts. The owner is a very unprofessional character. Please steer clear of this place for service work. Lesson learned. What a poor excuse for a service garage. One star is too much for them. Zero stars should be an option.
I think I will have better luck elsewhere.
Marty is the best human I ever met
We live in New York City
And we went to Niagara Falls to visit on the way home our car broke down at a local gas station we called Marty and he came to us with his tow truck at 8Pm and he towed away our car and he took it to his shop he opened his shop and the rest rooms for us to be able to sit and to eat
He fixed our car and we were back on the road with a great fixed car
Marty is a long experienced mechanic with a beautiful great heart
Worth to stop by for any service for your car
Paul was awesome and was quick at dispatching his team to save us off of Grand Island when our family vehicle stalled on us going into Niagara Falls NY. Great and efficient company. Quick service.
Paul went above & beyond to help me in a time of need!! He was caring and very friendly! Highly recommend taking your car to Marty’s for towing & other automotive needs!
Marty’s is an excellent place with great mechanics and customer service. I had some thing that needed to be done on the fly and they took care of me with no problem. I recommend this spot to anyone
Paul and Martin were awesome! They were definitely at the right place at the right time for me, I had a blowout on the Thruway at the 190-290 interchange, They noticed me as I was pulling over to the shoulder and came up behind me with their lights flashing, Any towing needs or service calls, Request Marty's Towing, You won't regret it!
My car got towed by them. I've tried time and time again to contact them about getting my car back
The man on the phone keeps giving me attitude, and although google and their signs says they are open, I went there today and absolutely no one was there. Im trying to get my car back, but it looks like I won't. They are very short with me and I don't appreciate it
Ran out of gas on the highway,waited for Marty’s to bring me gas, Paul was an amazing help & very sweet man if i could give him & Marty’s 100 stars I would, I recommend Marty’s to anybody that needs help with services, Thank you Paul ❤️❤️
The owner of this business knew my family for decades and ripped me off so horribly that I wonder how they treat strangers. My car was brought in to replace rusted rocker panels in summer of 2020. This shop held my car hostage for three weeks and I was charged $1,000 for their “service”. A yellow paint line was left on my car, but was concealed with tape. I was later told by a trusted mechanic that what was done to my car is what they do at dealerships to sell cars. My car is rusting not even a year after their “repairs” and I was told my rocker panels are in pretty bad shape. I wouldn’t recommend this business to anyone, even if they were in dire need. This business is unorganized and they lack integrity.
I have come here ever since I moved to Buffalo and they take care of me every time. Just came in last minute because my brake light came on, and they got me in and out in about an hour.
Very happy with them!
Heaven sent. Broke down on the 190 on Grand Island on a Sunday (today). They showed up on time, quickly put me at ease and diagnosed the issue. Towed me to the dealership (along with a stop by the house (which was out of the way) to pick up a spare key for the vehicle I had just left at the dealership an hr before when swapping vehicles). Super friendly and professional. THE BEST breakdown experience in 41 yrs of driving. They deserve a lot more than 10 stars even. My only regret is I can't recall the driver's (owner maybe?) name to thank him directly here. Really nice guy - very helpful, knowledgeable, intelligent, experienced, careful, patient - plus enjoyable conversation. Truly took all the bad out of a breakdown experience (with a car that had just been picked up from being repaired). Worked quickly and didn't make me feel like I was in the way. I just can't say enough good about Marty's. Wonderful. Simply wonderful. Almost like having a good friend help you out of a bad situation.
I requested a tow and transport of a tool box yesterday. Negotiated a price and set a time. I'm here they are not. No call - No show. When I called to see if they were coming the man on the other line stated that they had a bad experience moving tools boxes. O.k. I understand that. Never attempted to get ahold of me to say I can't move your box but I can still take your car. When I called he was slightly defensive and just said sorry and ended the conversation. Here is a free lesson in customer service to Marty's towing. Conversation should have went like this: " I apologize for wasting your time. I can't take your tool box but, I would love to earn/keep your business and move your vehicle. It was a oversight on my part and it won't happen again in the future. I would have said ok I understand miscommunication happens amongst leadership and employees. Thanks for coming to grab my car tonight like you said.
Marty's Towing was great. They started and finished my vehicle repairs all in the same day without looking for "other things" that needed to be repaired and charged me for the only item to that was replaced.
I have been going there for years and Eric and everyone I have dealt with there have always been professional and go out of their way to help. I decided to write a review today because I just got an oil change and they even put up my registration sticker I had not placed on the window yet and was sitting on the dash.
My experience with Marty’s Towing when I had a flat tire on the thruway was excellent. The driver was friendly and went out of his way to make my experience less stressful. My truck had to be towed to their shop to repair the tire and the service was quick and professional
I am beyond disbelief right now that things like this are even aloud to be posted as a review.
First and foremost I have had many experiences unfortunately with my vehicles and Marty’s and EVERYONE there has been amazing! Nothing but professional and friendly. They offer solutions and options.
I think allowing a post or other posts where a grief stricken relative who needs to get a family members vehicle is hard however, Marty’s is a business as is an ambulance, hospital and or funeral home. These service are not free either.
Marty’s is amazing and I will continue to support them for the honesty they have provided, the wonderful customer service and overall what they stand for!
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