This rating is based on customer reviews, inventory size, pricing, and service quality
In Depew, NY, Casey's Truck Salvage World earns an overall 87/100: reviews are largely positive, citing friendly, knowledgeable staff, fair-to-reasonable pricing, and a huge inventory that spans acres, making rare medium/heavy‑duty parts findable. Strengths include helpful counter help, rebuild quality, and on-site assistance. Common complaints: slow or no call-backs, occasional rudeness on the phone, long waits due to being short‑staffed, uneven yard organization, and fitment issues since they don’t verify interchange—so buyers must confirm. Some note great deals; a few mention overpriced items. Overall, big selection with service variability.
Purchased a cut off rear for my kenworth. Nina in the office went the extra mile to find exactly what I needed and the Manager was great to deal with helping me out with overnight storage etc. great people and completely worth the 1000 mile round trip. I will absolutely use them again. Thank you for all your help.
When buying from this company be aware that they do not use a parts interchange to confirm that what you’re buying will fit for your application. Do your own careful research because you’re on your own when it doesn’t fit. Poor communication.
I luckily found Casey’s early this year and I’ve used them twice. I happily drive 1,306 miles roundtrip from South Carolina to Buffalo, NY to personally retrieve parts because I’ve learned that they have the best and most reasonably priced used and rebuilt parts this side of the Mississippi (and likely the country). EVERYONE from the owner and his wife to the parts pullers and counter staff is amiable, pleasant, knowledgeable, resourceful, and just easy to deal with. You don’t feel like you’re being robbed when you use this company and you feel like it’s just a good place to visit. If they can’t answer a technical question (which is beyond rare) they quickly get the answer while you’re onsite. I don’t use anyone else for medium to heavy duty applications!
I am not impressed with there communication. I have called 3 times and I always get I will call you back and I never received a call back. My advice would be to keep them on the phone for what you need.
Owner is a good honest guy that will do his best to give you a good deal on parts. Buffalo is lucky to have such a good big rig junkyard as this. All the employees were nice and knowledgeable which is crazy rare at a junkyard. Don’t have one bad thing to say
Slow. Called for two weeks for fuel tank says they have it then says they dont. Come on juat a fuel tank. Incompetent. Same thing with steering box got it Put it on. Not even a week leaks all over the place. Cost down time. Should of bought new from the start..
Very friendly service. Looking for a very hard-to-get part for a friend's stepvan camper. A young man rode him all over the property in search of it. You could tell everyone there was into their job of pleasing their customers. Very informative.
Super job on rebuilding our 13 speed Eaton Fuller transmission for our Kenworth. Price very reasonable. Casey and staff were very friendly and knowledgeable, gave us helpful information on reassembly. Highly recommend to anyone looking to have theirs rebuilt. We are on the road again thanks to Casey's Truck Salvage!
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