Rooms and Hotel was recently updated. Clean and comfy.
I wanted to also mention that Miss Lula is amazing. She made a normal hotel stay in to a great experience. She was always cheerful and made you feel good about your day. Much Love Miss Lula from your Ohio Beards. Thank you for making this hotel a destination.
If you choose Holiday Inn Express because they are updated, clean and comfortable you WILL be disappointed. This hotel was awful. The shower was dirty and moldy and the sink was backed up. The toilet handle was attached upside down and it was just generally a mess. The walls are so thin we could hear the next door conversation and snoring. The staff had zero customer service skills and the lobby was not very clean, had an odd smell and is pretty run down. I will never stay here again and it makes me doubt Holiday Inn Express in general when it used to be one of my favorites.
We arrived to discover that the IHG chain has stopped providing bar soap to guests & only has liquid soap. The problem is that they lock it up in a rack on the wall far from the sink. My wife who has cognitive impairment could not use it & we had to go out & buy bar soap on our own. Also, the juice machine broke on our 1st morning there & they had no alternative liquids available. I am a senior who has to take many meds in the A.M. with a liquid (OJ). Coffee, tea or milk would not do. The front desk clerks seem to resent me even bringing these issues up. We will not be staying at an IHG Hotel again! I recommend against any seniors staying at their hotels, as well, because they don't seem to care about the needs of seniors!
The staff in the morning was very unfriendly. Our TV broke the evening prior or checkout when we went to report it we didn’t even get as much as I’m sorry. The rooms as far as comfortability is mediocre the pool is nice. The breakfast is mediocre.
Great pool, gym is usable but space is not used the best. Minimal but like I said if you want to work out you can, but space is confined. The staff is very to themselves , not much on conversation and general " how are you and your stays" or "good mornings" or "good afternoon noon hope you had a great days". But sometimes quiet is good too.
!!! HAD THE WORST EXPERIENCE AT THE MORNING BUFFET !!!
I was leading a small student group from Asia, and while the front desk staff during check-in and at night were helpful, the morning buffet experience was absolutely unacceptable.
The woman who appeared to be in charge of the buffet was yelling, slamming things in the back, and displaying a shockingly hostile attitude toward our kids — all because two ten-year-old boys accidentally misplaced the serving tongs. This is a normal, harmless mistake that happens at buffets everywhere, but instead of calmly addressing it, she decided to make a scene and ruin the atmosphere for everyone.
When I confronted her about her behavior, she didn’t apologize — she doubled down and expressed that my kids were the problems. That is an outrageous thing to say to paying guests, especially children. Her conduct was extremely rude, unprofessional, and completely out of line with what Holiday Inn claims to stand for.
We chose Holiday Inn because it’s part of a large, well-known international brand, and we expected a standard of courtesy and hospitality. Instead, we were met with hostility and disrespect.
I expect Holiday Inn management to address this immediately and ensure that no other guests — especially children — are treated this way in the future!!!!
Nice experience overall. The staff was friendly and breakfast was awesome. The rooms are a little older, but the stay was still worth it. Great hotel when visiting Buffalo and Niagara Falls.
Very good stay. The room was immaculate and very new. Beds very comfortable. The breakfast was a bit crowded on a Saturday morning at 9am. You can hear the muffled sounds of flights taking off from the airport in the morning but that did not bother me. The area has many restaurant choices nearby.
Positive: The hotel is in great location, with friendly and helpful staff. The rooms are fairly clean and appeard to be updated. Negative: Breakfast is complimentary, but there was no milk available, The juice machine was out of order for at least three days during my four-day stay.
I booked a room with a King bed and a sofa bed, stating there would be four people staying. When I arrived, I was literally handed bedding sheet at the reception. It turned out the sofa bed was not equipped with anything for bedding! I had to ask for a pillow, and was told there was none. Seriously, the whole hotel could not offer a single pillow, despite the parking lot was almost empty and most rooms were vacant.
I stayed for two days, and asked for a pillow each day. I was told I would get one but never did. Very unprofessional and disappointing.
Breakfast is free but there is no milk. No juice because the machine was broken, for two days at least. (That is the whole duration of my stay.) And once bacon is gone, it is gone forever. You have to get up early for a piece of bacon! No kidding.
The sound isolation is very bad. I could clearly hear the chat from the next room.
Staff is unprofessional (how could they not prepare a pillow when my booking clearly stated there would be four people?!) and non-empathetic (no pillow was offered during my entire stay, despite my numerous asks). And unfriendly. (I asked for a late check-out and was told I had to ask on the checkout day. So I did that on the day and the staff immediately said she did not know, and then asked someone for just two seconds, and told me I could only get one hour. They did not even bother checking my elite membership with IHG!!!)
I will never stay at this hotel. The price is much higher than some other near-by non-IHG ones. And looking at the breakfast, this is among the worst of all the IHGs I have stayed in (two dozens at least).
The employees were extremely polite and friendly. The breakfast was good. The room was nice however we had these little tiny bugs in our bathroom by the toilet and nothing was resolved after four days there they were still there and the manager never contacted me as I had requested. We are long-term members With Them and I was very disappointed for the first time after 10 years of doing business with IHG.
A decent hotel to book. Closer to the airport but about 30-40 mins from the falls. The breakfast spread was great, too many options to choose from. Staff was courteous.
Last year I forgot one of my bags on there property. The staff worker found it and I specifically asked what was inside and the manager worker receptionist 100% confirmed that there was a specified amount of cash in it, than I received the package and bag with absolutely no cash in it. They 100% stole it. The UPS store sent us full CCTV footage that shows the staff member at this Holiday INN reaching and putting there hand deep into the pocket and clearly grabbing something and hiding it inside there fist seconds before the bag is put into a special ups package for shipment. Absolutely shocking unbelievable! Absolutely disgusting. They are good conartists liars and thieves especially management. The manager emails me with a bluff that supposedly he would never let his staff be accused of thievery but I have proof that indeed they stole $240 cash. Do not stay at this holiday inn.
The room mirror and shower was nasty and had toothpaste stains on the faucet. Shower had hair and streaks in it. Besides that I was satisfied with the room the bathroom cleanliness was horrible then everytime I went to front desk and nobody was there. I am a ihg member and I will never return back to the hotel.
Really good service at front desk, stayed late April '25 and gentleman (Monday and Tuesday at least) staff member at front desk could not have been nicer, was accommodating and they acknowledged IHG card status. Super friendly and helpful; and great hot breakfast. Rooms were clean and spacious. Good location, close to everything. Would definitely stay here again.
One of the best hotels we have stayed in. Staff was super friendly and accommodating. They have baby cribs if needed. The rooms were super clean and spacious. They provide body wash, shampoo and conditioner. They have a pool that was super clean and warm. They have a wide selection for breakfast. Definitely a hotel I recommend and will be back.
The check-in was quick. Our room and bathroom were clean and tidy, with ample space in the shower. The beds were comfortable. We could park near a door and easily walk to our room up the stairs or take the elevator. The room was a comfortable temperature when we arrived.
My name is Kevin. We stayed at Holiday Inn Express & Suites Cheektowaga North East and were overcharged $1,135 after a check-in mistake, even though we changed our reservation to one night. Despite many attempts to fix it with the manager and IHG Guest Relations, we still haven't been refunded. The manager, Mr. Vasu, eventually stopped responding. Be very cautious — you could get double charged and spend months trying to get your money back.
This review is actually from a stay 3/28/25 to 3/31/25. Was visiting family. Found the walls to be very thin to activity in hallways. People slamming their doors at 6 am. Didn't quiet down until about 9 am. Kept hearing either toilet running or elevator running (our room was near elevator). I do like the location and ease to get to hotel. And though hotel seemed to show some age, I did feel it was clean.
Stayed here when we attended a concert at the Key Bank Center. It was about a 10-15 minute drive. It is also centrally located if you wanted to go to the Galleria Mall or find food options. Hotel was very clean and had no problems with check-in. Hotel Room was clean and comfortable. We had no problems staying at this hotel and would recommend to others.
This stay at the Holiday Inn Express was a very good experience. The rooms were very comfortable and spacious. They were clean and for the most part quiet. Once in awhile you could hear jets taking off, but that did not last long. I did not have any trouble sleeping. The bed for me was a little too firm, but not enough to interfere with sleep. Breakfast had enough variety to satisfy anyone. The omelets were very good! I do wish that there was bacon instead of sausage available. Not a fan of sausage. Shopping and restaurants are very close by. A PLUS! Close to downtown Buffalo, another PLUS! A great stay!
We stayed here for a youth hockey tournament. They took the time to post "no knee hockey" signs everywhere you turned, but failed to take into consideration the guest load. They ran out of towels at the pool. I am assuming many guests used bath towels from their rooms to compensate (ourselves included). When I went to get more towels from the front desk, I was told they didn't have any clean bath towels. My family was forced to towel off after our showers using multiple hand towels.
As for breakfast, we returned from our Saturday morning game and had 20 minutes until breakfast closed. The employee working the buffet seemed irritated that we came in just before closing time. She was miserable and unaccommodating to say the least.
A decent nightly rate, but not the type of service I expect from an IHG hotel.
The property was dated with chipped finishing in the showers and the floor had an area where there was a clear hole. The beds were very hard and uncomfortable. If going with a family or young kids, the pool is much smaller than others we have stayed at. The staff were very friendly and accommodating, they were the best part of the facility. The complimentary breakfast and staff were very good. Overall, the property was okay, we had an acceptable experience but I would not seek out staying here again.
We stayed here because as apart of the Pepsi hockey tournament we're forced to pick from their list of hotels and this was one of them. We got charged a higher rate than the avg night. Half our group was checked in up to 2 hours late and never once were apologized to for the inconvenience. Our room had a horrible chemical smell the entire time. One of the staff members was bold enough to literally yell at our team manager at 10 am on the dot (who just got done with a 7 am game) to get up and leave the breakfast area because they "needed to clean up and breakfast is done!" she was very vocally rude about it and there were about 30 other adults in that lobby so I hope they're aware of how horribly managed this place is and won't return as well. We moved outside because of the "no knee hockey" rule.... we're then told we're being too loud outside at 8 pm? I don't think these hotels would even be half full if it weren't for these tournaments. everything seemed to be an inconvenience including us using the PUBLIC COMMON AREAS TO EAT OUR MEALS and correct me if I'm wrong are you NOT in the hospitality business???? Never again will we return to this hotel for any tournament of any kind.
Both front desk and house cleaning staff were very friendly and accommodating throughout our stay. We were able to check-in a little early, which was amazing having flown in after a 10hr flight. Rooms were clean and spacious. breakfast was amazing with a wide variety of food and beverages. Will definitely stay again when in the Buffalo area!!
When showed up, the front desk was chaotic. The lady checking us in was complaining about some of the customers in front of other customers, our names were entered incorrectly in the computer and they almost couldn’t find our room. Then when we got to our room (mind you they said it was ready) the floors needed vacuuming and the furniture needed straightening up. I went to the front desk and asked if we could get it cleaned and she said I’d have to wait. I can be patient, but you literally just told me my room was ready and it Clearly was not. Thankfully a nice cleaning lady in the hallway came and fixed up our room for us anyway. Needless to say the lack of professionalism in the night team and cleanliness is why I might not return.
We arrived at the hotel after a long drive, the front desk staff was friendly and welcoming. He got us checked in quickly, explained to us about the amenities. The room was absolutely spotless, large, and in the bathroom was a walled off toilet and a huge shower. Breakfast was hot, plenty of options, and everything was stocked with plenty of food. The pool was clean and we enjoyed it a lot. Checkout was also very fast and easy, just handed over the room cards and was good to go. I recommend this location of Holiday Inn Express we had a fantastic stay.
This hotel was assigned to us by Hockey Time Productions as part of the stay-to-play hockey tournament. With that being said, yes, typically sports groups are a rowdy bunch. We are still paying customers (and we pay a higher nightly rate than a traditional customer at that) and should be treated as such. If you are exploring this hotel as an option for a sports related event, I would take your business elsewhere. The staff were completely intolerant to any noise or movement our kids made. They’re 10, and given that every hotel this side of the meridian line has banned knee hockey in the conference rooms, they’re going to be roaming the hallways. Staff gave the parents a hard time for hanging out in the lobby and were downright rude; they were complaining about us in common areas when they did not think we could hear, in front of other customers. I felt very unwelcome.
With that being said: here’s the nitty gritty of the hotel basics:
Breakfast was included and typical of hotel breakfasts. No real complaints, neither I nor my family are picky eaters.
The hotel was being renovated while I stayed here. The construction workers were living in the hotel while they worked, and the smell of weed was very prevalent. I guess this one is subjective, either you don’t mind the smell of pot or you do. For me it was a negative.
My room happened to be one of the ones newly renovated, it was clean and the bed was fine.
I had a room that connected to another one, there were people staying the the room adjacent that were not part of my hockey party. I could hear every single noise they made. To the guy that stayed in room 425: you might want to get that checked out, it sounded like a real problem.
Location was great. Easy access to the freeway and lots of shopping and food options nearby.
Overall, I would pass if I came to the area again, even if I wasn’t in a sports group. I’d like the staff to receive some sort of hospitality training.
Feb 09, 2025
Nearest Junkyards to Holiday Inn Express Cheektowaga North East, an IHG Hotel
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